Cancel Account

New Here ,
Dec 14, 2020

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I want to cancel my account, i've been trying for weeks now to do so. I follow the instructions but the button to cancel as provided in the screenshots does not exist, plus in your bill that you emailed me it says 24/7 support and that there's a support chat, no there is not. I want to close my account. Thank you!

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How to, Performance, Problem or error

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Cancel Account

New Here ,
Dec 14, 2020

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I want to cancel my account, i've been trying for weeks now to do so. I follow the instructions but the button to cancel as provided in the screenshots does not exist, plus in your bill that you emailed me it says 24/7 support and that there's a support chat, no there is not. I want to close my account. Thank you!

TOPICS
How to, Performance, Problem or error

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21

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Dec 14, 2020 0
Adobe Community Professional ,
Dec 14, 2020

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Hello @Heidi5C50,
Look at the following link for information on how to cancel your subscription.
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
If the information does not help, then you need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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