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CEP HTML Engine slowing down Mac performance

New Here ,
Sep 23, 2020

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Keep on getting this error message from CleanMyMac saying that the CEP HTML Engine is frozen/stalled on my new iMac (2019 21 inch). Adobe Photoshop and Illustrator are slow to open and slow saving files. Gets even slower when I had Microsoft Powerpoint or Word open. I read some instructions on another help  page, but they were complicated. Any fix to this? https://helpx.adobe.com/in/x-productkb/global/high_cpu_usage_cephtmlengine.html 

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Crash or freeze, Mac, Performance

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CEP HTML Engine slowing down Mac performance

New Here ,
Sep 23, 2020

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Keep on getting this error message from CleanMyMac saying that the CEP HTML Engine is frozen/stalled on my new iMac (2019 21 inch). Adobe Photoshop and Illustrator are slow to open and slow saving files. Gets even slower when I had Microsoft Powerpoint or Word open. I read some instructions on another help  page, but they were complicated. Any fix to this? https://helpx.adobe.com/in/x-productkb/global/high_cpu_usage_cephtmlengine.html 

TOPICS
Crash or freeze, Mac, Performance

Views

30

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Sep 23, 2020 0
Adobe Employee ,
Sep 24, 2020

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Hi there,

Sorry to hear about the error. Thanks for sharing the article: https://helpx.adobe.com/in/x-productkb/global/high_cpu_usage_cephtmlengine.html

I can understand how the instructions can be confusing. You can get this sorted by getting in touch with our support team here: https://www.adobe.com/in/about-adobe/contact.html They might initiate a remote session and perform the steps mentioned in the article to resolve the issue.

Regards,
Sahil

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