Could not complete your request because a SOFn, DQT ...

Community Beginner ,
Aug 03, 2018 Aug 03, 2018

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Screen Shot 2018-08-03 at 12.51.24.png

This is a weird message from Photoshop, could not open an image !!?

Could not complete your request because a SOFn, DQT or DHT JPEG marker is missing before a JPEG SOS marker.

what is that mean at first place !!! ... Im using MacBook and its up to date, photoshop version is 19, and it was working perfectly, I use it everyday to edit photos and so on.

Now I have one way to avoid this message by take a screenshot of the image and open it, but this is not a solution at all !

I don't know why this message is thrown by Photoshop.

is there anyone have a solution of this error !!!!!!

THANKS

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correct answers 1 Correct Answer

Community Beginner , Jan 31, 2021 Jan 31, 2021
I have created a free and open-source tool to fix these issues with images. It is easy to use and fast.Application works for Windows and MacOS as well.Source code and binaries are available here: https://github.com/cdefgah/whatsapp-jpeg-repairInstructions are displayed on the page link I provided above (check README.md file).

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Most Valuable Participant ,
Aug 03, 2018 Aug 03, 2018

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The message seems to indicate  that the jpeg file format is messed up that your file is corrupt. Can you open the file in any Paint application you may have on your Mac?

JJMack

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Community Beginner ,
Aug 03, 2018 Aug 03, 2018

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Hello JJMack

Thank you for your reply, Yes I can open the photos on "Previewer", and that what I do, I have to open it and save it in another place with different name, then I can use it.

I notice this problem comes with photos come from google images "not all of them" and WhatsApp downloaded images.

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Most Valuable Participant ,
Aug 03, 2018 Aug 03, 2018

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Your reply seems to confirm that the problem is with files you have downloaded that Photoshop has problems with their format not conforming to some jpeg standard.  Other Application you have seem to be able to open then and save files in standard jpeg format and Photoshop can process the files you save with these applications.  

I have no knowledge about "WhatsApp".  I have always used Chrome to download Image from google and never have has a problem using Photoshop and the downloaded image files.

JJMack

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Community Beginner ,
Aug 03, 2018 Aug 03, 2018

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Yes, I tried now to focus on many photos on my machine, "WhatsApp" is chatting application like messenger, we share a lot of images by this app.

And I use google chrome, safari to download images from internet, this images I can open by photoshop, 99% of them with no problems at all.

I will try to rename images and complete my work by this way.

THANKS A LOT JJMACK

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Community Beginner ,
Nov 02, 2018 Nov 02, 2018

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I have to convert a lot of whatsapp pics in a yearbook to cmyk but can not open the files in photoshop because of the same message:

Could not complete your request because a SOFn, DQT, or DHT JPEG marker is missing before a JPEG SOS marker.
I write an action for the conversion because its much quicker but now photoshop can not open it from the start and the action can not be completed. I do not have time to open every single image in another application just to export it as a working .jpg in photoshop. Very frustrating

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New Here ,
Jan 31, 2021 Jan 31, 2021

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I have the best solution for this problem.

 

I can give you a little tool to install, after installation you click on any broken image/s, press right click to open context menu, new option apper called "convert for adobe".

After click, the imege will fix immediately.

 

You can get this software by email.

mendish@gmail.com

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New Here ,
Feb 07, 2021 Feb 07, 2021

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hi can you please help me with the tool that you called i already sent you an email for that reason 

thanks a lot

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Community Beginner ,
Feb 07, 2021 Feb 07, 2021

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Hi, there. You did not ask me, but here's my free and open source tool to fix the issue:

 

https://github.com/cdefgah/whatsapp-jpeg-repair

 

On that page there's described how to download Windows and MacOS versions. In case you have questions feel free to ask.

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New Here ,
Jan 21, 2021 Jan 21, 2021

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This is really such a RIDICULOUS problem for Adobe Photoshop. 
You're all not gonna believe this, but the solution for this problem lies in using MS-Paint. YEP NO Shizzy in this. 
Actual TRUTH ! 

When you open a Jpeg or a photo file and you get this error message in Adobe Photoshop. Here's the solution and I Swear to God THIS WORKS !!! no kidding here. 

>> Open up Ms-Paint.  Go to your search bar in Windows and type out Paint. When results show this Paint app. Double click and start Paint. 
>> Now, click open in the file menu. Find and open that Photo/Jpeg you want to open in Adobe.
>> Once its open. Then just click on File, Click Save. THATS IT !!! 
>> Now, open Adobe Photoshop and open that file. VOILA IT WORKS !!! 

Hella weird isnt it ? Its like something that freakin Paint could do and Adobe which is an Industry Cant get the job done. HOW SHAMEFULL is this ? I mean its like, you need to use a Proton car before you can get the BMW to start its engine ? WTF!!?? to that !

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Community Beginner ,
Sep 14, 2018 Sep 14, 2018

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This is unacceptable! I've used more than 6 different softwares to open those images and they open JUST FINE!. And you're telling me that one of the most expensive softwares (and the most professional) is unable to bypass a small error on the Image? What are you, Apple?!??!!?!?

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Most Valuable Participant ,
Sep 14, 2018 Sep 14, 2018

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No we here are users of Adobe Software like your are.  If you want expensive software you can try to get the software that fly by wire software in the US F-22 Raptor  you will need top clearence to get anywhere near it.

JJMack

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Community Beginner ,
Sep 17, 2018 Sep 17, 2018

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When i said " What are you, Apple?!??!!?!?", i meant Adobe. English is not my born language. Still, is very disappointing that Adobe can't figure out what other companies already have.

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Most Valuable Participant ,
Sep 17, 2018 Sep 17, 2018

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"We here" are not Adobe or Apple.  Adobe funds this Forum site for ther users to help each other out.   Adobe Valued Users  moderate these forums and Some Adobe employees also help with the running of the forums and may also contribute.   We do not speake for Adobe and we are not part of Adobe Customer support we are Adobe users like you.

If you want to give Adobe Feedback about how you feel about Adobe. Adobe has a web site for you to do that. It Is Photoshop Family Customer Community

JJMack

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Most Valuable Participant ,
Sep 17, 2018 Sep 17, 2018

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It's not always a good idea for professionals to bypass and ignore errors. Photoshop might do more error checking, because it could be that colours are a bit random or whatever. That's fine for home users and hobbyists, but pros would find that uncertainty unacceptable. I love the idea that $10 per month ($120 per year) is one of the most expensive software products. Software can cost millions of dollars, including some Adobe software. Adobe's complete font collection is $9000...

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Most Valuable Participant ,
Sep 17, 2018 Sep 17, 2018

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By the way a particular cause of this sort of thing is files with the wrong name. For example, take a PNG file and rename it to SOMETHING.JPG. Some software will say "I don't understand this PNG, what the heck is it - you know I think it might be a JPEG - let's try that - yay, it works". But professional software may well assume that professionals want and need to know about serious errors like this, so they don't try to second guess you.

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Community Beginner ,
Jan 10, 2019 Jan 10, 2019

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[abuse removed by moderator]

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Most Valuable Participant ,
Jan 10, 2019 Jan 10, 2019

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You append here is not asking for help or providing any solution.  Its just stating you opinion.   I do not think any append here is offending anyone.  Some append in this thread I believe should be made on Adobe feedback site not here for they seem to be meant for Adobe, not Photoshop users here.   I believe most user here will agree that Adobe Support should be better than it is. Unfortunately Adobe Support is what it is. I have been using Photoshop for 20+ years.  Adobe Photoshop support has never been great.  There are bugs in Photoshop I believe Adobe will never fix. Still Photoshop is a useful and most software has some bugs.   Adobe Photoshop is a huge application  that has many bugs because of its size, its complexity and poor support. All problems may not have a solution or a workaround.

JJMack

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Community Beginner ,
Jan 10, 2019 Jan 10, 2019

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Well I guess that’s one way to make sure I read your reply by emailing directly...

[abuse removed by moderator]

Have a great evening and nights rest

 

Kind Regards

 

Rowin Raghubir

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Most Valuable Participant ,
Jan 10, 2019 Jan 10, 2019

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There you go again jumping on me. I did not e-mail you anything.  This form may have because of your forum preferences.  You should change your preferences if you do not want forums to email you.

JJMack

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Community Beginner ,
Jan 10, 2019 Jan 10, 2019

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Didn’t jump on you JJ Mack I actually thanked you for responding even though I suggested you don’t waste your time on my initial msg and even told you to have a good nights rest at end... well obviously you are still upset about my initial msg where I do admit I may have been a bit harsh but I get really annoyed at ppl who act like know it alls on forums yet offer nothing useful while being rude to someone else’s input/opinion which is what I feel you were being- rude to someone else sharing their opinion. My mail client (outlook) had the email marked with you as the sender directly not the forum so wouldn’t it be logical for me to assume you mailed me directly which I did think was strange till I saw you were moderator n then realized you may have access to my details but again thanks for letting me know is a setting on forum that allows ppls msgs to be mailed to me directly from said person. Now I can go change that in this forum so doesn’t happen again which was obviously an automatic setting but yet again thanks for the info. Have a great n productive day further (for clarity sake this msg was intended to not be jumping on you but rather a polite response and thanks for the info n education provided to me-I hope you see it in this light)

Kind regards

Rowin Raghubir

Also note I responded to email earlier didn’t go back to forum and post which in most forums mails would bounce and not be sent to the sender

Kind Regards

Rowin Raghubir

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Most Valuable Participant ,
Jan 13, 2019 Jan 13, 2019

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I'm not a moderator and I sent no e-mail.  To change your preferences use the pull down in the top forum bar next to your avatar image and click preferences.

JJMack

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Community Beginner ,
Sep 15, 2018 Sep 15, 2018

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What useful words JavierRz , Thanks for your help

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Community Beginner ,
Sep 28, 2018 Sep 28, 2018

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When I tried to open a file (some low-res jpg from WhatsApp) I had the same warning from Ps.

The "solution" was open the "corrupted file" in another image program then save as a new jpg, try again in Ps and it worked.

Software like Irfanview, the old ACDSee32 and ms Paint opened the file, but Ps doesn't.

Why?

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New Here ,
Nov 26, 2018 Nov 26, 2018

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Same problem here. Before last upgrade, this happened rarely. Now, lots of JPG files fail to open in both 2018 and 2019 Photoshops. Yet, it is possible open those files in Photoshop Elements and Camera RAW (which I use as workaround to get them into Photoshop). As it was told here, many softwares are able to open those images, including Microsoft Paint! (I'm PC user).

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