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Cannot import video to Photoshop, dynamic link error not available on MacOS 10.15.5

Community Beginner ,
Jul 08, 2020 Jul 08, 2020

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I'm using Abobe Photoshop 2020 (version 21.2.0) which is the latest version.  And my MacOS version is 10.15.5.  When I tried to import a video clip (no matter it is a MOV file or a MP4 file) into Photoshop, it will fail and show "Dynamic Link Media Server is not available" message.  I checked the Activity Monitor on Mac but there is no "dynamiclinkmedieserver" process running at all. I have already tried many of the "solutions" in the community but the problem is still there.  Can anyone give me a hand?  Thanks a lot!

 

BTW: I have anyother Mac Book Pro laptop which is still runing Adobe Photoshop CC 2019 and no such problem at all which is weird.

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Adobe
New Here ,
Sep 01, 2020 Sep 01, 2020

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Same here, tried importing an MP4 file, and Photoshop shows me the same error

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