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Could not complete your request because of a program error

Enthusiast ,
Oct 23, 2020

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I am finding it impossible to open an image. When I try I get this message.

Screenshot.jpg

I can't even close Photoshop because I get the same message.

I have the latest Photoshop 22.0.0 on Windows 10

I have reset my preferences and worked through most of the fixes.

I have uninstalled it and reinstalled it.

The program is useless if I can't open an image.

Has anyone else had this problem or know of a fix?

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Could not complete your request because of a program error

Enthusiast ,
Oct 23, 2020

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I am finding it impossible to open an image. When I try I get this message.

Screenshot.jpg

I can't even close Photoshop because I get the same message.

I have the latest Photoshop 22.0.0 on Windows 10

I have reset my preferences and worked through most of the fixes.

I have uninstalled it and reinstalled it.

The program is useless if I can't open an image.

Has anyone else had this problem or know of a fix?

TOPICS
Problem or error

Views

97

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Oct 23, 2020 1
Community Beginner ,
Oct 23, 2020

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I've been having the same issue since the release. I'm on Win1020H2.

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Oct 23, 2020 0
Community Beginner ,
Oct 28, 2020

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I did this and it seemed to work

sing the Preferences dialog
  • Open Photoshop's Preferences:

    macOS

    • Photoshop > Preferences > General

    Windows

    • Edit > Preferences > General
  • Click Reset Preferences On Quit

     

     

  • Click OK in the dialog that asks "Are you sure you want to reset preferences when quitting Photoshop?"

  • Quit Photoshop.

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Oct 28, 2020 0
Adobe Community Professional ,
Oct 23, 2020

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Try with solutions mentioned here https://helpx.adobe.com/photoshop/kb/known-issues.html#ProgramErroropeningfiles

 

If you have graphic card older than 4 years it probably won't work. Do not ask me why.

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Oct 23, 2020 0
Community Beginner ,
Oct 28, 2020

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Hi Bojan. So are you saying that if my computer is more than four year's old the latest version of photoshop won't work on it?

 

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Oct 28, 2020 0
Community Beginner ,
Oct 28, 2020

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Hi Ian. Yes, I'm having the same problem. So I'm wondering if the message from "Bojan" is true. If your computer or graphic card is older than four years, then the latest version of Photoshop won't work on it. If so, this is very frustrating to find out after you've signed up for the software.

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Oct 28, 2020 0
Adobe Community Professional ,
Oct 28, 2020

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"If you have graphic card older than 4 years it probably won't work. Do not ask me why."

 

I am not saying Photoshop won't work but rather some functionality will be limited or not available.

 

Finally here is what Adobe says on official page: 

Finally, if none of the above suggestions help, roll back to the previous version of Photoshop.

See Revert to the previous Photoshop version

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Oct 28, 2020 0
Community Beginner ,
Oct 28, 2020

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Thanks Bojan. Very frustrating and I'm downloading Photoshop for the first time, so I don't have a previous version of Photoshop. Not sure what to do, apart from buying a new computer.

 

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Oct 28, 2020 0
Adobe Community Professional ,
Oct 28, 2020

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Do you have Creative Cloud Desktop app? If you are on trial mode then additional options or previous version may not be available to you.

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Oct 28, 2020 0
Community Beginner ,
Oct 28, 2020

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Yes, I do have the desktop app as I've paid a subscription. I just downloaded the other versopm 21.2.4 and it does the same thing. Looks like I'll have to buy a new computer or try to investigate some of the software options which seem a bit tricky for someone not expert a IT stuff like me. It should just work, it is disappointing.

 

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Oct 28, 2020 0
Enthusiast ,
Oct 28, 2020

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After a couple of days my photoshop came good. It is working fine now!

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Oct 28, 2020 0
Adobe Community Professional ,
Oct 28, 2020

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21.2.4 should work fine. Try to reset preferences and see if that help something. To reset preferences follow instructions from official page https://helpx.adobe.com/photoshop/using/preferences.html#reset_preferences

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Oct 28, 2020 0
Jon5E76 LATEST
Community Beginner ,
Oct 28, 2020

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Thanks for your help Bojan.

I did this and it seems to be working

 

Using the Preferences dialog
  • Open Photoshop's Preferences:

    macOS

    • Photoshop > Preferences > General

    Windows

    • Edit > Preferences > General
  • Click Reset Preferences On Quit

     

     

  • Click OK in the dialog that asks "Are you sure you want to reset preferences when quitting Photoshop?"

  • Quit Photoshop.

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Oct 28, 2020 1