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Code Error 205 with Photoshop

New Here ,
Sep 09, 2020

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Hi.

We have 2 iMac with exactly the same configuration in the same office.

Adobe CC 2020 + Mojave on iMac 27 5K 2018 - 4 GO vram and 40 GO ram...

One is working almost perfectly after lots of problems with CC apps that I resolved by downgrading from Catalina to Mojave and all re-installing all apps, which is great when you pay for a service that should work at any time. The other one has suddenly an error when launching Photoshop 2020 : error 205. Since two days. Why ? No obvious reason...

Uninstalling complete CC apps, deleting preferences, switching from ethernet to Wi-Fi network, repairing apps with AdobeCreativeCloudCleanerTool… Nothing works...

Trying to get help in chat in CC app, no answers...

Is there anybody who could help me ?

Is Adobe helping customers ? Does Adobe cares about customers ?

We need tools to work. We paid for them... And we can't work.

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Mac, Problem or error

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Code Error 205 with Photoshop

New Here ,
Sep 09, 2020

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Hi.

We have 2 iMac with exactly the same configuration in the same office.

Adobe CC 2020 + Mojave on iMac 27 5K 2018 - 4 GO vram and 40 GO ram...

One is working almost perfectly after lots of problems with CC apps that I resolved by downgrading from Catalina to Mojave and all re-installing all apps, which is great when you pay for a service that should work at any time. The other one has suddenly an error when launching Photoshop 2020 : error 205. Since two days. Why ? No obvious reason...

Uninstalling complete CC apps, deleting preferences, switching from ethernet to Wi-Fi network, repairing apps with AdobeCreativeCloudCleanerTool… Nothing works...

Trying to get help in chat in CC app, no answers...

Is there anybody who could help me ?

Is Adobe helping customers ? Does Adobe cares about customers ?

We need tools to work. We paid for them... And we can't work.

Topics

Mac, Problem or error

Views

29

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Sep 09, 2020 0
Adobe Community Professional ,
Sep 09, 2020

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The following lists Adobe's official comment on this error. Try the steps and see if they help

Error code 205: There is a problem with the downloaded file

Error code 205 indicates that there is an issue with your downloaded file.

Solution

1. Temporarily disable your antivirus software: See your antivirus documentation for information on how to disable antivirus software temporarily.

2. Try to use a different Internet connection: If you are connected via WiFi, try a wired connection. If you are connected via a wired connection, then try a different cable.

3. Configure your software firewall: Software firewalls restrict access to your computer. Some software firewalls prompt you when a program attempts to access the Internet. Other errors could result due to the firewall’s configuration.

  • If prompted, allow the Creative Cloud desktop app to access the Internet.
  • If you are not prompted, disable software firewalls temporarily to determine whether they are preventing Internet access. See your firewall software documentation for help.

4. Try to install the app again

-Manan

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Sep 09, 2020 0
New Here ,
Sep 09, 2020

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Hi.

Done this already. Nothing worked.

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Sep 09, 2020 0
Adobe Community Professional ,
Sep 09, 2020

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See the following document and ensure that your network is able to access these network endpoints

https://helpx.adobe.com/enterprise/kb/network-endpoints.html

Also, see the following

https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

https://helpx.adobe.com/creative-cloud/kb/download-update-errors.html#troubleshoot_network_connectiv...

Check the log file for any new information about the error, how to access the log file is mentioned in the link above.

-Manan

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