every time I attempt to open photoshop from bridge I receive an error message that photoshop has to close and type a message and send the report. and then with another attempt the same message box opens and freezes so I have to reboot and photoshop still doesn't work! I did the update 5 days ago as well. I tired of this!
I have the same problem, and am opening Photoshop directly... not from within Bridge. Specifically, the messages states as follows: Sorry, an error occurred. Adobe Photoshop has encountered a problem and needs to close.
Check Photoshop is updated via the Adobe Creative Cloud app.
Try uninstalling/reinstalling Photoshop via the Adobe Creative Cloud app.
The Adobe Creative Cloud app allows for multiple versions of Photoshop to be simultaneously installed. Try installing another version and see if you get the same error. This might help clarify if the problem is with Photoshop or maybe Operating System related.
1) How do I reset Photoshop Preferences if I can't even open the program? Is that something done from Creative Cloud?
2) Yes, I've uninstalled/reinstalled... same problem persists... so, how do I install a different version from Creative Cloud when the only option is "INSTALL"?
1. Launch Photoshop while holding down the following keys. Keep the keys held down until a dialog box appears asking if you want to delete the settings. Choose yes. Mac: Command + Option + Shift Windows: Control + Alt + Shift
2. The interface for the Creative Cloud app keeps evolving and changing. Look for the entry for Photoshop and look for an icon made up of three dots. Click on it and you should see an option to allow you to install "Other versions".
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