Corrupted Photoshop Fix

[richjhoward]

I have installed and used Photoshop CC17.01 for a month or so.  It worked perfectly until yesterday.  Now the tool bar comes on some times but it doesn't at others.  And the "Select and Mask" feature is flawed.  When I click it, it goes into that mode showing the six tools on the left of the screen and the red background I had it set to.  But it doesn't show the dialogue box.

I think that I should uninstall my Photoshop and then reinstall it.

Do you have any other suggestions or do you think this is the way I should go.

Thanks,

Rich Howard

[Benjamin Root]

Is this on Mac or Win OS? Did you update your system or graphics drivers around the time you first saw the problem?

[richjhoward]

Hi,

Thanks for getting back to me. I'm on a Mac. I didn't do anything to my

drivers.

Do you think my uninstall and re-install idea is sound?

Thanks,

Rich Howard

On Fri, Feb 24, 2017 at 9:49 PM, Benjamin Root <forums_noreply@adobe.com>

[Benjamin Root]

First, try a preference reset. Hold Cmd Opt Shift then launch Photoshop. You be asked whether you'd like to reset - yes.

[richjhoward]

Hi Benjamin,

I quit Ps and then re-opened it while pressing Option/Command/Shift. Ps

opened but I got no message asking if I wanted a reset.

I also tried Photoshop CC > Preferences > General and still no dialogue box

on Select and Masks.

I have the uninstall and install Ps files. Should I uninstall Ps and then

re-install it? After I downloaded Ps about a month ago it had worked fine

until just a couple of days ago.

Thanks,

Rich Howard

On Sat, Feb 25, 2017 at 9:41 AM, Benjamin Root <forums_noreply@adobe.com>

[D Fosse]

richardh52825079  wrote

I got no message asking if I wanted a reset.

Then you didn't do it correctly. Try again.

You can also use this:

[richjhoward]

It's pretty easy to hold down Command, Alt and Shift and launch Ps. I did

it and got no message about a reset.

I tried the link to Preferences > General and the Reset Preferences on Quit

button was not active.

Do you have any comment on my uninstalling Ps and then re-installing it?

On Sat, Feb 25, 2017 at 1:21 PM, Benjamin Root <forums_noreply@adobe.com>

[richjhoward]

I uninstalled and then reinstalled Ps and now it works fine.

[Benjamin Root]

Yes, follow D Fosse's advice. If problem persists, I'd recommend the CC Cleaner tool, then reinstall. Use the Creative Cloud Cleaner Tool to solve installation problems