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Could not complete your request because of a program error - Photoshop 21.0.1 macOS Catalina 10.5.1.

I just recently upgraded Photoshop CC 2020 (v.21.0.1). Upon clicking ANYTHING (open file, import video to frames, play an action, crop image, etc), I get the pop-up, "could not complete your request because of a program error." The application is basically nonfunctional because no matter what I try to do, I get that notification error. Sometimes, I can click out of the pop-up. Sometimes when I click the OK button, the notification will continue to pop up until I force quit out of Photoshop.

Screen Shot 2019-11-15 at 1.37.28 PM.png

 

I have tried uninstalling and reinstalling, but still no fix. Is there anything else I can do to try to remedy this (both not being able to click anything and the multiple pop-ups)?

 

For reference, I am running MAC OS Catalina 10.5.1.

 

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Could not complete your request because of a program error - Photoshop 21.0.1 macOS Catalina 10.5.1.

I just recently upgraded Photoshop CC 2020 (v.21.0.1). Upon clicking ANYTHING (open file, import video to frames, play an action, crop image, etc), I get the pop-up, "could not complete your request because of a program error." The application is basically nonfunctional because no matter what I try to do, I get that notification error. Sometimes, I can click out of the pop-up. Sometimes when I click the OK button, the notification will continue to pop up until I force quit out of Photoshop.

Screen Shot 2019-11-15 at 1.37.28 PM.png

 

I have tried uninstalling and reinstalling, but still no fix. Is there anything else I can do to try to remedy this (both not being able to click anything and the multiple pop-ups)?

 

For reference, I am running MAC OS Catalina 10.5.1.

 

{Thread renamed by moderator}

Topics

Mac, Performance, Problem or error

Views

81

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Re: could not complete your request because of a program error

Hi there,


Sorry to hear about the program error with the latest update, let us help make it right.


Could you please try resetting the preferences of Photoshop and let us know if it helps with the issue?https://helpx.adobe.com/photoshop/using/preferences.html

 

Note: Make sure that you back up all your custom presets, brushes and actions before restoring Photoshop's preferences. Migrate presets, actions, and settings

 

Regards,
Sahil



 

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Re: could not complete your request because of a program error

Hi Sahil,

that did not help. I cannot access the preferences pane without the prompt repeatedly showing like in the screenshot above, and when I try to do the keyboard shortcut upon start up of CC, it does nothing to help as well.

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Re: Could not complete your request because of a program error - Photoshop 21.0.1 macOS Catalina 10.

Adobe Community Professional , Feb 19, 2020

Hello, try to update to Photoshop 21.1, released today, as a fix for program error in the timeline is listed in the release notes: https://helpx.adobe.com/photoshop/kb/fixed-issues.html#photoshop-desktop-fixed-issues

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