Cant import video to ps, dynamic link error not available on Mac 10.15.3

[Ricardo N]

Hi , i,m cant import video in photoshop. in get an error  "dynamic link media server its not available" . can you help me to solve it? i´m running photoshop in a mac air 2018, macos  catalina 10.15.3 , intel core i5, 2 cores 8 gb of ram,. i already tried many of the "solutions " in other forums . thanks . 

[Akash Sharma]

Hi there,

Sorry that you cannot use Photoshop on Mac 10.15.3 as you're getting an error "Dynamic Link media server is not available".

Which version of Photoshop are you using? In Photoshop, you can check that by going to Help > System Info.

Would you mind checking out this similar discussion https://feedback.photoshop.com/photoshop_family/topics/ps-cc-2018-could-not-complete-xxxx-command-be... and let us know if that helps?

Thanks,

Akash

[Ricardo N]

Hi, this is the system info display . ps i already try this solutions :

-preferences->performance->turn off use graphics processor
-restart computer
-restart photoshop

-unistall and re install ps 

-restart preferences
-i have quicktime and it works
-the video file opens in other apps, but this doesn't matter since the error comes up before selecting a file
-am using an admin account on the computer. no extra security or access blocking features

this is the system info : 

Versión de Adobe Photoshop: 21.0.3 20200115.r.91 2020/01/15: 21f283574f6 x64 Número de inicios: 6 Sist. op.: Mac OS 10.15.3 Arquitectura del sistema: Intel Familia CPU:6, Modelo:14, Versión:9 con MMX, Número entero SSE, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading Cantidad de procesadores físicos: 2 Cantidad de procesadores lógicos: 4 Vel. del procesador: 1600 MHz Memoria incorporada: 8192 MB Memoria libre: 3571 MB Memoria disponible para Photoshop: 6332 MB Memoria usada por Photoshop: 70 % 

thanks

[adamh45345443]

Same error for me all the sudden. Any fix? 

[Akash Sharma]

Hi there,

Would you mind updating to the latest version of Photoshop from the Creative Cloud desktop app and let us know if the issue still persists? See https://helpx.adobe.com/photoshop/kb/uptodate.html

Thanks,

Akash

[adamh45345443]

Yep, I'm up to date and still can't bring a video into photoshop to export as gif. 

Error says Could not open "filename.mov" because the DynamicLink Media Server is not available.

MacOS Catalina 10.15.3

iMac Pro (2017)

[adamh45345443]

any updates on this?

[michaelb62556518]

I have the same issue! I've seen this problem in countless forums and I haven't found a solution.

[Zebbler2]

Same issue.  Also tried EVERYTHING recommended without anything working.  My deadline is in 2 hours and everything broke after Photoshop auto updated last night.  Sooooooo thank you Adobe.

[Zebbler2]

I finally solved this.  It took a full Adobe Suite uninstall with a specialist who could find all of the hidden files the uninstaller can't find.  I tried everything else first, and nothing helped.  I spent hours with Adobe support and they weren't helpful.  But a super clean FULL Adobe Suite uninstall and fresh re-install did it.  There go my plugins, presets and automations, but such is life sometimes.  I am still quite upset, but at least my videos load now.