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CC2020: can't write document presets file error on close in Photoshop; can't relaunch after

New Here ,
May 29, 2020

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I have an issue which has only just started after updating to the latest version of CC 2020. When I close the program, I receive the "can't write document presets file" message. If I try relaunching Photoshop, either clicking the App or using the CC launcher, it will not open. I have trashed old preferences and am able to relaunch the program but only after a full system reboot. I am running an updated Windows 10 machine. Any suggestions on what to try next? 

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Crash or freeze, Problem or error

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CC2020: can't write document presets file error on close in Photoshop; can't relaunch after

New Here ,
May 29, 2020

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I have an issue which has only just started after updating to the latest version of CC 2020. When I close the program, I receive the "can't write document presets file" message. If I try relaunching Photoshop, either clicking the App or using the CC launcher, it will not open. I have trashed old preferences and am able to relaunch the program but only after a full system reboot. I am running an updated Windows 10 machine. Any suggestions on what to try next? 

TOPICS
Crash or freeze, Problem or error

Views

463

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May 29, 2020 1
Most Valuable Participant ,
May 30, 2020

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Check your User ID access to its Photoshop Preferences folder make sure it has full access rights.

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JJMack

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May 30, 2020 1
New Here ,
Jun 11, 2020

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Everything seems to check out with security settings but still the issue persists... 😞 

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Jun 11, 2020 0
New Here ,
Sep 11, 2020

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I have the same issue. Permissions are checked but error persists

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Sep 11, 2020 0
New Here ,
Oct 07, 2020

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Any updates on this issue? I am having the same problem, tried this solutions, but it still persists.  Thank you!

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Oct 07, 2020 0
Adobe Community Professional ,
Oct 07, 2020

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Hello, I would search or create a thread on the https://feedback.photoshop.com site, watched by Adobe staff. Make sure to provide as many relevant details as possible.

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Oct 07, 2020 0