Constant Freezing

New Here ,
May 14, 2021 May 14, 2021

Copy link to clipboard

Copied

I just installed the latest version of Photoshop and the creative cloud and for some reason Photoshop constantly freezes when being zoomed in and dragging the canvas. How can thi sbe fixed?

TOPICS
Bug, Crash or freeze, Performance, Problem or error

Views

332

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
May 14, 2021 May 14, 2021

Copy link to clipboard

Copied

Try resetting the tools and/or preferences.
To restore preferences quickly using a keyboard shortcut:

Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (Mac OS) as you start Photoshop. You are prompted to delete the current settings. The new preferences files are created the next time you start Photoshop.
Note: Using the keyboard shortcut, preference files for custom shortcuts, workspaces, and color settings will also be reset to default.

from here:

https://helpx.adobe.com/photoshop/using/preferences.html#restore_preferences

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 14, 2021 May 14, 2021

Copy link to clipboard

Copied

Tried it out. It was working fine, but then just froze again. No error appears or a crash. It just freezes on the image and becomes unresponsive.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 17, 2021 May 17, 2021

Copy link to clipboard

Copied

LATEST
Tried it out. It was working fine, but then just froze again. No error appears or a crash. It just freezes on the image and becomes unresponsive. I then have to do my best to save the image and then reopen it. It is a very big pain.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines