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can't open new files?

New Here ,
Aug 06, 2020

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When opening a new file I get a black screen and Adobe Photoshop never actually opens.

 

Does Adobe provide actual trouble shooting support?

 

Thanks,

Lautaro

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Creative Cloud

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can't open new files?

New Here ,
Aug 06, 2020

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When opening a new file I get a black screen and Adobe Photoshop never actually opens.

 

Does Adobe provide actual trouble shooting support?

 

Thanks,

Lautaro

TOPICS
Creative Cloud

Views

42

Likes

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Translate

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Aug 06, 2020 0
Most Valuable Participant ,
Aug 06, 2020

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Aug 06, 2020 1
Adobe Community Professional ,
Aug 06, 2020

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A few things you could try. Please let us know if you want to try these but don't know how.

  • Reset the Photoshop Preferences
  • Uninstall and then reinstall Photoshop via the Creative Cloud app
  • Install and test another version of Photoshop through the Creative Cloud app. Multiple versions of Photoshop can be simultaneously installed.

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