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Can't "save as" in Photoshop 21.1.3 on a new MacBook Pro macOS 10.15.5

New Here ,
Jun 24, 2020

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Just purchased a new MacBook Pro with Catalina 10.15.5 running PS 21.1.3 and cannot do a "save as" to convert the psd to a jpeg.  Any ideas?

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Can't "save as" in Photoshop 21.1.3 on a new MacBook Pro macOS 10.15.5

New Here ,
Jun 24, 2020

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Just purchased a new MacBook Pro with Catalina 10.15.5 running PS 21.1.3 and cannot do a "save as" to convert the psd to a jpeg.  Any ideas?

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Problem or error

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Adobe Employee ,
Jun 25, 2020

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Hi there,

 

Sorry that Photoshop 21.1.3 on macOS Catalina 10.15.5 cannot save a PSD to a JPEG when using the "Save As" dialog.

 

Would you mind updating to the latest version of Photoshop 21.2.0 from the Creative Cloud desktop app and see if that helps? Checkout this article for more details: https://helpx.adobe.com/photoshop/kb/uptodate.html

 

If updating the app does not help, try going to the System Preferences of the macOS, then to Security and Privacy and add Photoshop to the Accessibility under the Privacy tab. Also, grant permissions to Photoshop 2020 under the Files and Folders section. See https://support.apple.com/en-in/guide/mac-help/mh43185/mac

 

Let us know how it goes.

 

Thanks,

Akash

 

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