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Click on layer and Wacom pen stays stuck in click position

Explorer ,
Nov 10, 2016

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Maxed out Macbook Pro (late 2013), Mac OS X 10.11.6, Wacom Cintiq 27 with 6.3.15-3 (the driver that doesn't have the Option (alt) stuck problem like the most recent ones. Photoshop 2017. It also happens with 2015.5 and 2014.

When a click a layer to move it, it randomly stays in stuck position even thought I have released the pen from it. I have to reclick the pen on the screen to unrelease the layer.

I have to tell you folks. Keeping a flawless workflow between Adobe, Wacom and Apple is a total nightmare. You have to find the perfect combinaison of legacy softwares to limit de damages.

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Click on layer and Wacom pen stays stuck in click position

Explorer ,
Nov 10, 2016

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Maxed out Macbook Pro (late 2013), Mac OS X 10.11.6, Wacom Cintiq 27 with 6.3.15-3 (the driver that doesn't have the Option (alt) stuck problem like the most recent ones. Photoshop 2017. It also happens with 2015.5 and 2014.

When a click a layer to move it, it randomly stays in stuck position even thought I have released the pen from it. I have to reclick the pen on the screen to unrelease the layer.

I have to tell you folks. Keeping a flawless workflow between Adobe, Wacom and Apple is a total nightmare. You have to find the perfect combinaison of legacy softwares to limit de damages.

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Nov 10, 2016 0
Adobe Employee ,
Nov 10, 2016

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Hi VincentMorin,

Have you tried rolling back the drivers of your Wacom Cintiq 27?

Regards,

Sahil

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Nov 10, 2016 0
Explorer ,
Nov 11, 2016

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Hi Sahil,

Thanks for the prompt reply.

I tried all Wacom legacy drivers for Cintiq 27 with no luck...

WacomTablet_6.3.16-12 and up are useless because of the option (alt) key staying stuck problem.

WacomTablet_6.3.15-3 and down have the pen sticking problem.

I tried different pens which have the same problem so it doesn't seem to be a broken hardware thing.

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Nov 11, 2016 0
Adobe Employee ,
Nov 14, 2016

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Did you try installing all the Mac OS updates?

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Nov 14, 2016 0
Explorer ,
Nov 14, 2016

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Yes, of course!

The 2 questions you brought so far were all answered in my original post.

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Nov 14, 2016 0
Explorer ,
Nov 11, 2016

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I am encountering similar issues with my Intuos Pro on Macbook Pro Late 2013 macOS 10.12.1

The Cmd, Shift, Alt, Space are RANDOMLY triggered and pressed when using the tablet. I constantly have to press the Space bar to somehow ‘reset’ the behavior. I am doing this every minute, every day since Sierra is out.

I already tried 10 clean reinstall of previous / new Wacom drivers. Reset SMC, PRAM, repair disk permissions etc...

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Nov 11, 2016 0
Explorer ,
Nov 14, 2016

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I am currently using the last driver from Wacom : 6.3.18-4 which is supposed to resolved the sticky keys and double click issues.

Even after a clean reinstall, the issues are still there..

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Nov 14, 2016 0
Explorer ,
Nov 14, 2016

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It doesn't work for me either!

6.3.15-3 Is the one that has the least problems so far. Still have the sticky pen problem though... Very annoying.

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Nov 14, 2016 1
Adobe Employee ,
Nov 14, 2016

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Hi all,

Sorry for the sticking modifier key trouble. It looks like from what I can tell, the Wacom driver v. 6.3.15-3 is giving the least amount of troubles. Others are discussing this here - Problem with "Sticky" Modifier keys?

It may not hurt to contact Wacom about this.

Regards

Pete

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Nov 14, 2016 0
Explorer ,
Nov 15, 2016

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I am in contact with Wacom and Apple since months on this issue, we are several people to experience it at the office.

Nothing can fix it except starting from scratch with a new user account, this is not a solution or a fix, just a bad workaround that Wacom advised us.

I just tried the link you sent, by using the old 6.3.15-3 driver + removing all the Panels in the On-Screen Controls, but it is making the behavior worse, with some new undetected clicks..

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Nov 15, 2016 1
Explorer ,
Nov 22, 2016

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I contacted Wacom several times... They don't seem eager to resolve the problem. At least you guys have a forum where we can exchange and flag problems. Thanks for that.

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Nov 22, 2016 0
Adobe Employee ,
Nov 23, 2016

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Hi Vincent,

I've been able to contact Wacom, and they're working on it.

Regards

Pete

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Nov 23, 2016 2
Explorer ,
Nov 24, 2016

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Thanks Pete! When Adobe calls in, they probably take the matter more seriously. Kudos for stepping in!

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Nov 24, 2016 1
New Here ,
Dec 14, 2016

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Same here...so outrageous that this stuff isn't tested properly before rolling out new OS's. Can't find a fix either. NEVER had this problem with my PCs.

If you found a solution, pls fwd to (Personal contact information removed)

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Dec 14, 2016 0
New Here ,
Nov 12, 2016

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Same thing here!

I even replaced the apple keyboard, thought option key might be worn off 😞

Sierra (10.12.1), iMac 27" late 2012

Wacom PTK-640

Product ID: 0x00b9

Vendor ID: 0x056a  (WACOM Co., Ltd.)

Version: 1.04

This totally kills the Photoshop editing workflow (try cloning or similar activity where quick option-pen click combination is needed...

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Nov 12, 2016 1
Explorer ,
Nov 22, 2016

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Same here. Apple, Wacom and Adobe throwing the ball at each other.

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Nov 22, 2016 1
Contributor ,
Dec 04, 2016

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Just adding my experience:

Option Key constantly staying on.

Wacom Driver 6.3.18-4

I've turned off all touch functions on the tablet, including application-specific touch functions for Adobe apps.

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Dec 04, 2016 1