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Cannot cancel subscription

Community Beginner ,
May 03, 2020

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I subscribed to photoshop in order to complete my uni assignments as my uni was closed and therefore I couldnt access photoshop on the uni pcs.   I have now completed this but cannot seem to cancel my subscription. The option isnt available and despite watching / reading various posts and videos I am desperate for help.  No way to email / phone for assistance which is now becoming extremely frustrating.  Please can you help.   Tom

Adobe Community Professional
Correct answer by lambiloon | Adobe Community Professional

Hi please check the following link hope it helps you....regards

 

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

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Cannot cancel subscription

Community Beginner ,
May 03, 2020

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I subscribed to photoshop in order to complete my uni assignments as my uni was closed and therefore I couldnt access photoshop on the uni pcs.   I have now completed this but cannot seem to cancel my subscription. The option isnt available and despite watching / reading various posts and videos I am desperate for help.  No way to email / phone for assistance which is now becoming extremely frustrating.  Please can you help.   Tom

Adobe Community Professional
Correct answer by lambiloon | Adobe Community Professional

Hi please check the following link hope it helps you....regards

 

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

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May 03, 2020 1
Adobe Community Professional ,
May 03, 2020

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Hi please check the following link hope it helps you....regards

 

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

Ali Sajjad

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May 03, 2020 0
Adobe Community Professional ,
May 03, 2020

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You need to contact Adobe regarding payments, this is a user-to-user technical support forum.

 

Check to see if you signed for a year's contract – you can log on to and manage your Adobe Account via the Creative Cloud app (click on your icon top right).

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May 03, 2020 0
Community Beginner ,
May 03, 2020

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Thanks for your response Derek - I thought I was only paying monthly but I think it is a yearly contract.  I only needed access to Photoshop for a month!  I tried everything yesterday but couldnt find any option to cancel.  My problem is contacting Adobe.  There doesnt seem to be a way to contact them via email and I dont have a phone number.   Is anyone able to supply an email address or UK phone number that I can use.    Tom

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May 03, 2020 0
New Here ,
Sep 07, 2020

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Yeah I have never used it before. I thought i needed it or my class but turns out my professor changed the curriclum due to covid 19. However i signed up using a prepaid card so i just wont put money on the card. I pretty much have nothing good to say about adobe. I personally feel they should advertised that the free trial comes with a yealy contract in bold letters and not possible fine print. Basically my whole opinion of the comapny is a bad one and I'll be on social media spreading the word like wild fire so others will know. 

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Sep 07, 2020 0
Community Beginner ,
May 03, 2020

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Thanks for your prompt response.   It doesnt help - I have already tried all the community postings and googled how to cancel yesterday - many times. Everything just takes me to a loop.  I dont have the option to 'Manage Plan'.     Is there a way you can cancel my subsription for me please.   Tom

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May 03, 2020 0
Community Beginner ,
May 17, 2020

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HI there Tom, 

did you manage to cancel your subscription?

 

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May 17, 2020 0
New Here ,
Jun 07, 2020

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I have the same problem!!!

Did you manage to cancel your subscription? I found a number, but you need to call from monday to friday, its 0800 028 0148.

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Jun 07, 2020 0
New Here ,
Jun 30, 2020

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I have the exact same problem!! I called my Uni but don't seem to have any organisation administrator..

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Jun 30, 2020 0
New Here ,
Aug 06, 2020

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Hello, I am surprised from my bank account was catch 120 eur. Why?  I have cancelled my plan before. can you help me figure whats has happened?

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Aug 06, 2020 0