Can't open RAW files within Photoshop

Oct 29, 2017

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Since I updated Photoshop to CC 2018 and Camera RAW, everytime I try to open a .CR2 file, from my Canon T5i, Photoshop insists on giving a fatal error to me and closes the app.

Hi

Try the following:

1. In Photoshop go to Preferences >Camera Raw and uncheck "Use Graphics Processor"

Ff that does not resolve the problem :

2. In Photoshop go to Preferences > General > Reset Preferences on Quit , then close and restart Photoshop.

After that, you may need to once again uncheck Preferences > Camera Raw - use graphics processor

Dave

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Can't open RAW files within Photoshop

Oct 29, 2017

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Since I updated Photoshop to CC 2018 and Camera RAW, everytime I try to open a .CR2 file, from my Canon T5i, Photoshop insists on giving a fatal error to me and closes the app.

Hi

Try the following:

1. In Photoshop go to Preferences >Camera Raw and uncheck "Use Graphics Processor"

Ff that does not resolve the problem :

2. In Photoshop go to Preferences > General > Reset Preferences on Quit , then close and restart Photoshop.

After that, you may need to once again uncheck Preferences > Camera Raw - use graphics processor

Dave

TOPICS
Problem or error

Views

25.7K

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Oct 29, 2017 1
Oct 30, 2017

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Hi

Try the following:

1. In Photoshop go to Preferences >Camera Raw and uncheck "Use Graphics Processor"

Ff that does not resolve the problem :

2. In Photoshop go to Preferences > General > Reset Preferences on Quit , then close and restart Photoshop.

After that, you may need to once again uncheck Preferences > Camera Raw - use graphics processor

Dave

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Oct 30, 2017 1
Oct 30, 2017

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First solution worked. Thanks!

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Oct 30, 2017 0
Oct 30, 2017

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You're welcome

Dave

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Oct 30, 2017 0
Oct 30, 2017

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I have almost the same problem but when I try to open Camera RAW in Preferences I get this messages "the Adobe camera raw plugin cannot be found"

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Oct 30, 2017 0
Oct 31, 2017

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I also have a problem opening raw files from my Nikon D500 which I could open with the 2017 version of PS CC

See attached message. I did check and the D500 raw are supported

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Oct 31, 2017 0
Jun 30, 2020

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Having this same issue but in CS6, i dont have any of the settings youre suggesting, any idea?

TallGuyZack_0-1593527807918.png

 

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Jun 30, 2020 1
Nov 23, 2020

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Hello  I have the same problem I try everything to open the RAW files in photoshop and nothing works

 

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Nov 23, 2020 0
Nov 27, 2020

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I HAVE SAME PROBLEM.. PLS ANYONE WITH SOLUTIONS??

 

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Nov 27, 2020 0
Sep 05, 2018

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Thank you so much, that was very helpful

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Sep 05, 2018 0