Could not complete your request because of a program error.

Community Beginner ,
Mar 14, 2021 Mar 14, 2021

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After installing latest Windows update, I constantly get the message "Could not complete your request because of a program error."  Can't do anything in Photoshop.

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Community Beginner ,
Mar 15, 2021 Mar 15, 2021

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Same here. No replies to help?! Did you fix it?

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Community Beginner ,
Mar 15, 2021 Mar 15, 2021

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I updated to the latest driver for my Nvidia Quadro 400 card and that solved the Photoshop issue. However, I still get an error message in Illustrator that the video card drivers are not up to date, even though I know they are. Illustrator does give you the option to continue on after the error message and, so far, no ill effects.

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Community Beginner ,
Mar 22, 2021 Mar 22, 2021

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I just wanted to update for anyone else having issues with the lastest version 22.3 Apparently there are known issues that they are working on. I rolled back to version 22.2 and it is working fine for me now. I'll  install the next version when they bring it out, that hopefully will have the bug fixed.

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Adobe Community Professional ,
Mar 15, 2021 Mar 15, 2021

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Hi, have you already taken a look at this guide? https://helpx.adobe.com/photoshop/kb/program-error-opening-psd.html

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Community Beginner ,
Mar 15, 2021 Mar 15, 2021

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Thanks for replying. Yes, I haven't rolled back to a previous version, I haven't had time yet. But got the report using the diagnosic plug-in and got this:

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete your request because of a program error.
Stack:

If you can help that would be great. 
Everything was fine a week ago, then over night I can't do anything. Error message appears as soon as I create a new document. 

 

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Adobe Community Professional ,
Mar 16, 2021 Mar 16, 2021

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Thank you for the information. Have you also tried to reset the software preferences?

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Community Beginner ,
Mar 21, 2021 Mar 21, 2021

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Sorry for the delay in replying, (life keeps getting in the way!) yes, I removed the prefernces manually but it made no difference. Error message appears imediately I select 'create new' and I can proceed to do anything. 
It was fine before the last update. Is my only option to revert to the older version? Doesn't seem right, I should be able to use the latest version. Right now I can't do a thing.

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Community Beginner ,
Mar 21, 2021 Mar 21, 2021

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Oops, that should have said ''can't proceed'' not "can".

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Adobe Community Professional ,
Mar 25, 2021 Mar 25, 2021

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Hi, have you tried to do a new software installation? Try to use Creative Cloud Cleaner tool to uninstall the software and also delete any corrupt files.

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