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Cannot use any function in photoshop

New Here ,
Nov 15, 2020

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Hi I downloaded adobe photoshop 2021.

But after downloading photoshop, I haven't changed any settings, but I can't use any functions.

Like this, I cannot open any file and create anything.

 

l.jpg

When I click 'creating new' and open jpg file on my computer, this always pops up. It means 'The request could not be completed due to a program error.' I can't use anything.

I think it's not file problem. The files that I suppose to open are just jpg file. I entered the camera raw and changed it to all jpg allowed, but nothing opened even though I reinstalled it. Please help me solve this problem.

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Cannot use any function in photoshop

New Here ,
Nov 15, 2020

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Hi I downloaded adobe photoshop 2021.

But after downloading photoshop, I haven't changed any settings, but I can't use any functions.

Like this, I cannot open any file and create anything.

 

l.jpg

When I click 'creating new' and open jpg file on my computer, this always pops up. It means 'The request could not be completed due to a program error.' I can't use anything.

I think it's not file problem. The files that I suppose to open are just jpg file. I entered the camera raw and changed it to all jpg allowed, but nothing opened even though I reinstalled it. Please help me solve this problem.

TOPICS
Problem or error

Views

39

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Translate

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Nov 15, 2020 0
New Here ,
Nov 15, 2020

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I have that same problem too. There are a few people with the same issue . :s
Hopefully they will fix it asap! 

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Nov 15, 2020 0
Adobe Community Professional ,
Nov 15, 2020

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This is a known error in the new version. 

https://helpx.adobe.com/photoshop/kb/known-issues.html#ProgramErroropeningfiles

 

Adobe is working to solve the errors.

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Nov 15, 2020 0