Highlighted

Canon Pixma TS9500 won't print from Photoshop

New Here ,
Sep 30, 2020

Copy link to clipboard

Copied

So I just got a new Canon Pixma TS9500 printer and hooked it up the other day. It works font when printing from every program other than Photoshop, including other Adobe programs. This makes me feel that it is a Photoshop -related problem rather than something wrong with the printer. The printer is new, needs no specific drivers, and my iMac is new as well. There should be no compatibility issues, and all performance requirements are more than met.

 

Has anyone had this sort of problem and found a way to resolve it? I've never experienced this before with any other printer.

TOPICS
Mac, Problem or error

Views

90

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Canon Pixma TS9500 won't print from Photoshop

New Here ,
Sep 30, 2020

Copy link to clipboard

Copied

So I just got a new Canon Pixma TS9500 printer and hooked it up the other day. It works font when printing from every program other than Photoshop, including other Adobe programs. This makes me feel that it is a Photoshop -related problem rather than something wrong with the printer. The printer is new, needs no specific drivers, and my iMac is new as well. There should be no compatibility issues, and all performance requirements are more than met.

 

Has anyone had this sort of problem and found a way to resolve it? I've never experienced this before with any other printer.

TOPICS
Mac, Problem or error

Views

91

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Sep 30, 2020 0
New Here ,
Sep 30, 2020

Copy link to clipboard

Copied

If the printer is not printing properly first check if the ink cartridges are not empty. Print a calibration page and check the ink levels. ... If you are not using the original product, then the Canon printer will not print. If there is no issue with the cartridge, check the quality of the paper inserted. https://jiofilocalhtml.run https://forpc.onl

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 30, 2020 0
New Here ,
Oct 02, 2020

Copy link to clipboard

Copied

It is a brand new printer with brand new ink that could print from other programs. Therefor it was not an issue with the ink or paper.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 02, 2020 0
Adobe Community Professional ,
Oct 01, 2020

Copy link to clipboard

Copied

If the printer IS working with other aplications and not Photoshop then please read on:

 

Have you tried resetting preferences? Although user preferences do not contain print settings, resetting also restores Photoshop's internal preferences which are saved when Photoshop closes. If they become corrupt then various issues can occur. [Thx DavesCM for this]

 

I suggest you try reset Photoshop’s preferences & see if it helps? 

 

https://t.co/ulJI7cGn1G

https://helpx.adobe.com/photoshop/using/preferences.html

You may want to backup your settings beforehand: 

https://t.co/4dX7gkr36D

https://helpx.adobe.com/in/photoshop/using/preset-migration.html

 

It may even be time to reinstall photoshop. Use the Adobe CC cleaner tool to remove all traces first.

 

Uninstall photoshop BUT make sure to choose the option “Yes, remove app preference”.

 

Once that process finishes, start the installation process and look into the “Advanced Options”. Uncheck “Import previous settings and preferences” and choose to “Remove old versions”.

 

https://forums.adobe.com/thread/2405286

 

I hope this helps

thanks
neil barstow, colourmanagement.net :: adobe forum volunteer
[please do not use the reply button on a message within the thread, only use the blue reply button at the top of the page, this maintains the original thread title and chronological order of posts]

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 01, 2020 0
New Here ,
Oct 02, 2020

Copy link to clipboard

Copied

I was skeptical, but it turns out resetting the preference worked. Thanks for an easy solution!

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 02, 2020 0
Adobe Community Professional ,
Oct 04, 2020

Copy link to clipboard

Copied

Glad it worked

Please mark that as correct answer so others can see the soliution and the thread is marked as solved

 

I hope this helps

thanks
neil barstow, colourmanagement.net :: adobe forum volunteer
[please do not use the reply button on a message within the thread, only use the blue reply button at the top of the page, this maintains the original thread title and chronological order of posts]

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 04, 2020 0