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Cant sign in or uninstall creative cloud!

New Here ,
Jan 14, 2021 Jan 14, 2021

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  • When I open photoshop I get a message "We cant verify your subscription status" and I cant get past it.
  • When I try to uninstall photoshop to start afresh it takes me to creative cloud desktop app.
  • This says I have been signed out but when I click sign in this error message just refreshes and I cant get past it.
  • I then try to uninstall creative cloud app to start again but it says it cannot do this whilst I have photoshop downloaded.
  • Its a catch 22, what do I do??? I am a mac user 10.13.6

 

 

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