CONSTANTES PROBLEMAS COM PHOTOSHOP

New Here ,
May 19, 2021 May 19, 2021

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Após a última atuaslização - 18/05/2021 tenho tido constantes e seguidos problemas com o funcionamento do photoshop. Programa trava e fecha com frequência. Alguma sugestão?

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Adobe Employee ,
May 20, 2021 May 20, 2021

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Hi,

 

We're sorry about the trouble with Photoshop. Would you mind sharing the version of Photoshop you're using along with your computers operating system? Please update Photoshop to the latest version (22.4.1) if you haven't already & let us know if the issue persists.

 

You can try disabling the option to Use Graphics Processor from Photoshop by going to Preferences, then Performance. Once done, quit & relaunch Photoshop to check if that helps.

If it helps, you can check out: https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html

 

If the issue persists, you can try to reset the preferences of Photoshop using the steps mentioned here: https://adobe.ly/2Qzc0K3

Please backup your settings prior to resetting the preferences. You can check: https://adobe.ly/2vNz6FG

 

Let us know how it goes!

Regards,

Nikunj

 

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New Here ,
May 27, 2021 May 27, 2021

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Eu estava usando a última versão (22.4.1), mas fui aconselhada pelo atendimento da Adobe a voltar para a versão 22.3 e o problema foi resolvido.

 

 

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Adobe Employee ,
May 28, 2021 May 28, 2021

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Thanks for the info & we're sorry you had to roll back. Would you mind confimring if you tried the suggested steps to check if that makes a difference?

 

Regards,

Nikunj

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