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Cannot open raw images .CR2 in photoshop

Explorer ,
Mar 29, 2019

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When I try to open raw images from Bridge by double clicking (Photoshop being the default app) I get this alert

Screenshot 2019-03-29 at 09.47.05.png

On the other hand, when I right click the image -- "Open in camera raw...", the image does open to adjust the raw settings, after which i press "open image" and then NOTHING HAPPENS.  Photoshop comes in the foreground but opens nothing, no alerts...nada.

I have read this thread

Can't open RAW files within Photoshop

and tried the settings suggested but still not working.

PS the said images are on a server which my colleague can open on her mac, therefore there is nothing wrong with these images.

Would appreciate any help you can offer.

Adobe Community Professional
Correct answer by JohanElzenga | Adobe Community Professional

The fact that the images are on a server is the problem. There is a bug in the latest version of Camera Raw. See: https://forums.adobe.com/thread/2595705

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Cannot open raw images .CR2 in photoshop

Explorer ,
Mar 29, 2019

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When I try to open raw images from Bridge by double clicking (Photoshop being the default app) I get this alert

Screenshot 2019-03-29 at 09.47.05.png

On the other hand, when I right click the image -- "Open in camera raw...", the image does open to adjust the raw settings, after which i press "open image" and then NOTHING HAPPENS.  Photoshop comes in the foreground but opens nothing, no alerts...nada.

I have read this thread

Can't open RAW files within Photoshop

and tried the settings suggested but still not working.

PS the said images are on a server which my colleague can open on her mac, therefore there is nothing wrong with these images.

Would appreciate any help you can offer.

Adobe Community Professional
Correct answer by JohanElzenga | Adobe Community Professional

The fact that the images are on a server is the problem. There is a bug in the latest version of Camera Raw. See: https://forums.adobe.com/thread/2595705

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Mar 29, 2019 0
Adobe Community Professional ,
Mar 29, 2019

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The fact that the images are on a server is the problem. There is a bug in the latest version of Camera Raw. See: https://forums.adobe.com/thread/2595705

-- Johan W. Elzenga, http://www.johanfoto.com

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Mar 29, 2019 2
Explorer ,
Mar 29, 2019

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You are a star!  Followed those steps and worked perfectly.

Many thanks

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Mar 29, 2019 0
Community Beginner ,
Oct 20, 2020

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This link seems to be unavailable. I am having the same problem. Please help.

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Oct 20, 2020 0
Adobe Community Professional ,
Oct 20, 2020

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Link works OK for me but I'll be surprised if the answer is the same since it involves rolling back to an earlier version of Camera Raw.

 

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Oct 20, 2020 0