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Can't use rotate canvas on the latest update 21.2.0

New Here ,
Jun 20, 2020 Jun 20, 2020

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I'm using Win10,  Intel onboard graphics. have not encounter this on the previous release.

Also some screen tearing when zooming in/out and panning the canvas.

 

 

 

Update, can't find any answers online so I revert my PS back to previus version. every thing worked smooth and fine.

Untitled-2.jpg

 

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Adobe
Community Expert ,
Jun 21, 2020 Jun 21, 2020

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The rotate tool seems to work on my machine in 21.2 the red and black compass overlay however is no longer present.

image.png

JJMack

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Explorer ,
Jul 08, 2020 Jul 08, 2020

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I can't rotate on on the new version (21.2) either. I get an error message: 

Could not complete your request because it only works with OpenGL enabled document windows.

This is a new thing! Rotate has always worked before. Any ideas? I'm running Mac 10.13.6

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Community Expert ,
Jul 08, 2020 Jul 08, 2020

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Look at your Preferences Performance section. Is 21.2 detecting you GPU there is a problem in 21.2 detecting some GPU.   the rotate tool requires GPU use.... If 21.2 is not detecting you GPU reinstall 21.1.3 

JJMack

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Explorer ,
Jul 08, 2020 Jul 08, 2020

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Ah that must be it - that box is inactive, so I guess they can't see my GPU. I'll go back to the previous version, thanks. 

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