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Can't Open Photoshop

Community Beginner ,
Jul 15, 2020

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Since I downloaded Photoshop 2020 on my mac (catalina) I can't open photoshop bc there is too little RAM but I can't change that unless I open Photoshop. I don't know what to do anymore I tried restarting, deleting, re-downloading.

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Bildschirmfoto 2020-07-15 um 13.17.49.png

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Correct answer by davescm | Adobe Community Professional

That is not a RAM space problem but a scratch disk issue. You only have 5.9GB of free space on your C : drive, which is being used for scratch disk space, and that is nowhere near enough.  You need to clear some space on your C: drive.

 

Dave

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Crash or freeze, Mac, Performance, Problem or error

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Can't Open Photoshop

Community Beginner ,
Jul 15, 2020

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Since I downloaded Photoshop 2020 on my mac (catalina) I can't open photoshop bc there is too little RAM but I can't change that unless I open Photoshop. I don't know what to do anymore I tried restarting, deleting, re-downloading.

(Picure below shows the message)

Bildschirmfoto 2020-07-15 um 13.17.49.png

Adobe Community Professional
Correct answer by davescm | Adobe Community Professional

That is not a RAM space problem but a scratch disk issue. You only have 5.9GB of free space on your C : drive, which is being used for scratch disk space, and that is nowhere near enough.  You need to clear some space on your C: drive.

 

Dave

Topics

Crash or freeze, Mac, Performance, Problem or error

Views

76

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Adobe Community Professional ,
Jul 15, 2020

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That is not a RAM space problem but a scratch disk issue. You only have 5.9GB of free space on your C : drive, which is being used for scratch disk space, and that is nowhere near enough.  You need to clear some space on your C: drive.

 

Dave

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Community Beginner ,
Jul 23, 2020

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Thank you! I used an external drive to clear my scratch disk and haven't had a problem since 🙂

I just panicked because I was at my internship and couldn't use photoshop.

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Adobe Community Professional ,
Jul 15, 2020

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"Photoshop 2020 on my mac (catalina)"

 

Dave means your Mac HD since you don't have a C: drive (he's a Windows user) 😊, but his advice is spot on. A second solution is to set up an external drive dedicated as a scratch disk.

 

~ Jane

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Adobe Community Professional ,
Jul 15, 2020

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Thanks Jane - Bloody Macs - don't even name their drives properly, mutter, mutter......  🙂

 

Dave

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Adobe Community Professional ,
Jul 15, 2020

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You're welcome, Dave (lol !)

😊

~ Jane

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person66 LATEST
Community Beginner ,
Jul 23, 2020

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Thank you!

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