Can't open files after update "Could not complete your request because of a program error."

[Backpacking Ant]

Hi,

I found answers from October 2020 that said the latest update solved this problem. I didn't have the problem in October, but having installed the December Creative Cloud update this morning, I have this issue for several files.

Opening many of my PSD files (not all) results in the message "Could not complete your request because of a program error." The file is blocky with several squares missing. Screenshot attached.

Fix suggestions from around the web that have not worked:

• I have "enable generator" unchecked. Checking the box makes the problem worse (completely blank)
• Altering "Text Engine" options in preferences > type
• Unlocking library folder (it is already unlocked)
• Moving [Adobe Version] Prefs.psp to desktop

I'm on a MacBook Pro.

Any advice welcome 🙂

[Derek Cross]

Have you tried resetting the Photoshop preferences, which you can do under the General tab in Photoshop preference?

[Backpacking Ant]

Thanks for the suggestion, but no luck with that.

[LucyDoodles]

I am having this problem also! I can open saved ps files but if I try to scale or change layers, when it comes to exporting I get this error message. It's extremely frustrating as I am in the process of altering designs for products. Any advise welcome.

[Backpacking Ant · Accepted solution]

I found the only possible solution was to roll back to an earlier version of PS - one that actually works. I downloaded an updated to PS 2021 and that made the issue even worse. Judging by this forum it looks like Adobe have a big problem on their hands. I'll be using the PS 2020 version from June or July until they get their act together.