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I opened my desktop copy of Photoshop for the first time in a while to do some coloring on a piece of art (I've been using Fresco on my iPad a lot lately) and PS won't allow me to rotate my canvas anymore due to an OpenGL error of some sort. I did some searching on the forums and found a few other threads, but the button I need in the Preferences >> Performance >> Advanced Settings is greyed out and I can't select it.
I'm using:
Photoshop 2020, v. 21.2.0
iMac (mid 2011), OS X 10.13.6 High Sierra (I can't update to any newer OS due to the age of my computer)
Not sure what to do. I don't know anything about graphics cards or the more advanced settings that some of the forums talk about. If anyone has any suggestions for what to try, I'd appreciate it. (Is it possible to maybe install an older version of Photoshop that won't require any new graphics cards perhaps. . .?)
Thank you very much!
P.S. In the other threads about this problem people asked for some system info, so here's the info from mine:
Adobe Photoshop Version: 21.2.0 20200604.r.225 2020/06/04: 02a81f3015 x64
Number of Launches: 80
Operating System: Mac OS 10.13.6
System architecture: Intel CPU Family:6, Model:10, Stepping:7 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, HyperThreading
Physical processor count: 4
Logical processor count: 8
Processor speed: 2800 MHz
Built-in memory: 8192 MB
Free memory: 2240 MB
Memory available to Photoshop: 5424 MB
Memory used by Photoshop: 70 %
ACP.local Status:
- SDK Version: 1.30.8.3
- Core Sync Status: Reachable and compatible
- Core Sync Running: 4.3.48.36
- Min Core Sync Required: 4.3.4.2
ACPL Cache Config:
- Time to Live: 5184000 seconds
- Max Size: 20480 MB
- Purge Percentage: 50%
- Threshold Percentage: 85%
- Purge Interval: 60 seconds
Manta Canvas: Disabled.
Alias Layers: Disabled.
Modifier Palette: Disabled.
Highbeam: Enabled.
Touch Bar Property Feedback: Enabled.
Image tile size: 1024K
Image cache levels: 4
Font Preview: Medium
TextComposer: Latin
Display: 1
Main Display
Display Bounds: top=0, left=0, bottom=1080, right=1920
Display: 2
Display Bounds: top=1080, left=144, bottom=1980, right=1744
OpenGL Drawing: Enabled.
OpenGL Allow Old GPUs: Not Detected.
OpenGL Drawing Mode: Advanced
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
AIFCoreInitialized=1
AIFOGLInitialized=1
OGLContextCreated=1
License Type: Subscription
Serial number: 96040519667757908937
GUIDBucket:Composite Core (enable_composite_core): onComposite Core GPU (comp_core_gpu): offComposite Core UI (comp_core_ui): offDocument Graph (enable_doc_graph): off
Application folder: /Applications/Adobe Photoshop 2020/
Photoshop scratch has async I/O enabled
Scratch volume(s):
Startup, 930.7G, 235.4G free
Required Plug-ins folder: /Applications/Adobe Photoshop 2020/Adobe Photoshop 2020.app/Contents/PlugIns/Required/
Primary Plug-ins folder: /Applications/Adobe Photoshop 2020/Plug-ins/
Installed components:
AdbePM.framework AdbePM 4.1.01.377270 1.620877
adobe_caps.framework adobe_caps 11.0.0.14 1.584361
AdobeACE.framework AdobeACE 2.20.02.46274 79.620289
AdobeAGM.framework AdobeAGM 4.30.87.46274 79.620289
AdobeAXE8SharedExpat.framework AdobeAXE8SharedExpat 3.8.0.46220 79.620005
AdobeAXEDOMCore.framework AdobeAXEDOMCore 3.8.0.46220 79.620005
AdobeBIB.framework AdobeBIB 1.2.03.46274 79.620289
AdobeBIBUtils.framework AdobeBIBUtils 1.1.46274 79.620289
AdobeCoolType.framework AdobeCoolType 5.17.00.46274 79.620289
AdobeCrashReporter.framework AdobeCrashReporter 8.0.7
AdobeJP2K.framework AdobeJP2K 1.2.2.46210 79.274989
AdobeLinguistic.framework 24237
AdobeMPS.framework AdobeMPS 5.8.1.46274 79.620254
AdobeOwl.framework AdobeOwl 5.5.0
AdobePDFL.framework AdobePDFL 15.0.0.46284 79.382206
AdobePDFSettings.framework AdobePDFSettings 1.7
AdobePIP.framework AdobePIP 8.1.0.68.49183
AdobeSVGAGM.framework AdobeSVGAGM 1.0.46274 79.620289
AdobeSVGRE.framework AdobeSVGRE 6.0 79.620289
AdobeXMP.framework AdobeXMPCore 79.164460 79.164460
AdobeXMPFiles.framework AdobeXMPFiles 79.164460 79.164460
AdobeXMPScript.framework AdobeXMPScript 79.164460 79.164460
ahclient.framework ahclient 4.1.1.0
AIDE.framework AIDE 1.5.0.46333 79.620495
boost_date_time.framework boost_date_time 12.1.0.0
boost_filesystem.framework boost_filesystem 12.1.0.0
boost_system.framework boost_system 12.1.0.0
boost_threads.framework boost_threads 12.1.0.0
dvaaccelerate.framework dvaaccelerate 12.1.0.0
dvaappsupport.framework dvaappsupport 12.1.0.0
dvaaudiodevice.framework dvaaudiodevice 12.1.0.0
dvacore.framework dvacore 12.1.0.0
dvamarshal.framework dvamarshal 12.1.0.0
dvamediatypes.framework dvamediatypes 12.1.0.0
dvametadata.framework dvametadata 12.1.0.0
dvametadataapi.framework dvametadataapi 12.1.0.0
dvametadataUI.framework dvametadataUI 12.1.0.0
dvaplayer.framework dvaplayer 12.1.0.0
dvascripting.framework dvascripting 12.1.0.0
dvatransport.framework dvatransport 12.1.0.0
dvaui.framework dvaui 12.1.0.0
dvaunittesting.framework dvaunittesting 12.1.0.0
dynamic-torqnative.framework Torq Native uxp-3.8.0.41
dynamiclink.framework dynamiclink 12.1.0.0
ICUConverter.framework ICUConverter gtlib_12.0.23744
ICUData.framework ICUData gtlib_12.0.23744
ICUUnicode.framework ICUUnicode gtlib_12.0.23744
LogSession.framework LogSession 8.1.0.68.49183
mediacoreif.framework mediacoreif 12.1.0.0
PlugPlugExternalObject.framework 9.4.0.146
PlugPlugOwl.framework PlugPlugOwl 9.4.0.146
WRServices.framework WRServices 15.3.0 15.3.0.0
Unified Extensibility Platform uxp-3.8.0.41
Required plug-ins:
Accented Edges 21.2.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Adaptive Wide Angle 21.2.0, © 2014-2020 Adobe. All rights reserved. - from the file “Adaptive Wide Angle.plugin”
Angled Strokes 21.2.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Average 21.2 © 1993-2020 Adobe. All rights reserved. - from the file “Average.plugin”
Bas Relief 21.2.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
BMP 21.2.0, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Camera Raw 12.3 (493), Copyright © 2020 Adobe Systems Incorporated - from the file “Camera Raw.plugin”
Camera Raw Filter 12.3 (493), Copyright © 2020 Adobe Systems Incorporated - from the file “Camera Raw.plugin”
Chalk & Charcoal 21.2.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Charcoal 21.2.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Chrome 21.2.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Cineon 21.2 © 2002-2020 Adobe. All rights reserved. - from the file “Cineon.plugin”
Clouds 21.2 © 1993-2020 Adobe. All rights reserved. - from the file “Clouds.plugin”
Color Halftone 21.2.0, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Colored Pencil 21.2.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Conté Crayon 21.2.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Craquelure 21.2.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Crop and Straighten Photos 21.2 © 2003-2020 Adobe. All rights reserved. - from the file “CropPhotosAuto.plugin”
Crop and Straighten Photos Filter 21.2.0, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Crosshatch 21.2.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Crystallize 21.2.0, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Cutout 21.2.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Dark Strokes 21.2.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
De-Interlace 21.2.0, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Dicom 21.2.0, © 2003-2020 Adobe. All rights reserved. - from the file “dicom.plugin”
Difference Clouds 21.2 © 1993-2020 Adobe. All rights reserved. - from the file “Clouds.plugin”
Diffuse Glow 21.2.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Displace 21.2.0, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Dry Brush 21.2.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Eazel Acquire 21.2 © 2007-2020 Adobe. All rights reserved. - from the file “EazelAcquire.plugin”
Entropy 21.2 © 2006-2020 Adobe. All rights reserved. - from the file “statistics.plugin”
Export Color Lookup Tables 21.2 © 2012-2020 Adobe. All rights reserved. - from the file “Export3DLUT.plugin”
Extrude 21.2.0, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
FastCore Routines 21.2 © 1990-2020 Adobe. All rights reserved. - from the file “FastCore.plugin”
Fibers 21.2.0, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Film Grain 21.2.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Filter Gallery 21.2.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Fresco 21.2.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Glass 21.2.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Glowing Edges 21.2.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Grain 21.2.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Graphic Pen 21.2.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Halftone Pattern 21.2.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Halide Bottlenecks 21.2 © 2020 Adobe. All rights reserved. - from the file “HalideBottlenecks.plugin”
HDRMergeUI 21.2.0, © 2003-2020 Adobe. All rights reserved. - from the file “HDRMergeUI.plugin”
HSB/HSL 21.2.0, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
IFF Format 21.2.0, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
IGES 21.2 © 2006-2020 Adobe. All rights reserved. - from the file “U3D.plugin”
Ink Outlines 21.2.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
JPEG 2000 21.2 © 2001-2020 Adobe. All rights reserved. - from the file “JPEG2000.plugin”
Kurtosis 21.2 © 2006-2020 Adobe. All rights reserved. - from the file “statistics.plugin”
Lens Blur 21.2.0, © 2002-2020 Adobe. All rights reserved. - from the file “Lens Blur.plugin”
Lens Correction 21.2.0, © 2002-2020 Adobe. All rights reserved. - from the file “Lens Correct.plugin”
Lens Flare 21.2.0, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Liquify 21.2.0, © 2001-2020 Adobe. All rights reserved. - from the file “Liquify.plugin”
Matlab Operation 21.2 © 1993-2020 Adobe. All rights reserved. - from the file “ChannelPort.plugin”
Maximum 21.2 © 2006-2020 Adobe. All rights reserved. - from the file “statistics.plugin”
Mean 21.2 © 2006-2020 Adobe. All rights reserved. - from the file “statistics.plugin”
Measurement Core 21.2 © 1993-2020 Adobe. All rights reserved. - from the file “MeasurementCore.plugin”
Median 21.2 © 2006-2020 Adobe. All rights reserved. - from the file “statistics.plugin”
Mezzotint 21.2.0, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Minimum 21.2 © 2006-2020 Adobe. All rights reserved. - from the file “statistics.plugin”
MMXCore Routines 21.2 © 1990-2020 Adobe. All rights reserved. - from the file “MMXCore.plugin”
Mosaic Tiles 21.2.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Multiprocessor Support 21.2 © 1990-2020 Adobe. All rights reserved. - from the file “MultiProcessor Support.plugin”
Neon Glow 21.2.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Note Paper 21.2.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
NTSC Colors 21.2 © 1993-2020 Adobe. All rights reserved. - from the file “NTSC Colors.plugin”
Ocean Ripple 21.2.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
OpenEXR 21.2.0, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Paint Daubs 21.2.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Palette Knife 21.2.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Patchwork 21.2.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Paths to Illustrator 21.2.0, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
PCX 21.2 © 1989-2020 Adobe. All rights reserved. - from the file “PCX.plugin”
Photocopy 21.2.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Picture Package Filter 21.2 © 1993-2020 Adobe. All rights reserved. - from the file “ChannelPort.plugin”
Pinch 21.2.0, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Pixar 21.2 © 1989-2020 Adobe. All rights reserved. - from the file “Pixar.plugin”
Plaster 21.2.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Plastic Wrap 21.2.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Pointillize 21.2.0, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Polar Coordinates 21.2.0, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Portable Bit Map 21.2 © 1989-2020 Adobe. All rights reserved. - from the file “PBM.plugin”
Poster Edges 21.2.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
PRC 21.2 © 2006-2020 Adobe. All rights reserved. - from the file “U3D.plugin”
Radial Blur 21.2.0, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Radiance 21.2 © 2003-2020 Adobe. All rights reserved. - from the file “Radiance.plugin”
Range 21.2 © 2006-2020 Adobe. All rights reserved. - from the file “statistics.plugin”
Render Color Lookup Grid 21.2 © 2012-2020 Adobe. All rights reserved. - from the file “Export3DLUT.plugin”
Reticulation 21.2.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Ripple 21.2.0, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Rough Pastels 21.2.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Save for Web 21.2.0, © 1999-2020 Adobe. All rights reserved. - from the file “Save for Web.plugin”
ScriptingSupport 21.2, © 2002-2020 Adobe. All rights reserved. - from the file “ScriptingSupport.plugin”
Shake Reduction 21.2.0, © 2014-2020 Adobe. All rights reserved. - from the file “Shake Reduction.plugin”
Shear 21.2.0, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Skewness 21.2 © 2006-2020 Adobe. All rights reserved. - from the file “statistics.plugin”
Smart Blur 21.2.0, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Smudge Stick 21.2.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Solarize 21.2 © 1993-2020 Adobe. All rights reserved. - from the file “Solarize.plugin”
Spaces 21.2, © 2015-2020 Adobe. All rights reserved. - from the file “Spaces.plugin”
Spatter 21.2.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Spherize 21.2.0, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Sponge 21.2.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Sprayed Strokes 21.2.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Stained Glass 21.2.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Stamp 21.2.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Standard Deviation 21.2 © 2006-2020 Adobe. All rights reserved. - from the file “statistics.plugin”
Sumi-e 21.2.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Summation 21.2 © 2006-2020 Adobe. All rights reserved. - from the file “statistics.plugin”
Targa 21.2.0, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Texturizer 21.2.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Tiles 21.2.0, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Torn Edges 21.2.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Twirl 21.2.0, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
U3D 21.2 © 2006-2020 Adobe. All rights reserved. - from the file “U3D.plugin”
Underpainting 21.2.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Vanishing Point 21.2.0, © 2003-2020 Adobe. All rights reserved. - from the file “VanishingPoint.plugin”
Variance 21.2 © 2006-2020 Adobe. All rights reserved. - from the file “statistics.plugin”
Water Paper 21.2.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Watercolor 21.2.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Wave 21.2.0, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Wind 21.2.0, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Wireless Bitmap 21.2 © 1989-2020 Adobe. All rights reserved. - from the file “WBMP.plugin”
ZigZag 21.2.0, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Optional and third party plug-ins: NONE
Duplicate and Disabled plug-ins: NONE
Plug-ins that failed to load: NONE
Unified Extensibility Platform - Extensions:
com.adobe.ccx.start 3.5.0.95 - from the file "/Library/Application Support/Adobe/UXP/extensions/com.adobe.ccx.start-3.5.0/"
CDO: 1.68.5
CmdN: 1.4.11
CDP: 1.95.4
com.adobe.photoshop.exportAs 0.1.0.0 - from the file "/Applications/Adobe Photoshop 2020/Adobe Photoshop 2020.app/Contents/Required/UXP/com.adobe.photoshop.exportAs/"
com.adobe.photoshop.personalization 1.0.0.0 - from the file "/Applications/Adobe Photoshop 2020/Adobe Photoshop 2020.app/Contents/Required/UXP/com.adobe.photoshop.personalization/"
Extensions:
New Document 3.2.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/com.adobe.ccx.fnft-3.2.0/fnft.html?v=3.2.0.18”
Libraries 1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_9_288/index.html”
com.adobe.stock.panel.licensing 0.1.0 - from the file “/Applications/Adobe Photoshop 2020/Adobe Photoshop 2020.app/Contents/Resources/CEP/extensions/com.adobe.stock.panel.licensing/index.html”
com.adobe.inapp.typekit.purchase 1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_9_288/purchaseTypekit.html”
Home 2.12.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/com.adobe.ccx.start-2.12.0/index.html?v=2.12.0.25”
com.adobe.stock.panel.licensing-embedded 1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_9_288/extensions/stock-panel-licensing/index.html”
com.adobe.capture.extension 1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_9_288/extensions/capture/capture.html”
Adobe Color Themes 6.1.0 - from the file “/Applications/Adobe Photoshop 2020/Adobe Photoshop 2020.app/Contents/Resources/CEP/extensions/com.adobe.KulerPanel.html/index.html”
Export As 4.8.12 - from the file “/Applications/Adobe Photoshop 2020/Adobe Photoshop 2020.app/Contents/Resources/CEP/extensions/com.adobe.photoshop.crema/index.html”
Export As 4.8.12 - from the file “/Applications/Adobe Photoshop 2020/Adobe Photoshop 2020.app/Contents/Resources/CEP/extensions/com.adobe.photoshop.crema/index.html”
Installed TWAIN devices: NONE
So I found another thread that recommended reverting to an older version of Photoshop. I ended up chatting with an Adobe rep online about how to do so and he sent me a direct link to the 21.0 installer file which did end up fixing my canvas rotating problem, so YAY! Feel free to mark this thread as solved.
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Hi!
Try unchecking Use Graphics Proceesor Card and restart. Here is some information about troubleshooting your graphics card: https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html
See if you are still having the issue and let us know.
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No luck, it seems. I unclicked the following button on the Preferences > Performance page:
I then restarted both my computer and PS and now when I try to rotate the canvas it comes up with an error saying "Could not complete your request because it only works with OpenGL enabled document windows."
Any other suggestions of what I could try?
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So I found another thread that recommended reverting to an older version of Photoshop. I ended up chatting with an Adobe rep online about how to do so and he sent me a direct link to the 21.0 installer file which did end up fixing my canvas rotating problem, so YAY! Feel free to mark this thread as solved.
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Having the same problem!
How can I get the 21.0 version?? thanks!
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I'm in the same boat. On a MacBook Pro 16" 2019 with an AMD Radeon Pro 5500M 8 GB and Intel UHD Graphics 630 1536 MB. Going back to v21 to see if that resolves the issue.
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My sistem doesn't support V21 ... so here I'm without the tool 😞
Good luck!