Cannot download Kyle Webster brushes

New Here ,
Oct 18, 2017

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I just tried to download 2-3 sets of Kyle Webster Photoshop brushes.  When I hit the download button, a new web page opens with a bunch of coding but no download, no files.  I tried a few others, same thing.  Reread instructions provided and followed them directly.

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1 Correct Answer

Adobe Employee , Oct 19, 2017
SG... Adobe Employee , Oct 19, 2017
Hi,We've found that the Edge browser doesn't support downloading .abr files. If you paste the URL for the brushes page into another browser, you should be able to download them properly.thx,steve

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Adobe Employee ,
Oct 18, 2017

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Adobe Community Professional ,
Oct 18, 2017

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Hi

You don't mention your location , however I also have trouble with the link from the UK. I have checked with Adobe and currently the "Get More Brushes" is US only. Other locales are being worked on".

Dave

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Explorer ,
Oct 18, 2017

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Thanks for the info, I'm also in the UK and this has been driving me nuts since I updated PS this afternoon!

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Tequitia AUTHOR
New Here ,
Oct 19, 2017

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I'm in the U.S.

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Community Beginner ,
Oct 18, 2017

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If you just copy the link from that opens shortly before being redirected incl the promo code, you can open the link in another browser where your not logged into Adobe and then download the brushes even if your not from US.
I was redirected to the danish version of adobe.com.

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Adobe Community Professional ,
Oct 18, 2017

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Can you copy/paste the download page into another browser?

The "get more brushes" option does lead to a page where I can download the abr files.

Also this can answer questions https://www.kylebrush.com/faq/

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Community Beginner ,
Oct 18, 2017

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When i click on "Get more brushes" from PS it will open this link Adobe Photoshop CC | Download exclusive brushes from Kyle T. Webster then it redirected me to the danish version of adobe.com and i could not get back.
But if i was fast i could copy/paste the url and then open it in another browser and download the brushes from there.

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New Here ,
Oct 18, 2017

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I think this is the correct answer - thank you so much!!

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Adobe Employee ,
Oct 18, 2017

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Hi,

Are you using the Microsoft Edge browser when getting the gibberish text? Can you try using another browser if so?

regards,

steve

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Tequitia AUTHOR
New Here ,
Oct 19, 2017

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Yes, I'm using MS Edge browser

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Adobe Employee ,
Oct 19, 2017

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Hi,

We've found that the Edge browser doesn't support downloading .abr files. If you paste the URL for the brushes page into another browser, you should be able to download them properly.

thx,

steve

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Tequitia AUTHOR
New Here ,
Oct 19, 2017

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That did the trick!  I used Google Chrome and it downloaded.  Thank you!

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New Here ,
Sep 01, 2018

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Hi,

I tried downloading the brushes from both Chrome and Firefox and the same redirect still happens. I'll go to Get More Brushes and then the redirect page shows the 'sign in to download' button for a split second before disappearing. I am already signed into Adobe in both browsers and my location is set to US. Any idea what to do?

Thanks

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New Here ,
Oct 19, 2017

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Seems to be a silly region thing, when you go to the page, and it redirects you go to the bottom and click the "change region" switch it to US and retry the link. Adobe Photoshop CC | Download exclusive brushes from Kyle T. Webster

Worked for me.

Goodluck

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Explorer ,
Oct 19, 2017

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I tried donwloading the brushes in Edge (not my main browser) and it isn't possible - it simply shows the gibberish text as described. I tried the same thing in Chrome using davorm's workaround of changing the location to the U.S. (I'm in the U.K.) and it worked perfectly.

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New Here ,
Oct 21, 2017

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If you turn off javascript, the redirect won't work anymore, and you can download the brush sets.

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Adobe Employee ,
Oct 23, 2017

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Hi,

We now have things in place so the menu command should work from non-US regions. The landing page with still be in English for now, but we will get localized pages in place as well.

The issue with the Edge browser still stands for now sorry if that is your default browser. You will land on the expected page from Photoshop, but downloading the brush files we still not work.

Sorry for the earlier trouble.

regards,

steve

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New Here ,
Oct 24, 2017

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wonderful! thx for the hard work!

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New Here ,
Jun 30, 2018

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It worked for me when I downloaded google chrome and set it as default then Going on to the brushes and it asked me if I m in Canada or the US and I clicked US and it let me download the file

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Adobe Community Professional ,
Jun 30, 2018

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lieslr12961592  wrote

It worked for me when I downloaded google chrome and set it as default then Going on to the brushes and it asked me if I m in Canada or the US and I clicked US and it let me download the file

I think the situation with downloading the additional KW brush sets has much improved since the last post to this thread nearly a year ago.  I can be a case of 'can't find the wood for the trees' with KW's brushes because there are so many, but his Mega Pack has some very good, and genuinely useful presets. 

Adobe Photoshop CC | Download exclusive brushes from Kyle T. Webster

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New Here ,
Jan 03, 2019

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Every time I go to the link, it tells me that it's only available to Photoshop CC subscribers. I already have Photoshop up and running, but cancelled my payment plan. Is that the reason I can't access any of the brush packs?

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Adobe Community Professional ,
Jan 03, 2019

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Yes Kyle's brushes  are now free to Photoshop CC subscribers only.

What Photoshop do you now have running with no payment plan?

Dave.

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New Here ,
May 01, 2020

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Same here. It keeps saying I am not a Photoshop subscriber - yet I AM and also I am successfully logged in. I have also cancelled my plan, but it is still valid for about 3 more months (I had a yearly plan)... So is this the punishment for that?

Honestly, I was thinking about renewal but Adobe keeps getting worse and worse. Technical Support is effectively non-existant, I have spent about 90 minutes with 4 guys (!) in support chat to get my Fresco work again after a PC Windows reinstallation with no luck, it kept saying incompatible device although it worked perfectly fine before. 3 of the support people had even problems grasping the issue and kept asking for the same unnecessary details and pointing out to the same unnecessary product page with compatibility lists, although I stated several times that I had Fresco successfully running before!

 

I don´t even bother calling them with this Kyle Brushes issue, they have no plan whatsoever. I just try to download them somehow somewhere.

 

This is exactly how you drive people to Affinity or illegal downloads! Dear Adobe folks, you get tons of money from us. DO YOUR JOB! Since you cut the option to effectively buy the software and just left us with crazy expensive "subscription plans", we are not paying anymore for the Software alone - we are paying for SERVICE!!! Don´t you get it???

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