Can't open MOV file in Photoshop CC 20.0.5 Mac

[kend29591029]

I am trying to open an mov file for editing. I have tried multiple different files using both File/Open and Add Media from the Timeline. In all cases the program grinds for a long time and then comes back with  "Could not complete your request because the video file could not be opened."

[Ussnorway]

Photoshop is for images mate a Mov file is video, owned by Apple and aimed at older software like Flash

you will need a codex to play the file in any media playing software and assuming you have a codex installed i.e, it plays then you could use Adobe Premiere to edit it

[williamb98186211]

Photoshop edits video and has for at leat 7 years Mate.

[Sebastian_Bleak]

How large is the video clip?

I made a short (7sec) .MOV file and I was able to open it in Ps via File>Open

When I've tried to work with large clips, I've ran into issues. Longer clips would work better in Adobe Premiere.

[kend29591029]

The file I want to edit is quite large - 70 GB. But I have tried tiny ones of only a few seconds and 200 MB. I have used PS successfully in the past to edit mov files, but since the most recent upgrades, can no longer get it to work

[kend29591029]

Should mention that I have also tried mp4 files, with no luck

[Kenneth Kawamoto]

I just tried and I can open 4GB MOV instantly, but 70GB sounds a bit excessive. Can you create a smaller MOV (using QuickTime Player if you have no video editing software) and try again?

[kend29591029]

As I mentioned, I've tried, 200 MB, 1 GB, and 2 GB mov files. None will open.

[Kenneth Kawamoto]

Can you open your MP4/MOV in other software like video player?

[kend29591029]

Yes, of course, they work fine in Quicktime.

[Kenneth Kawamoto]

Can you send me a MOV file you can't open by any chance? (A small one )

[kend29591029]

here is a download link to a file (300 MB) DSCF8041.MOV - Google Drive

At this point Lightroom is also broken and won't import any video files. It seems that people have been complaining about this problem for many years.

Thanks

[Kenneth Kawamoto · Accepted solution]

Thank you for the video. It's HEVC, which is not supported by Adobe CC yet, I think. If I export it to MOV from QuickTime (with HEVC option unchecked), it will create H.264 MOV. Then encode this to H.264 MP4 from Adobe Media Encoder. The resultant MP4 will open in Photoshop. I know this is not elegant at all and you don't want doing it. Hope someone knows a better way.

[folkepatron]

I've had the same problem. Via System Preferences > Security & privacy > Files & folders I allowed Photoshop access to my iCloud folder ”Documents” and after that everything worked fine. 

[ntbelle]

This worked for me!!! Thank you so much!

[darrenj27851139]

Still not working on Mac in versions 20.0.8 or 21.0.2. Works fine in Windows, version 20.0.6 using the same video file. It's a bug in the Mac version.

[borism77725471]

Hello,

I had the same problem when I did a screen recording via QuickTime and tried to import to Photoshop. After 10 minutes of frustration I found out that the FILE NAME WAS THE PROBLEM because it was directly saved as 'Screen Recording 2020-01-22 at 1.34.18 PM.mov', so I just changed the name of the file to 'asd.mov' and it worked.

GUYS MAKE SURE THAT FILE NAME IS NOT CRETING THE PROBLEM.

[kembles38553316]

I'm sure you're onto other things by now but I'm curious...you're using Mac -you automatically have iMovie as part of your operating system for free. Why are you wanting to edit large video files in Photoshop other than maybe to touch up -if that's even possible. I use Final Cut Pro X & Apple Motion 5 but iMovie is a dandy and extremely robust app designed FOR mov editing. Cheers. xoxo

[HugeBob]

Hi,

I'm having the same problem except on Windows 10. I'm creating timelapse videos using HEVC H.265. They play just fine on the Windows player. But, when I try to open it in PS CC 2020 for adding audio, I get an error saying the file can't be opened. It's not a big deal. I can go back to H.264. But, I'd like to experiment with higher resolution availability.

[nishaa13727326 · Accepted solution]

For Iphone 

1. go in iphone, go to Settings > Camera
2. Tap Formats and change from “high efficiency” to “Most compatible”

also in Iphone xr Go to Settings > Photos. In the TRANSFER TO MAC option change from

 “keep original” to “automatic "to mac settings in Iphone XR from “original” to “automatic” and

transfers the old videos to Desktop again, this should convert them as well,

[Krishna_Lahoti]

Adobe has helped me: Adobe referred me to this thread, but it is not acceptable for me, because I could already open my mov file and therefore do not buy the encoder, because Adobe suggests it. Adobe has helped me: I have reset my PS version. I duplicated the file and put it into the documents folder. PS could open the file without any problems. I don't know if the reset was necessary.

[Tomy5FA4]

It worked, thanks a lot!

[alin3965498]

I had the same issue, you can sort it by changing the record format in your iphone camera settings.

[Russell Brown Show]

Hello,

I wonder if you might record a quick screen demo of your encoding process in the Adobe Media Encoder.

I have attempted several export variations without luck and I am sure that others would like to resolve this issue as well.

Thanks,

Russell Brown