Canvas becomes frozen during work

New Here ,
Mar 30, 2021 Mar 30, 2021

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When I'm working on pictures, the canvas randomly freezes and stops "refreshing" as it were, the rest of the UI and interface is completely functional it's just as if someone hit the pause/stop button on the canvas/work area. I've tried to disable graphic (card) acceleration/use but that's not worked. I've uninstalled/reinstalled drivers for both my drawing tabletsoftware (I use a Huion q620m Dial, got the same crash without it) and graphics drivers as well. I am at a complete loss as to what I should do, none of the fixes seem to be working
I have a 2080 super RTX nvidia card 16 gigs of ram 10 of which are given to PS, and a Intel Core i7-9700K CPU @ 3.60GHz with water cooling. It can't be the my computer and persists through uninstalls/reinstalls so I need to know how to fix it. Please help!!!

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Bug, Crash or freeze, Problem or error

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Adobe Community Professional ,
Mar 31, 2021 Mar 31, 2021

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GPU seems like the primary suspect, but what have you done for all-purpose trouble-shooting so far? 

Restoring Preferences after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved might be a good starting point:
https://helpx.adobe.com/photoshop/using/preferences.html
https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html

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New Here ,
Mar 31, 2021 Mar 31, 2021

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I've disabled GPU usage (gfx card usage) in photoshop, turned all the settings off, unticked all the boxes for the GPU/graphics menu, set the settings from advanced to low, I don't think the graphics is an issue. Ill try resetting the preferences to see if that works

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New Here ,
Mar 31, 2021 Mar 31, 2021

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Just tried to reset the settings. Got the crash again. Nothing in the basic troubleshooting guide about freezing during use
😞

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New Here ,
Mar 31, 2021 Mar 31, 2021

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All I did was turn off pixel gridlines under show in View so it wasnt preferences..

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New Here ,
Mar 31, 2021 Mar 31, 2021

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Gonna try it one more time w/o graphics processor on

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Adobe Community Professional ,
Mar 31, 2021 Mar 31, 2021

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Just to make sure: Changes of Photoshop’s GPU settings only take effect after restarting Photoshop. 

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New Here ,
Mar 31, 2021 Mar 31, 2021

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Well my only gripe with this aside from the fact that the Zoom function is totally different if not a bit annoying now is that I can't rotate the canvas which makes using my screen tablet infinitely harder cause I can't turn it or rotate the image to get proper strokes down, how do you get around this?? One problem gone, another taking its place

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Adobe Community Professional ,
Mar 31, 2021 Mar 31, 2021

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Unfortunately turning off »Use Graphics Processor« is no proper solution anyway as it invalidates GPU dependent features (like the Rotate View Tool, 3D Features and some Filter acceleration for example) but it indicates problems with the GPU driver or the OS. 

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New Here ,
Mar 31, 2021 Mar 31, 2021

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Well that's terrible. So my only solutions are reinstall windows/my graphics drivers? Or is photoshop just unusable on this device?

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New Here ,
Mar 31, 2021 Mar 31, 2021

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Adobe themselves say that my gpu should be more than enough in terms of GB, so it  might just be a software issue but I dont know what that might mean for me to do.. 

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New Here ,
Mar 31, 2021 Mar 31, 2021

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Gonna reisnstall gfx drivers. If that doesnt fix it I give up

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New Here ,
Mar 31, 2021 Mar 31, 2021

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reinstalled them. Nah. Didn't work. 

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New Here ,
Mar 31, 2021 Mar 31, 2021

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:shrug: Oh well.

 

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Adobe Community Professional ,
Mar 31, 2021 Mar 31, 2021

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I work on Mac myself, but Windows users among the Forum regulars have mentioned that it can make a difference to update the drivers from the GPU maker’s site instead of through Window’s distribution. 

 

And to make matters worse sometimes an older driver might work better than a newer one … 

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Community Beginner ,
Mar 31, 2021 Mar 31, 2021

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hi,

Same problem overhere.

Just got a new computer with new GPU. We've tried everything mentiont above nothing works.

I'm getting really frustrated that a program like photoshop is having this much bugs.

Hope that some one find a solution becous i'm losing work hours over this and getting very frustrated!

 

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Adobe Community Professional ,
Mar 31, 2021 Mar 31, 2021

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So Photoshop does not work even with »Use Graphics Processor« turned off and restarted? 

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Community Beginner ,
Mar 31, 2021 Mar 31, 2021

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The problem gets worse if i do that. It glitches or photoshop freezes complete.

It is realy weird. Somethime is happens 3/4 times i a row and other times i can work for hours and everything is fine.

Yesterday my husband ( he works in IT) spend hours trying everything and then it worked fine for 2 hours and this morning whitin 10 minutes the canvas froze.

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New Here ,
Apr 12, 2021 Apr 12, 2021

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LATEST

https://pastebin.com/Eu3e27uH 
Here's the System info DIRECTLY after such a crash. Ive reinstalled all my graphics drivers, my tablet drivers, the only thing I've not done is reinstall photoshop with a clean folder and everything but I'm just so tired of this.

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