Cannot Open Photoshop

Explorer ,
Dec 12, 2020

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I used PS the other day and today when I went to open it I got an error message that says a .dll file is missing. [see attachement]. Why would this have happened? How do I fix it so I use PS.

Thank You

 

Photoshop error message.jpg

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Cannot Open Photoshop

Explorer ,
Dec 12, 2020

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I used PS the other day and today when I went to open it I got an error message that says a .dll file is missing. [see attachement]. Why would this have happened? How do I fix it so I use PS.

Thank You

 

Photoshop error message.jpg

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Problem or error

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76

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Dec 12, 2020 0
Adobe Community Professional ,
Dec 12, 2020

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Hi try to update direct x of your windows may be it helps you....regards

Ali Sajjad

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Dec 12, 2020 0
Adobe Community Professional ,
Dec 12, 2020

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I believe that is due to the incompatible camera raw 13 being installed on your windows 7.

 

The solution seems to be installing camera raw 12.4 as described in this thread:

 

https://community.adobe.com/t5/photoshop/can-t-start-photoshop/td-p/11667211?page=1

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Dec 12, 2020 0
Explorer ,
Dec 13, 2020

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I took a look at the post you linked to. I cannot find the Adobe Updater 5 application [see screenshot]. I explored all those folders in the screenshot and did not find the Adbobe Updater 5 application. I did not show up under search either. Where  do find it?I  Adobe Updater.jpg

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Dec 13, 2020 0
Adobe Community Professional ,
Dec 13, 2020

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No all you need to do is go here and download the Camera Raw 12.4 installer and run it.

Then turn off Auto Update in the Creative Desktop Application.

 

https://helpx.adobe.com/camera-raw/kb/camera-raw-plug-in-installer.html

 

Look in the Start Menu>All Programs for Adobe Creative Cloud, which launches the Adobe Creative Cloud Desktop Application where you can turn off Auto Update.

 

 

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Dec 13, 2020 0
Explorer ,
Dec 13, 2020

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Sorry for being obtuse but I do not see where to turn off the Auto Update iside the desktop application. [see screenshot]

Alos, once the Auto Update IS turned off, how will I know when to do updates and which ones to do?

CC desktop.jpg

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Dec 13, 2020 0
Explorer ,
Dec 17, 2020

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Worked like a charm, thanks!

Still not clear how to turn off Auto Update. When I follow your directions above, do I click on the green settings gear icon [see screenshot] to bring up a pop-up which includes the toggle for: "Always keep Creative Cloud up to date" 

Does toggling this turn off auto update - or am I totally off base here?Turn off-auto update.jpg

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Dec 17, 2020 0
New Here ,
Dec 17, 2020

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This worked thank you.

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Dec 17, 2020 0