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Cannot open Photoshop 2020

New Here ,
Nov 05, 2019

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Photoshop 2020 does not respond at the initial launch after installation. The software freezes when the introduction window of new features appears.

 

I end the software by stoping it in Task Manager and it happens again when I start over. 

 

I tired both restart my computer and reinstall the software several times but not helping.

 

I am using the latest version of Windows 10. Please help me I need to use it ASAP. Thank you!

Adobe Community Professional
Correct answer by Ged Traynor | Adobe Community Professional

Hi

Try deleting the Photoshop preference file from this location

C:\Users\yourname\AppData\Roaming\Adobe\Adobe Photoshop 2020\Adobe Photoshop 2020 Settings

pref location.png

 

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Crash or freeze, Windows

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Cannot open Photoshop 2020

New Here ,
Nov 05, 2019

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Photoshop 2020 does not respond at the initial launch after installation. The software freezes when the introduction window of new features appears.

 

I end the software by stoping it in Task Manager and it happens again when I start over. 

 

I tired both restart my computer and reinstall the software several times but not helping.

 

I am using the latest version of Windows 10. Please help me I need to use it ASAP. Thank you!

Adobe Community Professional
Correct answer by Ged Traynor | Adobe Community Professional

Hi

Try deleting the Photoshop preference file from this location

C:\Users\yourname\AppData\Roaming\Adobe\Adobe Photoshop 2020\Adobe Photoshop 2020 Settings

pref location.png

 

Topics

Crash or freeze, Windows

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16.5K

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Adobe Community Professional ,
Nov 06, 2019

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Hi

Try deleting the Photoshop preference file from this location

C:\Users\yourname\AppData\Roaming\Adobe\Adobe Photoshop 2020\Adobe Photoshop 2020 Settings

pref location.png

 

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New Here ,
Nov 06, 2019

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It works! Thank you so much!

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Community Beginner ,
Dec 05, 2019

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That did not work for me.

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New Here ,
Feb 12, 2020

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Tampoco a mi me ah funsionado y eh llegado a la conclusion que windows 10 version 1909 es la causante de que no se ejecute photoshop, porque en la version 1903 de win 10 si se ejecuta sin problema photoshop.

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New Here ,
Dec 05, 2019

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Didn't work foer me 

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Community Beginner ,
Jan 12, 2020

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I need it to work. 
I have no time for these things

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New Here ,
Jan 27, 2020

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I'm having the same problem and need for work. Any advice? 

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New Here ,
Jan 28, 2020

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Try to follow this 2 minute video.

https://www.youtube.com/watch?v=fCZ0iHhy8ag

Adobe Photoshop 2020 Close Problem Fix,Photoshop 2020 Close Problem,Photoshop 2020 Close Problem,Photoshop 2020 Close Problem Fix,Photoshop 2020 Close,Photos...

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Community Beginner ,
Jun 15, 2020

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I'm having the same problem now. I can't get it to open AT ALL

 

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New Here ,
Feb 19, 2020

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Hi!

I have the same problems but I couldn't find  this way 

 C:\Users\yourname\AppData\Roaming\Adobe\Adobe Photoshop 2020\Adobe Photoshop 2020 Settings

Help me Please!!!!

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Adobe Community Professional ,
Feb 20, 2020

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What version of Windows do you have, if it's Windows 10 then you need to enable this option "Hidden Items"

2020-02-20 08_07_22-.png

For Windows 7 it will be

2020-02-20 08_08_40-Folder Options.png

 

 

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New Here ,
Jun 17, 2020

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SOLVED.

Re "Try deleting the Photoshop preference file from this location"

C:\Users\yourname\AppData\Roaming\Adobe\Adobe Photoshop 2020\Adobe Photoshop 2020 Settings

This together with show hidden files (above) worked - excellent thanks!

When Photoshop 2020 then opened, a message popped up somtheing to do with a graphic card issue which meant enhancements would now not work - which does not affect me.   

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Community Beginner ,
Nov 07, 2019

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Hi! I'm having the same issue and deleting that file doesn't help.

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Community Beginner ,
Nov 09, 2019

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So, I reinstalled the 2019 version and upgraded to the 2020 version without removing the previous one. 

Saw that tip on another topic and it worked for me. Hope that helps anyone else having the same issue. 😃

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New Here ,
Dec 19, 2019

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Where did you find the 2019 PS to download ~ have tried reinstalling 2020 and it wont open at all after the download 

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Adobe Community Professional ,
Dec 19, 2019

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Photoshop CC 2019 is v 20.0.8 and is available from the Creative Cloud app

2019-12-19 14_12_46-Creative Cloud Desktop.png

 

 

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Community Beginner ,
Jan 12, 2020

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I had the same issue and I used the process suggested (uninstall photoshop, reinstall the 2019 version, then update to the most recent version LEAVING the 2019 installation in place). Now all is working well with Photoshop 2020. Adobe, do you have a fix in place for this yet?? Good luck to all.

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New Here ,
May 04, 2020

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Hi, thanks so much! It works, CC2019. At least I can work now.  But I cannot find a way to upgrade to CC2020, please help me.  Thank you very much!

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New Here ,
Dec 06, 2019

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This is really helpful

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New Here ,
Dec 07, 2019

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I have the same issue, installed PS 2020 on Mac OSX, application hangs on launch and is completly frozen.

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New Here ,
Dec 14, 2019

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This did not work for me either.

After updating to Version 20.0.2, Photoshop will not start up from either the CC Desktop Controller or the Desktop shortcut.  The start-up screen frame comes up blank & the "wait" icon just spins & spins forever.

It will start up only  a.) when clicking on a file from Bridge 2020, or  b.) when clicking on a File Name in the Windows file menu.

 

 

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Community Beginner ,
Jan 11, 2020

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Doing better thn me then - I can't get it to get pas the Adobe screen no matter what I try. Does the launch, shows me the mermaid, then a white screen in which the Adobe logo displays for a second or so then goes white and spinning wheel of death.

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New Here ,
Jan 11, 2020

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HI did you find any solution yet? I'm having the same problem

 

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Community Beginner ,
Jan 12, 2020

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Not one you'd like. I've tried everything here so far and no result. Finally decided to uninstall everything Adobe, accepted the 'remove all preferences' abd started again. At that point I got a 190 error code from the Adobe Cloud interface which turns out to be my machine lacks sufficient resource.

I'm not sure, but it may be because that laptop was running Windows7 so perhaps support for that has stopped? I really don't know.

I'm not convinced but needed ot working on my work machine so went out and bought another laptop I5 6 core 8G RAM and an SSD. That worked.

Given I'm no longer time critical I'm gong to wipe the old laptop and do a total Windows re-install.

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Community Beginner ,
Jun 15, 2020

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Oh no, I hope it's not because of Windows 7. I'm still running on that too. I am sooo bummed now.

 

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New Here ,
Dec 18, 2019

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o meu  tambem nao esta abrindo apenas aparece a imagen na camada mas na tela não aparece  ja desinstalei mas nao vai 

 

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New Here ,
Apr 16, 2020

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oh por fin! Thank you so much!

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