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Computer crashes when "save as" in Photoshop

New Here ,
May 02, 2020

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I'm getting crazy about this problem, every 2nd time i save a photo using "save as" my computer freezes and then crashes. I just formatted my Mac Mini and installed everything again and i'm running all the latest updates, i'm saving my files on a new external Lacie Rugged 4TB. Please help!

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Crash or freeze

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Computer crashes when "save as" in Photoshop

New Here ,
May 02, 2020

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I'm getting crazy about this problem, every 2nd time i save a photo using "save as" my computer freezes and then crashes. I just formatted my Mac Mini and installed everything again and i'm running all the latest updates, i'm saving my files on a new external Lacie Rugged 4TB. Please help!

TOPICS
Crash or freeze

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104

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May 02, 2020 0
New Here ,
May 02, 2020

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More info: it never crashes when i save a photo using command-s for saving while working, it only crashes while using the "Save as" window, which i do have to use quite often. 

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May 02, 2020 0
Adobe Community Professional ,
May 02, 2020

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Which version of Photoshop and OS?

Have you tried resetting your Photoshop preferences, which you can do under the General tab in Photoshop preferences.

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May 02, 2020 0
New Here ,
May 02, 2020

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I'm running PS 21.1.1 and OS Catalina 10.15.4

 

Just tried to reset my preferences now, i'll see if it works. Thanks for the feedback! 

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May 02, 2020 0
New Here ,
May 02, 2020

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Did not work, still crashing. I had 5 crashes this afternoon while working

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May 02, 2020 0
New Here ,
Oct 27, 2020

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I am having exactly the same issue. Any update on what the cause may have been?

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Oct 27, 2020 0