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Can't save documents presets file

Explorer ,
Oct 08, 2020

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After recent update, I started getting "Can't save documents presets file" message upon exiting PS. It is definitely related to this computer as I do not get it on my other machine.

Surface 6

Win 10

PS using creative cloud.

Any suggestions?

Thank you

Neal

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Can't save documents presets file

Explorer ,
Oct 08, 2020

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After recent update, I started getting "Can't save documents presets file" message upon exiting PS. It is definitely related to this computer as I do not get it on my other machine.

Surface 6

Win 10

PS using creative cloud.

Any suggestions?

Thank you

Neal

TOPICS
Problem or error

Views

69

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Oct 08, 2020 0
Adobe Employee ,
Oct 09, 2020

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Hi there,

 

Sorry that you cannot save document presets in Photoshop as you keep getting an error message "Can't save documents presets file" message upon exiting Photoshop.

 

Would you mind sharing the version of Photoshop you're using? Latest one is 21.2.4

 

Let's start by checking your user permissions on your user documents folder and since it's Win 10.

 

  • Create an exception for folder protection, should you use it. Location: C: \ Users \ [username] \ AppData \ Roaming \ Adobe \ Adobe Photoshop 2020 \ Adobe Photoshop 2020 Settings \
  • In File Explorer, right-click the folder and choose Properties.
  • Click the Security tab, and then click Edit to set permissions.
  • In the Permissions dialog, select your user name. In the Permissions area, deselect the Deny checkbox.  See the illustrations below:
 
 
 

 

cc.png

 

Screenshot_1.png

 

Let us know the outcome. 

 

Thanks,

Akash

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Oct 09, 2020 0
Explorer ,
Oct 09, 2020

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Here is the version information: Adobe Photoshop Version: 21.2.4
20200922.r.323 2020/09/22: 8e8e91e8543 x64

I cannot locate the file you indicate when I navigate the path. See
screen shot below




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Oct 09, 2020 0
Explorer ,
Oct 09, 2020

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I just did the change,,, I have a Zoom call but will check in a few hours

 

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Oct 09, 2020 0
Adobe Employee ,
Oct 13, 2020

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Thanks for the heads up. Let us know how it goes. 

 

~Akash

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Oct 13, 2020 0
Explorer ,
Oct 13, 2020

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I have set full access for all the Adobe 2020 folders and files... I am the administrator for the Surface.

Problem still exists. Also, when I open LRClassic, it displays the pop up announcing changes, which in the past only occurred on the first opening after the update.

 

I am still lost

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Oct 13, 2020 0
chemsaf LATEST
Explorer ,
Oct 16, 2020

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This problem is not solved. Still cannot cleanly close PS 

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Oct 16, 2020 0