Charged for free trial

New Here ,
Jan 22, 2020 Jan 22, 2020

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Hi Why did I get charged for a free trial for photoshop how do I get refund 

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correct answers 1 Correct Answer

Adobe Community Professional , Jan 22, 2020 Jan 22, 2020

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Adobe Community Professional ,
Jan 22, 2020 Jan 22, 2020

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When did you sign up?  If anything,  I would call up Adobe's customer service,  because they would be able to help you in reversing any charges.

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Adobe Community Professional ,
Jan 22, 2020 Jan 22, 2020

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Chat and Agent.png

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Community Beginner ,
Jan 24, 2021 Jan 24, 2021

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I cant see that, Im signed in, on Chrome, cookies allowed, still no option. So please, how can I contact somebody to help me?

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Adobe Community Professional ,
Jan 24, 2021 Jan 24, 2021

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https://helpx.adobe.com/contact.html

At the bottom of the page, look for "Contact Us"

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Community Beginner ,
Jan 24, 2021 Jan 24, 2021

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Oliver5E91_0-1611527229774.png

there is nothing...

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Adobe Community Professional ,
Jan 24, 2021 Jan 24, 2021

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Community Beginner ,
Jan 24, 2021 Jan 24, 2021

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Oliver5E91_0-1611529632123.png

that doesnt really help...

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Adobe Community Professional ,
Jan 24, 2021 Jan 24, 2021

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Clicking the blue "Start now" should get you a chat bot.

 

Adobe Creative Cloud and Acrobat: 800-585-0774  It might be off during the weekend, so try tomorrow.

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Community Beginner ,
Jan 25, 2021 Jan 25, 2021

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Im trying it but the chat bot just doesnt appear...

Oliver5E91_0-1611563268126.png

 

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Adobe Community Professional ,
Jan 24, 2021 Jan 24, 2021

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You can call Adobe Support as well.

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New Here ,
Mar 19, 2021 Mar 19, 2021

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I was also charged for a free trial, I did cancel it 5 days before the trail deadline date.  Sometimes I feel Adobe is just out to get my money.  I am sure they will fight tooth and nail to avoid giving me refund. I was charged $22.39 and it didn't even do what I wanted to try out.  Adobe website is horrible,  and everyhing about it leaves me with a bad taste. I am actually thinking of cancelling all my plans!!

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New Here ,
Mar 20, 2021 Mar 20, 2021

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Tell me about it I am trapped in a year plan now. Have any tips on how to get out of this? 

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New Here ,
Mar 23, 2021 Mar 23, 2021

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I was able to reach an online chat with an Adobe agent and cancelled the 'free trail' that I was charged for. It was difficult to find it , but if you click on the 'help' tab somewhere it shows up. If you are patient enough to communicate by text on this online chat box, I suggest you do it. They even refunded me for the trouble.

good luck,
Osvaldo

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