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Can't Place an Image because Scratch Disks Are Full

New Here ,
Mar 28, 2018

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I am unable to place an image in Photoshop CC 2018 (most recent update). I end up with an error message about how the scratch disks are full. I only have one scratch disk and when in preferences I can't deselect the disk. I've purged all my data, reset preferences, I tried deleting temp files (although I couldn't find any), I tried clearing even more space on my mac, and disk preferences don't give me any options other the Macintosh HD and startup which both give the error message. The only thing I haven't tried is defragging the hard drive. I have the most recent OSX update on my mac. Is there anything I can do to fix this?

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Can't Place an Image because Scratch Disks Are Full

New Here ,
Mar 28, 2018

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I am unable to place an image in Photoshop CC 2018 (most recent update). I end up with an error message about how the scratch disks are full. I only have one scratch disk and when in preferences I can't deselect the disk. I've purged all my data, reset preferences, I tried deleting temp files (although I couldn't find any), I tried clearing even more space on my mac, and disk preferences don't give me any options other the Macintosh HD and startup which both give the error message. The only thing I haven't tried is defragging the hard drive. I have the most recent OSX update on my mac. Is there anything I can do to fix this?

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Mar 28, 2018 0
Adobe Community Professional ,
Mar 28, 2018

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How big is the drive and how much free space? That message usually means exactly what it says.

Is there anything you can move over to an external?

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Mar 28, 2018 0
New Here ,
Mar 28, 2018

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There's 141.05GB for free space left I believe. I'm not exactly sure which number I'm seeing is the drive space. Where should I look for that?

Within Photoshop or laptop space in general? I still have 151GB of free space left on my laptop out of 249GB so it's not full. I can take some and put it onto a flash drive but I have no photoshop history or anything else I could potentially move that I know of.

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Mar 28, 2018 0
Adobe Community Professional ,
Mar 28, 2018

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https://forums.adobe.com/people/g+h+o+s+t  wrote

I still have 151GB of free space left on my laptop out of 249GB

Hm, that's strange. That should be plenty and I really have no idea why the message comes up.

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Mar 28, 2018 0
New Here ,
Mar 28, 2018

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Ah oh well. Thanks anyway! I'm going to try and defrag the hard drive and cross my fingers that it works.

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Mar 28, 2018 0
Most Valuable Participant ,
Mar 28, 2018

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You can expect defrag to make no difference, because it doesn't increase the amount of free space, only organize it better.

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Mar 28, 2018 0
Most Valuable Participant ,
Mar 28, 2018

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Oh, one thing to check. When you get the "scratch disks full" message LEAVE IT ON SCREEN and go to Finder. Check the amount of free space now. What is it? DON'T GET RID OF THE MESSAGE UNTIL YOU'VE CHECKED.

Also, what is your exact Mac OS and Photoshop version? Please don't say "latest" because that as often as not, the problem is that it actually isn't... automatic updates can fail.

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Mar 28, 2018 0
New Here ,
Mar 28, 2018

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Huh. You're right, it's only got 5GB of free space now.

I think it's version 19.1.2? and I have Mac OS X El Capitan (with the new security update also installed but that hardly matters)

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Mar 28, 2018 0
Most Valuable Participant ,
Mar 28, 2018

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El Capitan is s very long way indeed from being the latest Mac OS. There have been Sierra and High Sierra since then. I’m not suggesting you upgrade just now (will use even more disk!) but It it might turn out to be important.

So do your free HD drops to 5 GB, or that’s how it starts?

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Mar 28, 2018 0
New Here ,
Mar 28, 2018

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The problem is, El Capitan is as far as I can update. I can try and get Sierra if my computer allows for it?

it drops down to 5GB but normally had more space. It keeps changing and I’ve gotten rid of almost everything I can. The only other thing I can get rid of is jsx files which I need for photoshop.

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Mar 28, 2018 0
Most Valuable Participant ,
Mar 29, 2018

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You need to find files of hundreds of megabytes, not tiny things like JSX files, that add up to gigabytes. Look at the actual space used by stuff. Or add an external disk for scratch.

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Mar 29, 2018 0
New Here ,
Mar 29, 2018

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I know but I don't have any. I have a program that constantly scans for big files and I don't have anything with megabytes. A few DMG's I need to keep but otherwise nothing. I can search my computer again though.

If you mean a physical disk, I can't. My computer doesn't have that option, it's too thin.

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Mar 29, 2018 0
Most Valuable Participant ,
Mar 30, 2018

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An external disk. Buy carefully, look for performance and connectivity.

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Mar 30, 2018 0
Most Valuable Participant ,
Mar 30, 2018

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if you don’t have an external disk, how do you backup?

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Mar 30, 2018 0
New Here ,
Aug 05, 2020

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Hello

 

Just had this problem that when dragging a photo to a new project it would say Scratch disk full.

Checked used space on the disk while the error still was on the screen. Low and behold. Free space dropped from 70 GB to 164 kb.

After seeing that i checked the size of the canvas and it was huge. 2324 cm times 1923 cm.

Created a new project and set the canvas size to 1000 times 1000 pixels and now the error is gone 🙂

 

Hope this helps someone

 

Kim Johannesen

It-support Lidl Denmark

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Aug 05, 2020 0