Constant crashing since 22.4 update

Explorer ,
May 17, 2021 May 17, 2021

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Hi, 

 

Having persistent crashes when selecting, moving, or interacting with ANY image files within Photoshop since 22.4.0 update installed. Double-digit crashes within an hour. Help deadlines approaching! 

 

System is AMD Ryzen 5950X with RTX3090 GPU

 

Thanks,

 

Eoin

 

 

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Crash or freeze, Problem or error

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Adobe Community Professional ,
May 17, 2021 May 17, 2021

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What have you done so far?

Have you tried resetting preferences which are carried forward from the previous version , along with any corruption that may not have caused issues in the old version but which can cause problems in the new?

 

Dave

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Explorer ,
May 17, 2021 May 17, 2021

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Yep, tried that. Reverted to an older version as I have deadlines inbound! Will look into it more once the heat is off.

 

Thanks,

 

Eoin

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New Here ,
May 17, 2021 May 17, 2021

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I am also having problems - photoshop crashes before it will even open.  Working on a Mac running Catalina.

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New Here ,
May 17, 2021 May 17, 2021

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I'm having the same problems since I updated yesterday.

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New Here ,
May 17, 2021 May 17, 2021

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I'm also having the same issue on a windows 10 machine. Have uninstalled then reinstalled which helped for an hour or two and then back to the crashes.

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New Here ,
May 18, 2021 May 18, 2021

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Reverted back to the previous version for the time being, now working with no issues.

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New Here ,
May 17, 2021 May 17, 2021

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I am also having the same issue today 😞 just keeps on crashing after about 2 minutes.

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Community Beginner ,
May 17, 2021 May 17, 2021

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Please share the crash report along with system info so that I can look for faulty modules. You can refer with below link for more details regarding crash report :
https://helpx.adobe.com/in/photoshop/kb/interpret-crash-report.html

Cheers

 

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Explorer ,
May 17, 2021 May 17, 2021

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Hey, yes I began by submitting many of the crash reports but I was getting so many I stopped. 

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New Here ,
May 17, 2021 May 17, 2021

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I'm also having the same issue on a windows 10 machine.  i9 16GB ram  what is adobe going to do about it I have a deadline.

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New Here ,
May 18, 2021 May 18, 2021

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I have the same problems. As soon as I save a file: PS crashes. As soon as a second file is open: PS crashes. As soon as I save a smart object and go back to the original file it crashes. It has become unusable.

 

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Explorer ,
May 18, 2021 May 18, 2021

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LATEST

I have the same problem. Needed to role back to the previous version. 

Open the creative cloud app.
Select "all apps"
then Photoshop three dots next to the word [Open]

Select "other versions"
Then you can select the previous version to re-install. And you will be back up and running:

menelfloss_0-1621345637108.png

 

 

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