Copy link to clipboard
Copied
Hi , i,m cant import video in photoshop. in get an error "dynamic link media server its not available" . can you help me to solve it? i´m running photoshop in a mac air 2018, macos catalina 10.15.3 , intel core i5, 2 cores 8 gb of ram,. i already tried many of the "solutions " in other forums . thanks .
Copy link to clipboard
Copied
Hi there,
Sorry that you cannot use Photoshop on Mac 10.15.3 as you're getting an error "Dynamic Link media server is not available".
Which version of Photoshop are you using? In Photoshop, you can check that by going to Help > System Info.
Would you mind checking out this similar discussion https://feedback.photoshop.com/photoshop_family/topics/ps-cc-2018-could-not-complete-xxxx-command-be... and let us know if that helps?
Thanks,
Akash
Copy link to clipboard
Copied
Hi, this is the system info display . ps i already try this solutions :
-preferences->performance->turn off use graphics processor
-restart computer
-restart photoshop
-unistall and re install ps
-restart preferences
-i have quicktime and it works
-the video file opens in other apps, but this doesn't matter since the error comes up before selecting a file
-am using an admin account on the computer. no extra security or access blocking features
this is the system info :
Versión de Adobe Photoshop: 21.0.3 20200115.r.91 2020/01/15: 21f283574f6 x64 Número de inicios: 6 Sist. op.: Mac OS 10.15.3 Arquitectura del sistema: Intel Familia CPU:6, Modelo:14, Versión:9 con MMX, Número entero SSE, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading Cantidad de procesadores físicos: 2 Cantidad de procesadores lógicos: 4 Vel. del procesador: 1600 MHz Memoria incorporada: 8192 MB Memoria libre: 3571 MB Memoria disponible para Photoshop: 6332 MB Memoria usada por Photoshop: 70 %
thanks
Copy link to clipboard
Copied
Same error for me all the sudden. Any fix?
Copy link to clipboard
Copied
Hi there,
Would you mind updating to the latest version of Photoshop from the Creative Cloud desktop app and let us know if the issue still persists? See https://helpx.adobe.com/photoshop/kb/uptodate.html
Thanks,
Akash
Copy link to clipboard
Copied
Yep, I'm up to date and still can't bring a video into photoshop to export as gif.
Error says Could not open "filename.mov" because the DynamicLink Media Server is not available.
MacOS Catalina 10.15.3
iMac Pro (2017)
Copy link to clipboard
Copied
any updates on this?
Copy link to clipboard
Copied
I have the same issue! I've seen this problem in countless forums and I haven't found a solution.
Copy link to clipboard
Copied
Same issue. Also tried EVERYTHING recommended without anything working. My deadline is in 2 hours and everything broke after Photoshop auto updated last night. Sooooooo thank you Adobe.
Copy link to clipboard
Copied
I finally solved this. It took a full Adobe Suite uninstall with a specialist who could find all of the hidden files the uninstaller can't find. I tried everything else first, and nothing helped. I spent hours with Adobe support and they weren't helpful. But a super clean FULL Adobe Suite uninstall and fresh re-install did it. There go my plugins, presets and automations, but such is life sometimes. I am still quite upset, but at least my videos load now.