Change Password not working

[Fred_K_]

I tried to change password ... but does not work.

ANY password I type is not correct.... message~: "may not contain emailadres stuf" whatever I type... it is wrong.

Any suggestions?

[Guest]

Hi

What password are you talking about, if it's for your Adobe account you'll need to check out here

Adobe ID account and sign-in troubleshooting

and this

Password Requirements, Locked Accounts, and Forgotten Passwords

[Fred_K_]

Thanks Ged Traynor,

Yes it is password for Adobe account.

The link you gave ... I know.

ScreenShot see below.

The typed password contains NOTING that seems to be a ID / first or lastname / email / etc

but is stays RED and I can go no further in that screen.

[Guest · Accepted solution]

You may need to contact Adobe customer care

Contact Customer Care

[Fred_K_]

problem solved.

Error message (about email) is not correct while entering PW..

The problem was in the use of NOT unique characters (more than once use of sae character)  used in the password.