Cannot use Rotate tool due to OpenGL problem (multiple GPUs and Cintiq Pro)

Community Beginner ,
Sep 20, 2018 Sep 20, 2018

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Hello.

I'm currently using Adobe Photoshop CC 2018 and have been having this error when I tried using rotate tool.

This problem occurs after I've changed my tablet to Cintiq Pro 24.

My laptop is Alienware 15 r3 with GFX 1070 and my current monitor setup is:

  • My main monitor - connected to GFX 1070 with HDMI
  • Cintiq Pro 24 - connected to integrated card with USB-C (Thunderbolt 3) and it will only work with USB-C port. Connect it to other ports is not an option.

My system is a prebuilt laptop and it requires both GPUs to work, so I can't disabling or removing any of them.

Currently I've been using a temporary workaround, which is, to set my Cintiq Pro as my main display from Windows displays setting, then OpenGL will works just fine. But I'm still looking for the other way to fix it. Since this workaround causes other problems to my workflow on other applications instead (because it's not my real main display)

If you know or have any idea what I should try to fix this without having to select my Cintiq Pro as my main display, please help me out.

Here is the list of things I have tried:

  • Updated - reinstall drivers
  • Running diagnostics on the card/drivers/etc.
  • Set both Photoshop and sniffer.exe to use High-performance NVIDIA processor in 3D setting on NVIDIA Control Panel
  • I've checked the Performance preferences, the graphics card (A GTX 1070) is in use
  • Toggling on and off OpenCL, Drawing Mode, and Use Graphic Processor option

----------------------

Adobe Photoshop Version: 19.1.6 20180808.r.398 2018/08/08: 1185588  x64

Number of Launches: 395

Operating System: Windows 10 64-bit

Version: 10 or greater 10.0.17134.1

System architecture: Intel CPU Family:6, Model:14, Stepping:3 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading

Physical processor count: 4

Logical processor count: 8

Processor speed: 2592 MHz

Built-in memory: 32646 MB

Free memory: 25411 MB

Memory available to Photoshop: 29895 MB

Memory used by Photoshop: 85 %

Alias Layers: Disabled.

Modifier Palette: Enabled.

Highbeam: Enabled.

Image tile size: 1024K

Image cache levels: 4

Font Preview: Medium

TextComposer: Latin

Display: 1

Display Bounds: top=0, left=0, bottom=1200, right=1920

Display: 2

Display Bounds: top=0, left=1920, bottom=1440, right=4480

OpenGL Drawing: Enabled.

OpenGL Allow Old GPUs: Not Detected.

OpenGL Drawing Mode: Normal

OpenGL Allow Normal Mode: True.

OpenGL Allow Advanced Mode: True.

AIFCoreInitialized=1

AIFOGLInitialized=1

OGLContextCreated=1

NumGLGPUs=2

NumCLGPUs=2

NumNativeGPUs=0

glgpu[0].GLVersion="4.1"

glgpu[0].IsIntegratedGLGPU=0

glgpu[0].GLMemoryMB=8192

glgpu[0].GLName="NVIDIA GeForce GTX 1070"

glgpu[0].GLVendor="NVIDIA Corporation"

glgpu[0].GLVendorID=4318

glgpu[0].GLDriverVersion="24.21.14.1163"

glgpu[0].GLRectTextureSize=32768

glgpu[0].GLRenderer="GeForce GTX 1070/PCIe/SSE2"

glgpu[0].GLRendererID=7073

glgpu[0].HasGLNPOTSupport=1

glgpu[0].GLDriver="C:\WINDOWS\System32\DriverStore\FileRepository\nvdmi.inf_amd64_7680d6640bcaf546\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdmi.inf_amd64_7680d6640bcaf546\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdmi.inf_amd64_7680d6640bcaf546\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdmi.inf_amd64_7680d6640bcaf546\nvldumdx.dll"

glgpu[0].GLDriverDate="20180918000000.000000-000"

glgpu[0].CanCompileProgramGLSL=1

glgpu[0].GLFrameBufferOK=1

glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="4.60 NVIDIA"

glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[65536]

glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[4]

glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[192]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[32]

glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[32]

glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]

glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096]

glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[124]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1

glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1

glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1

glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1

glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1

clgpu[0].CLPlatformVersion="2.0 "

clgpu[0].CLDeviceVersion="2.0 "

clgpu[0].IsIntegratedCLGPU=1

clgpu[0].CLMemoryMB=13050

clgpu[0].CLName="Intel(R) HD Graphics 530"

clgpu[0].CLVendor="Intel(R) Corporation"

clgpu[0].CLVendorID=32902

clgpu[0].CLDriverVersion="20.19.15.4549"

clgpu[0].CLBandwidth=2.5096e+10

clgpu[0].CLCompute=167.344

glgpu[1].GLVersion="4.1"

glgpu[1].IsIntegratedGLGPU=0

glgpu[1].GLMemoryMB=1024

glgpu[1].GLName="Intel(R) HD Graphics 530"

glgpu[1].GLVendor="NVIDIA Corporation"

glgpu[1].GLVendorID=32902

glgpu[1].GLDriverVersion="20.19.15.4549"

glgpu[1].GLRectTextureSize=32768

glgpu[1].GLRenderer="GeForce GTX 1070/PCIe/SSE2"

glgpu[1].GLRendererID=6427

glgpu[1].HasGLNPOTSupport=1

glgpu[1].GLDriver="igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igd12umd64.dll"

glgpu[1].GLDriverDate="20161110000000.000000-000"

glgpu[1].CanCompileProgramGLSL=1

glgpu[1].GLFrameBufferOK=1

glgpu[1].glGetString[GL_SHADING_LANGUAGE_VERSION]="4.60 NVIDIA"

glgpu[1].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[65536]

glgpu[1].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[4]

glgpu[1].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[192]

glgpu[1].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[32]

glgpu[1].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[32]

glgpu[1].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]

glgpu[1].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]

glgpu[1].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096]

glgpu[1].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[124]

glgpu[1].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]

glgpu[1].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1

glgpu[1].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1

glgpu[1].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1

glgpu[1].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1

glgpu[1].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1

glgpu[1].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1

glgpu[1].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1

glgpu[1].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1

glgpu[1].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1

glgpu[1].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1

clgpu[1].CLPlatformVersion="1.2"

clgpu[1].CLDeviceVersion="1.2 CUDA"

clgpu[1].IsIntegratedCLGPU=0

clgpu[1].CLMemoryMB=8192

clgpu[1].CLName="GeForce GTX 1070"

clgpu[1].CLVendor="NVIDIA Corporation"

clgpu[1].CLVendorID=4318

clgpu[1].CLDriverVersion="411.63"

clgpu[1].CLBandwidth=1.93786e+11

clgpu[1].CLCompute=2441.41

GUIDBucket:

Application folder: C:\Program Files\Adobe\Adobe Photoshop CC 2018\

Temporary file path: C:\Users\Alienware\AppData\Local\Temp\

Photoshop scratch has async I/O enabled

Scratch volume(s):

  D:\, 931.4G, 354.7G free

  C:\, 225.2G, 82.5G free

Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\Plug-Ins\

Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2018\Plug-Ins\

Installed components:

   A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112  

   ACE.dll   ACE 2017/11/22-18:28:12   79.589342   79.589342

   AdbePM.dll   PatchMatch 2016/11/03:19:48:57   1.578146   1.578146

   AdobeLinguistic.dll   Adobe Linguisitc Library   10.0.0  

   AdobeOwl.dll   Adobe Owl   5.2.11  

   AdobePDFL.dll   PDFL 2017/10/31-06:12:59   79.250229   79.250229

   AdobePIP.dll   Adobe Product Improvement Program   7.4.1.109.46827  

   AdobeSVGAGM.dll   AdobeSVGAGM   79.588619   79.588619

   AdobeXMP.dll   Adobe XMP Core 2017/07/13-01:06:39   79.160924   79.160924

   AdobeXMPFiles.dll   Adobe XMP Files 2017/07/13-01:06:39   79.160924   79.160924

   AdobeXMPScript.dll   Adobe XMP Script 2017/07/13-01:06:39   79.160924   79.160924

   adobe_caps.dll   Adobe CAPS   10,0,0,6  

   AGM.dll   AGM 2017/11/22-18:28:12   79.589342   79.589342

   ahclient.dll    AdobeHelp Dynamic Link Library   3.0.0.6  

   AIDE.dll   AIDE 2016/05/27-01:08:49   79.574279   79.574279

   amtlib.dll   AMTLib (64 Bit)   10.0.0.221 BuildVersion: 10.0; BuildDate: Tue Aug 1 2017 8:28:8)   1.000000

   ARE.dll   ARE 2017/11/22-18:28:12   79.589342   79.589342

   AXE8SharedExpat.dll   AXE8SharedExpat 2015/03/13-23:40:54   79.562390   79.562390

   AXEDOMCore.dll   AXEDOMCore 2015/03/13-23:40:54   79.562390   79.562390

   Bib.dll   BIB 2017/11/22-18:28:12   79.589342   79.589342

   BIBUtils.dll   BIBUtils 2017/11/22-18:28:12   79.589342   79.589342

   boost_date_time.dll   photoshopdva   11.1.0  

   boost_filesystem.dll   photoshopdva   11.1.0  

   boost_signals.dll   photoshopdva   11.1.0  

   boost_system.dll   photoshopdva   11.1.0  

   boost_threads.dll   photoshopdva   11.1.0  

   cg.dll   NVIDIA Cg Runtime   3.0.00007  

   cgGL.dll   NVIDIA Cg Runtime   3.0.00007  

   CITThreading.dll   Adobe CITThreading   2.1.0.1   2.1.0.1

   CoolType.dll   CoolType 2017/11/22-18:28:12   79.589342   79.589342

   CRClient.dll   Adobe Crash Reporter Client DLL   1.6.3.0  

   dnssd.dll   Bonjour   3,0,0,2  

   dvaaudiodevice.dll   photoshopdva   11.1.0  

   dvacore.dll   photoshopdva   11.1.0  

   dvacrashhandler.dll   Adobe Audition CC 2017   10.0.0  

   dvamarshal.dll   photoshopdva   11.1.0  

   dvamediatypes.dll   photoshopdva   11.1.0  

   dvametadata.dll   photoshopdva   11.1.0  

   dvametadataapi.dll   photoshopdva   11.1.0  

   dvametadataui.dll   photoshopdva   11.1.0  

   dvaplayer.dll   photoshopdva   11.1.0  

   dvatransport.dll   photoshopdva   11.1.0  

   dvaui.dll   photoshopdva   11.1.0  

   dvaunittesting.dll   photoshopdva   11.1.0  

   dynamiclink.dll   photoshopdva   11.1.0  

   ExtendScript.dll   ExtendScript 2017/08/31-12:13:14   81.1150526   81.1150526

   icucnv40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339  

   icudt40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339  

   icuuc40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339  

   igestep30.dll   IGES Reader   9.3.0.113  

   imslib.dll   IMSLib DLL   10.0.0.22  

   JP2KLib.dll   JP2KLib 2017/10/31-01:22:04   79.268591   79.268591

   libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  

   libiomp5md.dll   Intel(R) OpenMP* Runtime Library   5.0  

   libmmd.dll   Intel(R) C/C++/Fortran Compiler   17.0.0  

   LogSession.dll   LogSession   7.4.1.109.46827  

   mediacoreif.dll   photoshopdva   11.1.0  

   MPS.dll   MPS 2017/10/31-01:22:04   79.588396   79.588396

   pdfsettings.dll   Adobe PDFSettings   1.04  

   Photoshop.dll   Adobe Photoshop CC 2018   19.1.6  

   Plugin.dll   Adobe Photoshop CC 2018   19.1.6  

   PlugPlugExternalObject.dll   Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit)   8.5.0  

   PlugPlugOwl.dll   Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit)   8.5.0.87  

   PSArt.dll   Adobe Photoshop CC 2018   19.1.6  

   PSCloud.dll                                                   1.0.0.1  

   PSViews.dll   Adobe Photoshop CC 2018   19.1.6  

   SCCore.dll   ScCore 2017/08/31-12:13:14   81.1150526   81.1150526

   SVGRE.dll   SVGRE   79.586793   79.586793

   svml_dispmd.dll   Intel(R) C/C++/Fortran Compiler   17.0.0  

   tbb.dll   Intel(R) Threading Building Blocks for Windows   2017, 0, 2017, 0118  

   tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   2017, 0, 2017, 0118  

   TfFontMgr.dll   FontMgr   9.3.0.113  

   TfKernel.dll   Kernel   9.3.0.113  

   TFKGEOM.dll   Kernel Geom   9.3.0.113  

   TFUGEOM.dll   Adobe, UGeom©   9.3.0.113  

   updaternotifications.dll   Adobe Updater Notifications Library   10.0.0.1 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   10.0.0.1

   VulcanControl.dll   Vulcan Application Control Library   5.3.0.16  

   VulcanMessage5.dll   Vulcan Message Library   5.3.0.16  

   WinRTSupport.dll   Adobe Photoshop Windows RT Support   19.0.0.0  

   WRServices.dll   WRServices Thu June 21 2017 12:26:24   Build 0.22473   0.22473

   wu3d.dll   U3D Writer   9.3.0.113  

Required plug-ins:

   3D Studio 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “U3D.8bi”

   Accented Edges 19.1.6 - from the file “Filter Gallery.8bf”

   Adaptive Wide Angle 19.1.6 - from the file “Adaptive Wide Angle.8bf”

   Angled Strokes 19.1.6 - from the file “Filter Gallery.8bf”

   Average 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “Average.8bf”

   Bas Relief 19.1.6 - from the file “Filter Gallery.8bf”

   BMP 19.1.6 - from the file “Standard MultiPlugin.8bf”

   Camera Raw 10.5 - from the file “Camera Raw.8bi”

   Camera Raw Filter 10.5 - from the file “Camera Raw.8bi”

   Chalk && Charcoal 19.1.6 - from the file “Filter Gallery.8bf”

   Charcoal 19.1.6 - from the file “Filter Gallery.8bf”

   Chrome 19.1.6 - from the file “Filter Gallery.8bf”

   Cineon 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “Cineon.8bi”

   Clouds 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “Clouds.8bf”

   Collada 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “U3D.8bi”

   Color Halftone 19.1.6 - from the file “Standard MultiPlugin.8bf”

   Colored Pencil 19.1.6 - from the file “Filter Gallery.8bf”

   CompuServe GIF 19.1.6 - from the file “Standard MultiPlugin.8bf”

   Conté Crayon 19.1.6 - from the file “Filter Gallery.8bf”

   Craquelure 19.1.6 - from the file “Filter Gallery.8bf”

   Crop and Straighten Photos 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “CropPhotosAuto.8li”

   Crop and Straighten Photos Filter 19.1.6 - from the file “Standard MultiPlugin.8bf”

   Crosshatch 19.1.6 - from the file “Filter Gallery.8bf”

   Crystallize 19.1.6 - from the file “Standard MultiPlugin.8bf”

   Cutout 19.1.6 - from the file “Filter Gallery.8bf”

   Dark Strokes 19.1.6 - from the file “Filter Gallery.8bf”

   De-Interlace 19.1.6 - from the file “Standard MultiPlugin.8bf”

   Dicom 19.1.6 - from the file “Dicom.8bi”

   Difference Clouds 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “Clouds.8bf”

   Diffuse Glow 19.1.6 - from the file “Filter Gallery.8bf”

   Displace 19.1.6 - from the file “Standard MultiPlugin.8bf”

   Dry Brush 19.1.6 - from the file “Filter Gallery.8bf”

   Eazel Acquire 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “EazelAcquire.8ba”

   Entropy 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “statistics.8ba”

   Export Color Lookup Tables 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “Export3DLUT.8be”

   Extrude 19.1.6 - from the file “Standard MultiPlugin.8bf”

   FastCore Routines 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “FastCore.8bx”

   Fibers 19.1.6 - from the file “Standard MultiPlugin.8bf”

   Film Grain 19.1.6 - from the file “Filter Gallery.8bf”

   Filter Gallery 19.1.6 - from the file “Filter Gallery.8bf”

   Flash 3D 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “U3D.8bi”

   Fresco 19.1.6 - from the file “Filter Gallery.8bf”

   Glass 19.1.6 - from the file “Filter Gallery.8bf”

   Glowing Edges 19.1.6 - from the file “Filter Gallery.8bf”

   Google Earth 4 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “U3D.8bi”

   Grain 19.1.6 - from the file “Filter Gallery.8bf”

   Graphic Pen 19.1.6 - from the file “Filter Gallery.8bf”

   Halftone Pattern 19.1.6 - from the file “Filter Gallery.8bf”

   Halide Bottlenecks 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “HalideBottlenecks.8bx”

   HDRMergeUI 19.1.6 - from the file “HDRMergeUI.8bf”

   HSB/HSL 19.1.6 - from the file “Standard MultiPlugin.8bf”

   IFF Format 19.1.6 - from the file “Standard MultiPlugin.8bf”

   IGES 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “U3D.8bi”

   Ink Outlines 19.1.6 - from the file “Filter Gallery.8bf”

   JPEG 2000 19.1.6 - from the file “JPEG2000.8bi”

   Kurtosis 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “statistics.8ba”

   Lens Blur 19.1.6 - from the file “Lens Blur.8bf”

   Lens Correction 19.1.6 - from the file “Lens Correction.8bf”

   Lens Flare 19.1.6 - from the file “Standard MultiPlugin.8bf”

   Liquify 19.1.6 - from the file “Liquify.8bf”

   Matlab Operation 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “ChannelPort.8bf”

   Maximum 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “statistics.8ba”

   Mean 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “statistics.8ba”

   Measurement Core 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “MeasurementCore.8me”

   Median 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “statistics.8ba”

   Mezzotint 19.1.6 - from the file “Standard MultiPlugin.8bf”

   Minimum 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “statistics.8ba”

   MMXCore Routines 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “MMXCore.8bx”

   Mosaic Tiles 19.1.6 - from the file “Filter Gallery.8bf”

   Multiprocessor Support 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “MultiProcessor Support.8bx”

   Neon Glow 19.1.6 - from the file “Filter Gallery.8bf”

   Note Paper 19.1.6 - from the file “Filter Gallery.8bf”

   NTSC Colors 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “NTSC Colors.8bf”

   Ocean Ripple 19.1.6 - from the file “Filter Gallery.8bf”

   OpenEXR 19.1.6 - from the file “Standard MultiPlugin.8bf”

   Paint Daubs 19.1.6 - from the file “Filter Gallery.8bf”

   Palette Knife 19.1.6 - from the file “Filter Gallery.8bf”

   Patchwork 19.1.6 - from the file “Filter Gallery.8bf”

   Paths to Illustrator 19.1.6 - from the file “Standard MultiPlugin.8bf”

   PCX 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “PCX.8bi”

   Photocopy 19.1.6 - from the file “Filter Gallery.8bf”

   Photoshop 3D Engine 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “Photoshop3DEngine.8bi”

   Photoshop Touch 19.0 - from the file “PSDX.8bi”

   Picture Package Filter 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “ChannelPort.8bf”

   Pinch 19.1.6 - from the file “Standard MultiPlugin.8bf”

   Pixar 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “Pixar.8bi”

   Plaster 19.1.6 - from the file “Filter Gallery.8bf”

   Plastic Wrap 19.1.6 - from the file “Filter Gallery.8bf”

   PLY 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “U3D.8bi”

   Pointillize 19.1.6 - from the file “Standard MultiPlugin.8bf”

   Polar Coordinates 19.1.6 - from the file “Standard MultiPlugin.8bf”

   Portable Bit Map 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “PBM.8bi”

   Poster Edges 19.1.6 - from the file “Filter Gallery.8bf”

   PRC 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “U3D.8bi”

   Radial Blur 19.1.6 - from the file “Standard MultiPlugin.8bf”

   Radiance 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “Radiance.8bi”

   Range 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “statistics.8ba”

   Render Color Lookup Grid 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “Export3DLUT.8be”

   Reticulation 19.1.6 - from the file “Filter Gallery.8bf”

   Ripple 19.1.6 - from the file “Standard MultiPlugin.8bf”

   Rough Pastels 19.1.6 - from the file “Filter Gallery.8bf”

   Save for Web 19.1.6 - from the file “Save for Web.8be”

   ScriptingSupport 19.1.6 - from the file “ScriptingSupport.8li”

   Shake Reduction 19.1.6 - from the file “Shake Reduction.8bf”

   Shear 19.1.6 - from the file “Standard MultiPlugin.8bf”

   Skewness 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “statistics.8ba”

   Smart Blur 19.1.6 - from the file “Standard MultiPlugin.8bf”

   Smudge Stick 19.1.6 - from the file “Filter Gallery.8bf”

   Solarize 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “Solarize.8bf”

   Spaces 19.1.6 - from the file “Spaces.8li”

   Spatter 19.1.6 - from the file “Filter Gallery.8bf”

   Spherize 19.1.6 - from the file “Standard MultiPlugin.8bf”

   Sponge 19.1.6 - from the file “Filter Gallery.8bf”

   Sprayed Strokes 19.1.6 - from the file “Filter Gallery.8bf”

   Stained Glass 19.1.6 - from the file “Filter Gallery.8bf”

   Stamp 19.1.6 - from the file “Filter Gallery.8bf”

   Standard Deviation 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “statistics.8ba”

   STL 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “U3D.8bi”

   Sumi-e 19.1.6 - from the file “Filter Gallery.8bf”

   Summation 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “statistics.8ba”

   Targa 19.1.6 - from the file “Standard MultiPlugin.8bf”

   Texturizer 19.1.6 - from the file “Filter Gallery.8bf”

   Tiles 19.1.6 - from the file “Standard MultiPlugin.8bf”

   Torn Edges 19.1.6 - from the file “Filter Gallery.8bf”

   Twirl 19.1.6 - from the file “Standard MultiPlugin.8bf”

   U3D 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “U3D.8bi”

   Underpainting 19.1.6 - from the file “Filter Gallery.8bf”

   Vanishing Point 19.1.6 - from the file “VanishingPoint.8bf”

   Variance 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “statistics.8ba”

   Virtual Reality Modeling Language | VRML 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “U3D.8bi”

   Water Paper 19.1.6 - from the file “Filter Gallery.8bf”

   Watercolor 19.1.6 - from the file “Filter Gallery.8bf”

   Wave 19.1.6 - from the file “Standard MultiPlugin.8bf”

   Wavefront|OBJ 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “U3D.8bi”

   WIA Support 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “WIASupport.8li”

   Wind 19.1.6 - from the file “Standard MultiPlugin.8bf”

   Wireless Bitmap 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “WBMP.8bi”

   ZigZag 19.1.6 - from the file “Standard MultiPlugin.8bf”

Optional and third party plug-ins:

   Lazy Nezumi Pro 18.07.05.1415 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2018\Plug-Ins\MouseHookPro64.8li”

Duplicate and Disabled plug-ins: NONE

Plug-ins that failed to load: NONE

Extensions:

   GuideGuide  4.7.1 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\GuideGuide\index.html”

   com.adobe.inapp.purchase  1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_2_15_144\purchaseStock.html”

   com.adobe.Butler.backend  2.0.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\CEP\extensions\com.adobe.Butler.backend\index.html”

   Libraries  1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_2_15_144\index.html”

   New Document  2.2.1 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.fnft-2.2.1\fnft.html?v=2.2.1.30”

   com.adobe.inapp.typekit.purchase  1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_2_15_144\purchaseTypekit.html”

   Start  2.2.1 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.start-2.2.1\index.html?v=2.2.1.67”

   Adobe Color Themes  6.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html”

   Export As  3.1.2 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\CEP\extensions\com.adobe.photoshop.crema\PSPanel\dialog.html”

   Export As  3.1.2 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\CEP\extensions\com.adobe.photoshop.crema\PSPanel\dialog.html”

   BrushBox  2.3.1 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.derrickbarth.brushbox\csxs\data_1.html”

Installed TWAIN devices: NONE

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Adobe Employee ,
Sep 20, 2018 Sep 20, 2018

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Hi Slvr,

We're sorry to hear about the rotate view tool not working, could you please try the steps mentioned below and let us know if it helps?

Change your Advanced Settings for Drawing Mode to Basic.

Setting the Drawing Mode to Basic uses the least amount of VRAM and enables basic graphics processor features:

a. Choose Edit > Preferences > Performance (Windows) or Photoshop > Preferences > Performance (Mac OS).

b. In the Performance panel, click Advanced Settings.

c. Choose Drawing Mode > Basic.

d. Quit and relaunch Photoshop.

If this solution resolves the problem, switch the Drawing Mode to Normal. Relaunch Photoshop, and see if the issue recurs. If the issue recurs, return to Basic mode.

Regards,
Sahil

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Community Beginner ,
Sep 20, 2018 Sep 20, 2018

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Hello and thank you for your suggestion, Sahil. I tried change drawing mode to basic but the problem still occurs.

I've tried toggling between those three options before but it didn't work.

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Adobe Employee ,
Sep 20, 2018 Sep 20, 2018

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I see two graphics cards; One is an Intel and the other an Nvidia. Could you try disabling the Intel GPU from the device manager then relaunch Photoshop with Open GL/CL checked and then let us know how it goes?

To disable a graphics card, use the Device Manager on Windows. In the Device Manager, right-click the card's name and choose Disable.

Disable Device Manager.png

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Community Beginner ,
Sep 20, 2018 Sep 20, 2018

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As I have mentioned in the post, My Cintiq is connected to the system with the Intel GPU and I can't plug it into other ports.

My laptop is Alienware 15 r3 with GFX 1070 and my current monitor setup is:

  • My main monitor - connected to GFX 1070 with HDMI
  • Cintiq Pro 24 - connected to integrated card with USB-C (Thunderbolt 3) and it will only work with USB-C port. Connect it to other ports is not an option.

My system is a prebuilt laptop and it requires both GPUs to work, so I can't disabling or removing any of them.

But I've tried disabled it as you suggested. The Cintiq stopped working so it's a no go

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Most Valuable Participant ,
Sep 20, 2018 Sep 20, 2018

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See if you can use the Nvidia Control Pael to set Photoshop ands Sniffer to prefer to use the Nvidia GPU.  If you can I think Sniffer and Photoshop will not see that you Also have Intel HD graphics.

JJMack

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Community Beginner ,
Sep 20, 2018 Sep 20, 2018

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I've tried set both of them to use my NVIDIA card as a preferred GPU before but the problem still occurred

I also have tried right click on Photoshop and use this command but OpenGL still doesn't work.

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Adobe Employee ,
Sep 20, 2018 Sep 20, 2018

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Have you tried resetting the preferences of Photoshop back to default?

Preferences Reset Photoshop - https://helpx.adobe.com/photoshop/using/preferences.html

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Community Beginner ,
Sep 20, 2018 Sep 20, 2018

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Yes, I've tried reset the preferences but it's also not working

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New Here ,
Mar 15, 2020 Mar 15, 2020

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Okay, so I have the same issue with the following configuration : Windows 7, Cintiq 16, Nvidia GTX 970, Photoshop 21.1 and all where up to date. It take a day to figure out what was happening. In fact, I have a Samsung main screen which main connection is HDMI and the Cintiq is also in HDMI to plug both I was force to plug my main screen on Nvidia port and my Cintiq on motherboard port has Nvidia only got one HDMI port. The consequences of this was that most of my programme where using Nvidia GPU, but my Cintiq was on my Intel GPU. For most cases this doesn't make any trouble, but has Photoshop got trouble with dual GPU this lead to OpenGL bug and I was not able to switch my Intel GPU off has it was use by my Cintiq. To solve this issue I have by two DisplayPort adapters put it all on my Nvidia and switch Intel GPU off... I expect that this may help someone else.

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Adobe Community Professional ,
Mar 15, 2020 Mar 15, 2020

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Yes. Multiple monitors are not an issue, I use three here, provided they are plugged into a single GPU. It is multiple GPUs with conflicting drivers that causes issues.

Dave

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New Here ,
Apr 07, 2021 Apr 07, 2021

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I was having this problem and I just fiz it change the position of the cables.. both monitors were connect by HDMI on the GPU. But what u need to know is that one HDMI connection (the bottom one on my case) use the Intel grafic and the other HDMI connection (the top one) use the NVIDIA grafic..

So you just need to be sure that your tablet is conected to the right HDMI connection (the one that use NVIDIA grafic).. 

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