Cannot use Rotate tool due to OpenGL problem (multiple GPUs and Cintiq Pro)

Report · Sep 20, 2018

Hello.

I'm currently using Adobe Photoshop CC 2018 and have been having this error when I tried using rotate tool.

This problem occurs after I've changed my tablet to Cintiq Pro 24.

My laptop is Alienware 15 r3 with GFX 1070 and my current monitor setup is:

My main monitor - connected to GFX 1070 with HDMI
Cintiq Pro 24 - connected to integrated card with USB-C (Thunderbolt 3) and it will only work with USB-C port. Connect it to other ports is not an option.

My system is a prebuilt laptop and it requires both GPUs to work, so I can't disabling or removing any of them.

Currently I've been using a temporary workaround, which is, to set my Cintiq Pro as my main display from Windows displays setting, then OpenGL will works just fine. But I'm still looking for the other way to fix it. Since this workaround causes other problems to my workflow on other applications instead (because it's not my real main display)

If you know or have any idea what I should try to fix this without having to select my Cintiq Pro as my main display, please help me out.

Here is the list of things I have tried:

Updated - reinstall drivers
Running diagnostics on the card/drivers/etc.
Set both Photoshop and sniffer.exe to use High-performance NVIDIA processor in 3D setting on NVIDIA Control Panel
I've checked the Performance preferences, the graphics card (A GTX 1070) is in use
Toggling on and off OpenCL, Drawing Mode, and Use Graphic Processor option

----------------------

Adobe Photoshop Version: 19.1.6 20180808.r.398 2018/08/08: 1185588 x64

Number of Launches: 395

Operating System: Windows 10 64-bit

Version: 10 or greater 10.0.17134.1

System architecture: Intel CPU Family:6, Model:14, Stepping:3 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading

Physical processor count: 4

Logical processor count: 8

Processor speed: 2592 MHz

Built-in memory: 32646 MB

Free memory: 25411 MB

Memory available to Photoshop: 29895 MB

Memory used by Photoshop: 85 %

Alias Layers: Disabled.

Modifier Palette: Enabled.

Highbeam: Enabled.

Image tile size: 1024K

Image cache levels: 4

Font Preview: Medium

TextComposer: Latin

Display: 1

Display Bounds: top=0, left=0, bottom=1200, right=1920

Display: 2

Display Bounds: top=0, left=1920, bottom=1440, right=4480

OpenGL Drawing: Enabled.

OpenGL Allow Old GPUs: Not Detected.

OpenGL Drawing Mode: Normal

OpenGL Allow Normal Mode: True.

OpenGL Allow Advanced Mode: True.

AIFCoreInitialized=1

AIFOGLInitialized=1

OGLContextCreated=1

NumGLGPUs=2

NumCLGPUs=2

NumNativeGPUs=0

glgpu[0].GLVersion="4.1"

glgpu[0].IsIntegratedGLGPU=0

glgpu[0].GLMemoryMB=8192

glgpu[0].GLName="NVIDIA GeForce GTX 1070"

glgpu[0].GLVendor="NVIDIA Corporation"

glgpu[0].GLVendorID=4318

glgpu[0].GLDriverVersion="24.21.14.1163"

glgpu[0].GLRectTextureSize=32768

glgpu[0].GLRenderer="GeForce GTX 1070/PCIe/SSE2"

glgpu[0].GLRendererID=7073

glgpu[0].HasGLNPOTSupport=1

glgpu[0].GLDriver="C:\WINDOWS\System32\DriverStore\FileRepository\nvdmi.inf_amd64_7680d6640bcaf546\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdmi.inf_amd64_7680d6640bcaf546\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdmi.inf_amd64_7680d6640bcaf546\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdmi.inf_amd64_7680d6640bcaf546\nvldumdx.dll"

glgpu[0].GLDriverDate="20180918000000.000000-000"

glgpu[0].CanCompileProgramGLSL=1

glgpu[0].GLFrameBufferOK=1

glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="4.60 NVIDIA"

glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[65536]

glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[4]

glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[192]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[32]

glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[32]

glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]

glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096]

glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[124]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1

glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1

glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1

glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1

glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1

clgpu[0].CLPlatformVersion="2.0 "

clgpu[0].CLDeviceVersion="2.0 "

clgpu[0].IsIntegratedCLGPU=1

clgpu[0].CLMemoryMB=13050

clgpu[0].CLName="Intel(R) HD Graphics 530"

clgpu[0].CLVendor="Intel(R) Corporation"

clgpu[0].CLVendorID=32902

clgpu[0].CLDriverVersion="20.19.15.4549"

clgpu[0].CLBandwidth=2.5096e+10

clgpu[0].CLCompute=167.344

glgpu[1].GLVersion="4.1"

glgpu[1].IsIntegratedGLGPU=0

glgpu[1].GLMemoryMB=1024

glgpu[1].GLName="Intel(R) HD Graphics 530"

glgpu[1].GLVendor="NVIDIA Corporation"

glgpu[1].GLVendorID=32902

glgpu[1].GLDriverVersion="20.19.15.4549"

glgpu[1].GLRectTextureSize=32768

glgpu[1].GLRenderer="GeForce GTX 1070/PCIe/SSE2"

glgpu[1].GLRendererID=6427

glgpu[1].HasGLNPOTSupport=1

glgpu[1].GLDriver="igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igd12umd64.dll"

glgpu[1].GLDriverDate="20161110000000.000000-000"

glgpu[1].CanCompileProgramGLSL=1

glgpu[1].GLFrameBufferOK=1

glgpu[1].glGetString[GL_SHADING_LANGUAGE_VERSION]="4.60 NVIDIA"

glgpu[1].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[65536]

glgpu[1].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[4]

glgpu[1].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[192]

glgpu[1].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[32]

glgpu[1].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[32]

glgpu[1].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]

glgpu[1].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]

glgpu[1].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096]

glgpu[1].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[124]

glgpu[1].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]

glgpu[1].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1

glgpu[1].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1

glgpu[1].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1

glgpu[1].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1

glgpu[1].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1

glgpu[1].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1

glgpu[1].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1

glgpu[1].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1

glgpu[1].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1

glgpu[1].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1

clgpu[1].CLPlatformVersion="1.2"

clgpu[1].CLDeviceVersion="1.2 CUDA"

clgpu[1].IsIntegratedCLGPU=0

clgpu[1].CLMemoryMB=8192

clgpu[1].CLName="GeForce GTX 1070"

clgpu[1].CLVendor="NVIDIA Corporation"

clgpu[1].CLVendorID=4318

clgpu[1].CLDriverVersion="411.63"

clgpu[1].CLBandwidth=1.93786e+11

clgpu[1].CLCompute=2441.41

GUIDBucket:

Application folder: C:\Program Files\Adobe\Adobe Photoshop CC 2018\

Temporary file path: C:\Users\Alienware\AppData\Local\Temp\

Photoshop scratch has async I/O enabled

Scratch volume(s):

D:\, 931.4G, 354.7G free

C:\, 225.2G, 82.5G free

Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\Plug-Ins\

Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2018\Plug-Ins\

Installed components:

A3DLIBS.dll A3DLIB Dynamic Link Library 9.2.0.112

ACE.dll ACE 2017/11/22-18:28:12 79.589342 79.589342

AdbePM.dll PatchMatch 2016/11/03:19:48:57 1.578146 1.578146

AdobeLinguistic.dll Adobe Linguisitc Library 10.0.0

AdobeOwl.dll Adobe Owl 5.2.11

AdobePDFL.dll PDFL 2017/10/31-06:12:59 79.250229 79.250229

AdobePIP.dll Adobe Product Improvement Program 7.4.1.109.46827

AdobeSVGAGM.dll AdobeSVGAGM 79.588619 79.588619

AdobeXMP.dll Adobe XMP Core 2017/07/13-01:06:39 79.160924 79.160924

AdobeXMPFiles.dll Adobe XMP Files 2017/07/13-01:06:39 79.160924 79.160924

AdobeXMPScript.dll Adobe XMP Script 2017/07/13-01:06:39 79.160924 79.160924

adobe_caps.dll Adobe CAPS 10,0,0,6

AGM.dll AGM 2017/11/22-18:28:12 79.589342 79.589342

ahclient.dll AdobeHelp Dynamic Link Library 3.0.0.6

AIDE.dll AIDE 2016/05/27-01:08:49 79.574279 79.574279

amtlib.dll AMTLib (64 Bit) 10.0.0.221 BuildVersion: 10.0; BuildDate: Tue Aug 1 2017 8:28:8) 1.000000

ARE.dll ARE 2017/11/22-18:28:12 79.589342 79.589342

AXE8SharedExpat.dll AXE8SharedExpat 2015/03/13-23:40:54 79.562390 79.562390

AXEDOMCore.dll AXEDOMCore 2015/03/13-23:40:54 79.562390 79.562390

Bib.dll BIB 2017/11/22-18:28:12 79.589342 79.589342

BIBUtils.dll BIBUtils 2017/11/22-18:28:12 79.589342 79.589342

boost_date_time.dll photoshopdva 11.1.0

boost_filesystem.dll photoshopdva 11.1.0

boost_signals.dll photoshopdva 11.1.0

boost_system.dll photoshopdva 11.1.0

boost_threads.dll photoshopdva 11.1.0

cg.dll NVIDIA Cg Runtime 3.0.00007

cgGL.dll NVIDIA Cg Runtime 3.0.00007

CITThreading.dll Adobe CITThreading 2.1.0.1 2.1.0.1

CoolType.dll CoolType 2017/11/22-18:28:12 79.589342 79.589342

CRClient.dll Adobe Crash Reporter Client DLL 1.6.3.0

dnssd.dll Bonjour 3,0,0,2

dvaaudiodevice.dll photoshopdva 11.1.0

dvacore.dll photoshopdva 11.1.0

dvacrashhandler.dll Adobe Audition CC 2017 10.0.0

dvamarshal.dll photoshopdva 11.1.0

dvamediatypes.dll photoshopdva 11.1.0

dvametadata.dll photoshopdva 11.1.0

dvametadataapi.dll photoshopdva 11.1.0

dvametadataui.dll photoshopdva 11.1.0

dvaplayer.dll photoshopdva 11.1.0

dvatransport.dll photoshopdva 11.1.0

dvaui.dll photoshopdva 11.1.0

dvaunittesting.dll photoshopdva 11.1.0

dynamiclink.dll photoshopdva 11.1.0

ExtendScript.dll ExtendScript 2017/08/31-12:13:14 81.1150526 81.1150526

icucnv40.dll International Components for Unicode 2014/10/31-16:52:45 Build gtlib_6.0.21339

icudt40.dll International Components for Unicode 2014/10/31-16:52:45 Build gtlib_6.0.21339

icuuc40.dll International Components for Unicode 2014/10/31-16:52:45 Build gtlib_6.0.21339

igestep30.dll IGES Reader 9.3.0.113

imslib.dll IMSLib DLL 10.0.0.22

JP2KLib.dll JP2KLib 2017/10/31-01:22:04 79.268591 79.268591

libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)

libiomp5md.dll Intel(R) OpenMP* Runtime Library 5.0

libmmd.dll Intel(R) C/C++/Fortran Compiler 17.0.0

LogSession.dll LogSession 7.4.1.109.46827

mediacoreif.dll photoshopdva 11.1.0

MPS.dll MPS 2017/10/31-01:22:04 79.588396 79.588396

pdfsettings.dll Adobe PDFSettings 1.04

Photoshop.dll Adobe Photoshop CC 2018 19.1.6

Plugin.dll Adobe Photoshop CC 2018 19.1.6

PlugPlugExternalObject.dll Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit) 8.5.0

PlugPlugOwl.dll Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit) 8.5.0.87

PSArt.dll Adobe Photoshop CC 2018 19.1.6

PSCloud.dll 1.0.0.1

PSViews.dll Adobe Photoshop CC 2018 19.1.6

SCCore.dll ScCore 2017/08/31-12:13:14 81.1150526 81.1150526

SVGRE.dll SVGRE 79.586793 79.586793

svml_dispmd.dll Intel(R) C/C++/Fortran Compiler 17.0.0

tbb.dll Intel(R) Threading Building Blocks for Windows 2017, 0, 2017, 0118

tbbmalloc.dll Intel(R) Threading Building Blocks for Windows 2017, 0, 2017, 0118

TfFontMgr.dll FontMgr 9.3.0.113

TfKernel.dll Kernel 9.3.0.113

TFKGEOM.dll Kernel Geom 9.3.0.113

TFUGEOM.dll Adobe, UGeom© 9.3.0.113

updaternotifications.dll Adobe Updater Notifications Library 10.0.0.1 (BuildVersion: 1.0; BuildDate: BUILDDATETIME) 10.0.0.1

VulcanControl.dll Vulcan Application Control Library 5.3.0.16

VulcanMessage5.dll Vulcan Message Library 5.3.0.16

WinRTSupport.dll Adobe Photoshop Windows RT Support 19.0.0.0

WRServices.dll WRServices Thu June 21 2017 12:26:24 Build 0.22473 0.22473

wu3d.dll U3D Writer 9.3.0.113

Required plug-ins:

3D Studio 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “U3D.8bi”

Accented Edges 19.1.6 - from the file “Filter Gallery.8bf”

Adaptive Wide Angle 19.1.6 - from the file “Adaptive Wide Angle.8bf”

Angled Strokes 19.1.6 - from the file “Filter Gallery.8bf”

Average 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “Average.8bf”

Bas Relief 19.1.6 - from the file “Filter Gallery.8bf”

BMP 19.1.6 - from the file “Standard MultiPlugin.8bf”

Camera Raw 10.5 - from the file “Camera Raw.8bi”

Camera Raw Filter 10.5 - from the file “Camera Raw.8bi”

Chalk && Charcoal 19.1.6 - from the file “Filter Gallery.8bf”

Charcoal 19.1.6 - from the file “Filter Gallery.8bf”

Chrome 19.1.6 - from the file “Filter Gallery.8bf”

Cineon 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “Cineon.8bi”

Clouds 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “Clouds.8bf”

Collada 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “U3D.8bi”

Color Halftone 19.1.6 - from the file “Standard MultiPlugin.8bf”

Colored Pencil 19.1.6 - from the file “Filter Gallery.8bf”

CompuServe GIF 19.1.6 - from the file “Standard MultiPlugin.8bf”

Conté Crayon 19.1.6 - from the file “Filter Gallery.8bf”

Craquelure 19.1.6 - from the file “Filter Gallery.8bf”

Crop and Straighten Photos 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “CropPhotosAuto.8li”

Crop and Straighten Photos Filter 19.1.6 - from the file “Standard MultiPlugin.8bf”

Crosshatch 19.1.6 - from the file “Filter Gallery.8bf”

Crystallize 19.1.6 - from the file “Standard MultiPlugin.8bf”

Cutout 19.1.6 - from the file “Filter Gallery.8bf”

Dark Strokes 19.1.6 - from the file “Filter Gallery.8bf”

De-Interlace 19.1.6 - from the file “Standard MultiPlugin.8bf”

Dicom 19.1.6 - from the file “Dicom.8bi”

Difference Clouds 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “Clouds.8bf”

Diffuse Glow 19.1.6 - from the file “Filter Gallery.8bf”

Displace 19.1.6 - from the file “Standard MultiPlugin.8bf”

Dry Brush 19.1.6 - from the file “Filter Gallery.8bf”

Eazel Acquire 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “EazelAcquire.8ba”

Entropy 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “statistics.8ba”

Export Color Lookup Tables 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “Export3DLUT.8be”

Extrude 19.1.6 - from the file “Standard MultiPlugin.8bf”

FastCore Routines 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “FastCore.8bx”

Fibers 19.1.6 - from the file “Standard MultiPlugin.8bf”

Film Grain 19.1.6 - from the file “Filter Gallery.8bf”

Filter Gallery 19.1.6 - from the file “Filter Gallery.8bf”

Flash 3D 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “U3D.8bi”

Fresco 19.1.6 - from the file “Filter Gallery.8bf”

Glass 19.1.6 - from the file “Filter Gallery.8bf”

Glowing Edges 19.1.6 - from the file “Filter Gallery.8bf”

Google Earth 4 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “U3D.8bi”

Grain 19.1.6 - from the file “Filter Gallery.8bf”

Graphic Pen 19.1.6 - from the file “Filter Gallery.8bf”

Halftone Pattern 19.1.6 - from the file “Filter Gallery.8bf”

Halide Bottlenecks 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “HalideBottlenecks.8bx”

HDRMergeUI 19.1.6 - from the file “HDRMergeUI.8bf”

HSB/HSL 19.1.6 - from the file “Standard MultiPlugin.8bf”

IFF Format 19.1.6 - from the file “Standard MultiPlugin.8bf”

IGES 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “U3D.8bi”

Ink Outlines 19.1.6 - from the file “Filter Gallery.8bf”

JPEG 2000 19.1.6 - from the file “JPEG2000.8bi”

Kurtosis 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “statistics.8ba”

Lens Blur 19.1.6 - from the file “Lens Blur.8bf”

Lens Correction 19.1.6 - from the file “Lens Correction.8bf”

Lens Flare 19.1.6 - from the file “Standard MultiPlugin.8bf”

Liquify 19.1.6 - from the file “Liquify.8bf”

Matlab Operation 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “ChannelPort.8bf”

Maximum 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “statistics.8ba”

Mean 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “statistics.8ba”

Measurement Core 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “MeasurementCore.8me”

Median 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “statistics.8ba”

Mezzotint 19.1.6 - from the file “Standard MultiPlugin.8bf”

Minimum 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “statistics.8ba”

MMXCore Routines 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “MMXCore.8bx”

Mosaic Tiles 19.1.6 - from the file “Filter Gallery.8bf”

Multiprocessor Support 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “MultiProcessor Support.8bx”

Neon Glow 19.1.6 - from the file “Filter Gallery.8bf”

Note Paper 19.1.6 - from the file “Filter Gallery.8bf”

NTSC Colors 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “NTSC Colors.8bf”

Ocean Ripple 19.1.6 - from the file “Filter Gallery.8bf”

OpenEXR 19.1.6 - from the file “Standard MultiPlugin.8bf”

Paint Daubs 19.1.6 - from the file “Filter Gallery.8bf”

Palette Knife 19.1.6 - from the file “Filter Gallery.8bf”

Patchwork 19.1.6 - from the file “Filter Gallery.8bf”

Paths to Illustrator 19.1.6 - from the file “Standard MultiPlugin.8bf”

PCX 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “PCX.8bi”

Photocopy 19.1.6 - from the file “Filter Gallery.8bf”

Photoshop 3D Engine 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “Photoshop3DEngine.8bi”

Photoshop Touch 19.0 - from the file “PSDX.8bi”

Picture Package Filter 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “ChannelPort.8bf”

Pinch 19.1.6 - from the file “Standard MultiPlugin.8bf”

Pixar 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “Pixar.8bi”

Plaster 19.1.6 - from the file “Filter Gallery.8bf”

Plastic Wrap 19.1.6 - from the file “Filter Gallery.8bf”

PLY 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “U3D.8bi”

Pointillize 19.1.6 - from the file “Standard MultiPlugin.8bf”

Polar Coordinates 19.1.6 - from the file “Standard MultiPlugin.8bf”

Portable Bit Map 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “PBM.8bi”

Poster Edges 19.1.6 - from the file “Filter Gallery.8bf”

PRC 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “U3D.8bi”

Radial Blur 19.1.6 - from the file “Standard MultiPlugin.8bf”

Radiance 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “Radiance.8bi”

Range 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “statistics.8ba”

Render Color Lookup Grid 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “Export3DLUT.8be”

Reticulation 19.1.6 - from the file “Filter Gallery.8bf”

Ripple 19.1.6 - from the file “Standard MultiPlugin.8bf”

Rough Pastels 19.1.6 - from the file “Filter Gallery.8bf”

Save for Web 19.1.6 - from the file “Save for Web.8be”

ScriptingSupport 19.1.6 - from the file “ScriptingSupport.8li”

Shake Reduction 19.1.6 - from the file “Shake Reduction.8bf”

Shear 19.1.6 - from the file “Standard MultiPlugin.8bf”

Skewness 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “statistics.8ba”

Smart Blur 19.1.6 - from the file “Standard MultiPlugin.8bf”

Smudge Stick 19.1.6 - from the file “Filter Gallery.8bf”

Solarize 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “Solarize.8bf”

Spaces 19.1.6 - from the file “Spaces.8li”

Spatter 19.1.6 - from the file “Filter Gallery.8bf”

Spherize 19.1.6 - from the file “Standard MultiPlugin.8bf”

Sponge 19.1.6 - from the file “Filter Gallery.8bf”

Sprayed Strokes 19.1.6 - from the file “Filter Gallery.8bf”

Stained Glass 19.1.6 - from the file “Filter Gallery.8bf”

Stamp 19.1.6 - from the file “Filter Gallery.8bf”

Standard Deviation 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “statistics.8ba”

STL 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “U3D.8bi”

Sumi-e 19.1.6 - from the file “Filter Gallery.8bf”

Summation 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “statistics.8ba”

Targa 19.1.6 - from the file “Standard MultiPlugin.8bf”

Texturizer 19.1.6 - from the file “Filter Gallery.8bf”

Tiles 19.1.6 - from the file “Standard MultiPlugin.8bf”

Torn Edges 19.1.6 - from the file “Filter Gallery.8bf”

Twirl 19.1.6 - from the file “Standard MultiPlugin.8bf”

U3D 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “U3D.8bi”

Underpainting 19.1.6 - from the file “Filter Gallery.8bf”

Vanishing Point 19.1.6 - from the file “VanishingPoint.8bf”

Variance 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “statistics.8ba”

Virtual Reality Modeling Language | VRML 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “U3D.8bi”

Water Paper 19.1.6 - from the file “Filter Gallery.8bf”

Watercolor 19.1.6 - from the file “Filter Gallery.8bf”

Wave 19.1.6 - from the file “Standard MultiPlugin.8bf”

Wavefront|OBJ 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “U3D.8bi”

WIA Support 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “WIASupport.8li”

Wind 19.1.6 - from the file “Standard MultiPlugin.8bf”

Wireless Bitmap 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “WBMP.8bi”

ZigZag 19.1.6 - from the file “Standard MultiPlugin.8bf”

Optional and third party plug-ins:

Lazy Nezumi Pro 18.07.05.1415 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2018\Plug-Ins\MouseHookPro64.8li”

Duplicate and Disabled plug-ins: NONE

Plug-ins that failed to load: NONE

Extensions:

GuideGuide 4.7.1 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\GuideGuide\index.html”

com.adobe.inapp.purchase 1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_2_15_144\purchaseStock.html”

com.adobe.Butler.backend 2.0.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\CEP\extensions\com.adobe.Butler.backend\index.html”

Libraries 1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_2_15_144\index.html”

New Document 2.2.1 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.fnft-2.2.1\fnft.html?v=2.2.1.30”

com.adobe.inapp.typekit.purchase 1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_2_15_144\purchaseTypekit.html”

Start 2.2.1 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.start-2.2.1\index.html?v=2.2.1.67”

Adobe Color Themes 6.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html”

Export As 3.1.2 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\CEP\extensions\com.adobe.photoshop.crema\PSPanel\dialog.html”

BrushBox 2.3.1 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.derrickbarth.brushbox\csxs\data_1.html”

Installed TWAIN devices: NONE

Report · Sep 20, 2018

Hi Slvr,

We're sorry to hear about the rotate view tool not working, could you please try the steps mentioned below and let us know if it helps?

Change your Advanced Settings for Drawing Mode to Basic.

Setting the Drawing Mode to Basic uses the least amount of VRAM and enables basic graphics processor features:

a. Choose Edit > Preferences > Performance (Windows) or Photoshop > Preferences > Performance (Mac OS).

b. In the Performance panel, click Advanced Settings.

c. Choose Drawing Mode > Basic.

d. Quit and relaunch Photoshop.

If this solution resolves the problem, switch the Drawing Mode to Normal. Relaunch Photoshop, and see if the issue recurs. If the issue recurs, return to Basic mode.

Regards,
Sahil

Report · Sep 20, 2018

Hello and thank you for your suggestion, Sahil. I tried change drawing mode to basic but the problem still occurs.

I've tried toggling between those three options before but it didn't work.

Report · Sep 20, 2018

I see two graphics cards; One is an Intel and the other an Nvidia. Could you try disabling the Intel GPU from the device manager then relaunch Photoshop with Open GL/CL checked and then let us know how it goes?

To disable a graphics card, use the Device Manager on Windows. In the Device Manager, right-click the card's name and choose Disable.

Report · Sep 20, 2018

As I have mentioned in the post, My Cintiq is connected to the system with the Intel GPU and I can't plug it into other ports.

My laptop is Alienware 15 r3 with GFX 1070 and my current monitor setup is:
My main monitor - connected to GFX 1070 with HDMI
Cintiq Pro 24 - connected to integrated card with USB-C (Thunderbolt 3) and it will only work with USB-C port. Connect it to other ports is not an option.
My system is a prebuilt laptop and it requires both GPUs to work, so I can't disabling or removing any of them.

But I've tried disabled it as you suggested. The Cintiq stopped working so it's a no go

Report · Sep 20, 2018

See if you can use the Nvidia Control Pael to set Photoshop ands Sniffer to prefer to use the Nvidia GPU. If you can I think Sniffer and Photoshop will not see that you Also have Intel HD graphics.

JJMack

Report · Sep 20, 2018

I've tried set both of them to use my NVIDIA card as a preferred GPU before but the problem still occurred

I also have tried right click on Photoshop and use this command but OpenGL still doesn't work.

Report · Sep 20, 2018

Have you tried resetting the preferences of Photoshop back to default?

Preferences Reset Photoshop - https://helpx.adobe.com/photoshop/using/preferences.html

Report · Sep 20, 2018

Yes, I've tried reset the preferences but it's also not working

Report · Mar 15, 2020

Okay, so I have the same issue with the following configuration : Windows 7, Cintiq 16, Nvidia GTX 970, Photoshop 21.1 and all where up to date. It take a day to figure out what was happening. In fact, I have a Samsung main screen which main connection is HDMI and the Cintiq is also in HDMI to plug both I was force to plug my main screen on Nvidia port and my Cintiq on motherboard port has Nvidia only got one HDMI port. The consequences of this was that most of my programme where using Nvidia GPU, but my Cintiq was on my Intel GPU. For most cases this doesn't make any trouble, but has Photoshop got trouble with dual GPU this lead to OpenGL bug and I was not able to switch my Intel GPU off has it was use by my Cintiq. To solve this issue I have by two DisplayPort adapters put it all on my Nvidia and switch Intel GPU off... I expect that this may help someone else.

Report · Mar 15, 2020

Yes. Multiple monitors are not an issue, I use three here, provided they are plugged into a single GPU. It is multiple GPUs with conflicting drivers that causes issues.

Dave

Report · Apr 07, 2021

I was having this problem and I just fiz it change the position of the cables.. both monitors were connect by HDMI on the GPU. But what u need to know is that one HDMI connection (the bottom one on my case) use the Intel grafic and the other HDMI connection (the top one) use the NVIDIA grafic..

So you just need to be sure that your tablet is conected to the right HDMI connection (the one that use NVIDIA grafic)..

Report · Apr 30, 2023

OMG Isadora, your comment solved the problem for me! Thank you so much!

Report · Nov 27, 2022

Worked for me like a charm, it is now working for me on advanced as well!!

Adobe Community

Cannot use Rotate tool due to OpenGL problem (multiple GPUs and Cintiq Pro)

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