Can't open files after update "Could not complete your request because of a program error."

Community Beginner ,
Dec 21, 2020

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Hi,

 

I found answers from October 2020 that said the latest update solved this problem. I didn't have the problem in October, but having installed the December Creative Cloud update this morning, I have this issue for several files.

 

Opening many of my PSD files (not all) results in the message "Could not complete your request because of a program error." The file is blocky with several squares missing. Screenshot attached.

 

Fix suggestions from around the web that have not worked:

  • I have "enable generator" unchecked. Checking the box makes the problem worse (completely blank)
  • Altering "Text Engine" options in preferences > type
  • Unlocking library folder (it is already unlocked)
  • Moving [Adobe Version] Prefs.psp to desktop

 

I'm on a MacBook Pro.

 

Any advice welcome 🙂

 

 

I found the only possible solution was to roll back to an earlier version of PS - one that actually works. I downloaded an updated to PS 2021 and that made the issue even worse. Judging by this forum it looks like Adobe have a big problem on their hands. I'll be using the PS 2020 version from June or July until they get their act together. 

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Can't open files after update "Could not complete your request because of a program error."

Community Beginner ,
Dec 21, 2020

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Hi,

 

I found answers from October 2020 that said the latest update solved this problem. I didn't have the problem in October, but having installed the December Creative Cloud update this morning, I have this issue for several files.

 

Opening many of my PSD files (not all) results in the message "Could not complete your request because of a program error." The file is blocky with several squares missing. Screenshot attached.

 

Fix suggestions from around the web that have not worked:

  • I have "enable generator" unchecked. Checking the box makes the problem worse (completely blank)
  • Altering "Text Engine" options in preferences > type
  • Unlocking library folder (it is already unlocked)
  • Moving [Adobe Version] Prefs.psp to desktop

 

I'm on a MacBook Pro.

 

Any advice welcome 🙂

 

 

I found the only possible solution was to roll back to an earlier version of PS - one that actually works. I downloaded an updated to PS 2021 and that made the issue even worse. Judging by this forum it looks like Adobe have a big problem on their hands. I'll be using the PS 2020 version from June or July until they get their act together. 

TOPICS
Mac, Problem or error

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44

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Dec 21, 2020 0
Adobe Community Professional ,
Dec 21, 2020

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Have you tried resetting the Photoshop preferences, which you can do under the General tab in Photoshop preference?

 

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Dec 21, 2020 0
Community Beginner ,
Dec 21, 2020

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Thanks for the suggestion, but no luck with that.

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Dec 21, 2020 1
New Here ,
Dec 21, 2020

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I am having this problem also! I can open saved ps files but if I try to scale or change layers, when it comes to exporting I get this error message. It's extremely frustrating as I am in the process of altering designs for products. Any advise welcome.

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Dec 21, 2020 0
Community Beginner ,
Dec 29, 2020

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I found the only possible solution was to roll back to an earlier version of PS - one that actually works. I downloaded an updated to PS 2021 and that made the issue even worse. Judging by this forum it looks like Adobe have a big problem on their hands. I'll be using the PS 2020 version from June or July until they get their act together. 

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Dec 29, 2020 0