CC2020 no longer has flame preview

New Here ,
Nov 16, 2019 Nov 16, 2019

Copy link to clipboard

Copied

When using the flame tool, I would normally get a preview of the flame in the window with the various adjustments.


Ever since the upgrade to CC2020, there is no longer a preview of flame in that window.  If I open CC2019 it works as expected.

 

Mac OS Mojave 10.14.5/ Macbook pro

TOPICS
Bug, Mac, Performance, Problem or error

Views

473

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Nov 16, 2019 Nov 16, 2019

Copy link to clipboard

Copied

Try resetting your preferences. It won't work if your GPU isn't up to specs, which it doesn't seem like your issue.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Nov 16, 2019 Nov 16, 2019

Copy link to clipboard

Copied

rendor previewrendor previewplease post these 3 screengrabsGpu usedGpu used3D settings3D settings

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 17, 2019 Nov 17, 2019

Copy link to clipboard

Copied

resetting preferences didn't help.

 

Thanks Ussnorway.
Screen grabs appear to show the correct settings.

 

Screen Shot 2019-11-17 at 3.13.13 PM.pngScreen Shot 2019-11-17 at 3.12.56 PM.pngScreen Shot 2019-11-17 at 3.12.13 PM.png

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Nov 17, 2019 Nov 17, 2019

Copy link to clipboard

Copied

yes those settings are fine... the vram amount is a bit small but workable

 

if you press ok does it rendor the flame i.e, its only the preview that is blank?

yes = have you got some other port i.e, a custom plug going to a second screen

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 17, 2019 Nov 17, 2019

Copy link to clipboard

Copied

Yes, pressing OK renders the flame.   Correct, it's only the preview that is blank.

 

Do not have a second screen.  Nothing else going on that I know of.   And, of course, using cc2019, it functions normally.

 

Going to try it on another Macbook to see if I can duplicate the issue.

 

Thanks for your replies.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 04, 2021 May 04, 2021

Copy link to clipboard

Copied

LATEST

I have this same issue in 2021. Did you ever resolve it?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines