cannot drag and drop in photoshop on new laptop

New Here ,
Apr 02, 2021 Apr 02, 2021

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On my new Dell, I've just installed photoshop and right off the bat, when trying to drop a jpeg into my project, I have the message: 'could not complete your request because of a program error'. So far, I have unchecked generator and use graphics processor in my attempts to correct the situation, to no avail. Any info/suggestions appreciated. Thanks.

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Adobe Community Professional , Apr 02, 2021 Apr 02, 2021
It was potentially a corrupted file or perhaps an image with a watermark that would not allow it to open in Photoshop, like currency etc. 

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Adobe Community Professional ,
Apr 02, 2021 Apr 02, 2021

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Can you open the JPG through the menu?

Kevin Stohlmeyer Adobe Community Professional/Adobe Certified Instructor

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New Here ,
Apr 02, 2021 Apr 02, 2021

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No sir. I've also dragged in other jpgs and they do work. It seems specific to the one I really want.

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Adobe Community Professional ,
Apr 02, 2021 Apr 02, 2021

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It was potentially a corrupted file or perhaps an image with a watermark that would not allow it to open in Photoshop, like currency etc. 

Kevin Stohlmeyer Adobe Community Professional/Adobe Certified Instructor

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New Here ,
Apr 02, 2021 Apr 02, 2021

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Thanks so much. 👍

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New Here ,
Apr 02, 2021 Apr 02, 2021

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So I cropped it in some generic program and renamed it and now it drags in just fine lol, wth? 

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