Cannot Save PDF Due To Program Error

Participant ,
Aug 21, 2010

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Hi, guys,

I've been trying to save a pdf for a few hours now.  What happens is it says it can't save to a location due to a program error.

It will save jpg, png, psd, etcetera, but will not save a PDF at all.  I tried disabling the Preserve Photoshop Editing Capabilities, but that didn't work, either.  It was working fine a few hours ago when I saved a PDF and now it refuses.  I'm not entirely sure what I've done.

So I checked the error report and this is what it says:

2010:08:22 01:34:25 : ..\..\sources\UTextFace.cpp : 1276 : REQUIRE failed

I have no idea what that means.  Anyone?

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Participant ,
Aug 21, 2010

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I'm running CS4 on XP sp3.

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Participant ,
Sep 02, 2011

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Well, this is an entire year later, but I hate posts with no resolved answer.

The problem actually turned out to be a corrupted font I was using in the PDF. Somehow, the font was corrupted while I was working or I switched to a new font that was already corrupted: Either way, it was a bad font causing the save errors.

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Participant ,
Sep 02, 2011

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Well, this is an entire year later, but I hate posts with no resolved answer.

The problem actually turned out to be a corrupted font I was using in the PDF. Somehow, the font was corrupted while I was working or I switched to a new font that was already corrupted: Either way, it was a bad font causing the save errors.

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Participant ,
Sep 02, 2011

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I mean, it was a corrupt font I was using in the PSD that wouldn't let me export to PDF.

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Sep 02, 2011

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Well, that would explain why nobody else could reproduce the problem.

Of course, we'd love to get a sample of the document and font that caused the problem.

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Participant ,
Sep 02, 2011

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I believe I still have the PSD, it was for a school assignment. At least, I know I posted the original question for an assignment PSD that was giving me troubles and I only have one assignment PSD from that day, so I'm assuming it's the one.

As for the font... I couldn't say for certain now.

I want to say it was Zenda (free font) or an Adobe-something font I was using and ended up disabling, because I've had a few problems from the Adobe installed fonts. Still, I'm pretty set on Zenda being the culprit at the time, though.

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LEGEND ,
Oct 09, 2011

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PS is very sensitive to fonts. It's not just a corrupt font, but some that PS does not like, and probably because of the way they are written. Also, there are some, that work in some other programs, that will not display properly in PS. I have found variations of the Isabelle and Isabella fonts (different foundries), that just do not display in PS. Adobe Premiere's (video editing program's) Titler is even more sensitive to the fonts, than PS. So, even a font that is not corrupt, and works in some other programs, it just might not work (or display) in PS.

Over the years, we've gathered a few fonts that crash Titler. Those are the first ones that we ask a user, if they are installed. However, with so many foundries (and self-created), and fonts, the list can never be complete.

Good luck, and glad that you found the culprit.

Hunt

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New Here ,
Oct 07, 2011

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I had the exact same problem and this post solved it (thank you StoneChameleon!). I rendered the fonts and then the file could be saved. However this is definately not an optimal solution. If you want I can send the file/font for checking.

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Participant ,
Oct 07, 2011

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You're welcome, I'm glad I posted the solution.

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New Here ,
Jan 22, 2020

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This had happened to me several times before in the past and I thought it was because of the crazy amount of layers in the particular projects I was working on.  I would save a flat PSD copy in order to be able to create the PDF.  It never occurred to me it was because of sketchy fonts!!  Thanks for bring this to light!

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New Here ,
Mar 20, 2019

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This thread literally saved my ass today! It's crazy how something like this could cause such an issue. Rasterized all my text, problem solved! Thanks guys.

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New Here ,
Jul 17, 2020

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This fix is still working!  You ROCK StoneChameleon!  Thank you!

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New Here ,
Jan 05, 2021

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Sorry you never got your answer - but thank you for posting.. You have helped me and clearly so many others!! Appreciated!

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New Here ,
Jan 18, 2019

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same problem, same solution. Couldn't save as PDF or PSD. I rasterized my font layers (I had downloaded font from a sketchy site). Allowed me to save as PDF!

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New Here ,
Feb 13, 2020

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Fastest wil be just flatten the image then save it to PDF.

 

※Remember to unflatten the image afterwards if you still want to edit it in the future.

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New Here ,
Mar 18, 2020

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Just found the solution too. Basically, when you try to save as a Pdf, and it declines, Photoshop is smart enough to highlight for you the PROBLEMS causing this. So when you open up your LAYERS, you'll see that warning sign/ TRIANGLE or whatever you call it. Turns out photoshop is very reluctant to foreign fonts and stuff.

So all you have to do is RASTERIZE every single layer with that sign. It will work!!

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