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could not build a preview because of a program error

May 27, 2019

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I'm working with a 900+MB file with several layers, working on a NEW powerful graphics PC, with all updates current.

The file I'm working on was doing fine until today where suddenly I cant save the file as I get this error (could not build a preview because of a program error).  I have searched through google for hours looking for a solution, I see the same error however nothing current since 2012 (or 2009).

Here is the file im working on so you can get an idea of why I require so many layers https://www.mapcomarketing.com/winery-maps - Click on the Texas Wine Map. I am adding 20 new wineries, replacing all winery labels with new design and moving everything around to accommodate it all

OH THE PAIN! I can add a graphic to a new layer however, I can only do 1 task then have to save, wait 1 minute for the save then do the next task. If I place a new graphic as a layer THEN try and move it, resize it or any other movement, I get there error and have to close the file entirely, and can not save.

UPDATE: I've figured out that if I start turning off layers I can save when I get the error however, this is still problematic as I wont be able to view all layers at once to make crucial final adjustments.

PLEASE I hope someone might have a solution to help!

Thanks in advance
Kelli

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could not build a preview because of a program error

May 27, 2019

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I'm working with a 900+MB file with several layers, working on a NEW powerful graphics PC, with all updates current.

The file I'm working on was doing fine until today where suddenly I cant save the file as I get this error (could not build a preview because of a program error).  I have searched through google for hours looking for a solution, I see the same error however nothing current since 2012 (or 2009).

Here is the file im working on so you can get an idea of why I require so many layers https://www.mapcomarketing.com/winery-maps - Click on the Texas Wine Map. I am adding 20 new wineries, replacing all winery labels with new design and moving everything around to accommodate it all

OH THE PAIN! I can add a graphic to a new layer however, I can only do 1 task then have to save, wait 1 minute for the save then do the next task. If I place a new graphic as a layer THEN try and move it, resize it or any other movement, I get there error and have to close the file entirely, and can not save.

UPDATE: I've figured out that if I start turning off layers I can save when I get the error however, this is still problematic as I wont be able to view all layers at once to make crucial final adjustments.

PLEASE I hope someone might have a solution to help!

Thanks in advance
Kelli

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Adobe Employee ,
May 27, 2019

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Hi Kelli,

That does sound frustrating, as it's not a typical experience, as you're getting the error "Could not build a preview because of a program error", could you please let us know the version of Photoshop and operating system you're working on?

Also, could you try hiding some layers and then save the document, then re-open it and let us know if you still get the error?

Regards,
Sahil

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May 27, 2019

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Hi Sahil

Thank you for chiming in
Adobe Photoshop Version: 20.0.4 20190227.r.76 2019/02/27: 1205725  x64

If you look at my message above, I placed an UPDATE. So yes I can save if I turn off layers.  But that will only get me so far as it will become crucial to view all layers to make final adjustments. I assume in order to save the file when ive got it complete i'll have to...
1. turn on all layers / flatten file / then save
2. command Z (undo) the flatten, then turn off layers and save the layered file
Seems antiquated for Photoshop 2019!!!!


Here's some additional system info in needed (there is a lot more if needed)

Operating System: Windows 10 64-bit

Version: 10 or greater 10.0.17763.475

System architecture: Intel CPU Family:6, Model:14, Stepping:12 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading

Physical processor count: 8

Logical processor count: 16

Processor speed: 3600 MHz

Built-in memory: 65451 MB

Free memory: 44975 MB

Memory available to Photoshop: 59967 MB

Memory used by Photoshop: 75 %

Alias Layers: Disabled.

Modifier Palette: Enabled.

Highbeam: Enabled.

Image tile size: 1024K

Image cache levels: 4

Font Preview: Medium

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Adobe Employee ,
May 27, 2019

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Thanks for sharing the info.
I read the update you posted in your original post, however, I asked you to turn off some layers then save the file as a psd and then reopen it again and turn on all layers.
Does it work after that, or do you still get the error?

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May 27, 2019

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OK... sorry about that!

So I was doing that earlier, closing the file and re-opening it and turning on layers that I was previously working on and I was getting the error, I tried it many times, kept getting the error, until I turned off many layers... HOWEVER now for some reason i'm not.

Perhaps its because i'm working with a different set of layers in a different folder? The good news is that I have ALL the layers on and it saved. This is weird

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May 27, 2019

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Hi Sahil

Its still extremely buggy. I have to keep closing the entire file about every 10 moves, adjustments or layer adds.  Otherwise I get the preview error.  When I reopen the file its good for about 5 to 10 minutes

Kelli

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Adobe Employee ,
May 27, 2019

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It seems like the issue might be related to the document.
Would you mind sharing the document with me via Private Message? So that I can test it out at my end?

To send a Private Message, please hover the cursor over my name to open the profile menu.
pm.gif

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Sep 25, 2019

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I got same error.. did u solve it? plz help me marimuthu86@gmail.com

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Oct 02, 2019

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Hi! I got the same message as well. I'm working in Photoshop 2019 on iMac. Please help!

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Oct 07, 2019

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Has anyone found a solution for this issue? need help

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Oct 16, 2019

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I just started getting this error. The solution I found:

Create a layer

Make that layer a Smart Object

Move other layers in Smart Object

And Save (:

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Oct 16, 2019

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Has anyone solved this issue!! I have to keep quitting my Photoshop, it saves the files the first few times and then it comes up with this message.

I can't work like this! please help!!

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Oct 16, 2019

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I am dealing with the exact same issue and have yet to find a resolution! Definitely quite frustrating, especially when I'm paying for a service and can't use it properly or rely on it to do something fairly straightforward like saving my projects. I've lost out on a lot because of this unfortunately.

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Oct 21, 2019

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Same issue on a number of files! EXTREMELY frustrating when I have to keep quitting and losing EVERYTHING I've done to the file because it will not save!!! This is brutal and must be fixed ASAP.

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Oct 22, 2019

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Make a folder. Move everything into that folder. Make this folder a smart object. Then Save. Then double click on this smart object (the left icon) and it will open in a new windown. Highlight everything and drag it back into your file. You will have to adjust positioning so that it is in the same place. Ref the Smart Object. After its in the right place. Delete the Smart object. Save again. 

^ Just worked for me.

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Oct 22, 2019

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Thanks so much, I will try that workaround the next time it happens and I'm stuck, but this is a serious issue and needs to be fixed!

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Nov 07, 2019

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Hi, 

I was facing the same issue. What I did is removed all unwanted layers, Pressed C for cropping all the images on the exact frame size I chose (to remove overflowing part of layers) and pressed enter.  Save now! Try this, I am not sure it will work for everyone, but worked for me! 

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Dec 29, 2019

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I have been getting this error just recently.  I frequently work with many layers.  The solution to hide some of the layers is NOT AN ANSWER.   I have used Photoshop for years and have worked with many files larger than the one I am currently working on.  My PC is robust and has 32GB of RAM. AMD processor (A8-5600) with 4 cores.  Win 10-64 bit. Radeon HD Graphics.  The size of the file I am working on is 26.9 MB - 16-bit RGB resolution. I have worked with plenty larger files with earlier versions of Photoshop and had no problem.   I also have had since the beginning of this version of Photoshop 20.0.8 a problem when closing the browser window...Can't write new document presets file.  I have delted and re-installed the application, cleared every cache known to man, read all of the NON-ANSWERS in this forum.

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