Could not complete your request because of a program error.

New Here ,
Jan 15, 2018 Jan 15, 2018

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I get this error message only when I try to open a specific file. I created the file in Photoshop myself and saved as a PDF. Other files will open just fine.  Tried opening with CS6 and CC 19.0. Working on a Mac. Thank you!

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correct answers 1 Correct Answer

Explorer , Feb 24, 2018 Feb 24, 2018
With the latest CC Photoshop version the issue was fixed. You might need to delete the preferences and any earlier versions.

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Most Valuable Participant ,
Jan 15, 2018 Jan 15, 2018

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Can you open the PDF in any application that support pdf files like Acrobat or Acrobatreader?

JJMack

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New Here ,
Jan 15, 2018 Jan 15, 2018

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Yes, I can. Even Illustrator.

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Explorer ,
Jan 16, 2018 Jan 16, 2018

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I too am having this issue. I created a document with several layers in photoshop and saved it as a pdf. When I tried to open it, I got the message that because of a program error, photoshop could not complete the request. I had to create the document all over. This time I made sure I saved several psd versions before saving the pdf. Again, photoshop would not open the pdf, but would the psd.

The pdf will open in other programs, but not with layers.

I hope some from Adobe can address this. I am running CC 2018 on a MacBook.

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New Here ,
Feb 23, 2018 Feb 23, 2018

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i too am having this issue - please inform if ever resolved. Problem remains consistent across machines on same network as well as across platform MAC/PC. using latest CC update 19 i believe. I remember trying forcing file extension back to .PSD and no dice. files will open in acrobat and or illustrator.

THIS SUX. i have to rebuild some REALLY COMPLEX files. I only saved as layered PDF's to accomodate final output on a RIP that doesnt accept native PSD files.

I'm on a macpro cylinder w/latest CC update

Will try to reinstall but i think that will prove redundant. Adobe owes me many hours of my life back... that is all.

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New Here ,
Feb 23, 2018 Feb 23, 2018

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HOLY KRAPZILLA! so problem solved. - uninstalled 2 versions of CC that showed up in applications on a macpro cylinder then reinstalled and files opened up with layers. This was a really annoying waste of time... I could tell you stories of the workarounds i created to get files to press ON TIME but that would waste more of my life...hope this helps someone in need.

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New Here ,
Nov 17, 2019 Nov 17, 2019

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THIS is the solution that did it for me. Thank you a bunch!

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Explorer ,
Feb 24, 2018 Feb 24, 2018

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With the latest CC Photoshop version the issue was fixed. You might need to delete the preferences and any earlier versions.

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New Here ,
Mar 19, 2021 Mar 19, 2021

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Does not works simply because on any action,  including trying to delete preferences, the error appears again : "could not completle your request because of a program error". I have Photoshop 22.3 with latest update on 2021, march, 11.

Can you help me ?

Thank You!

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Explorer ,
Jun 11, 2018 Jun 11, 2018

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My Photoshop is up to date and I don't have any previous versions to delete  

I really really really really wish to not lose this file because it's gonna take me days to rebuild.

How do I "delete the preferences" as suggested please?

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Guest
Jun 11, 2018 Jun 11, 2018

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Hi

In Photoshop hit CTRL + K to bring up the preferences dialog

Reset Pref.jpg

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Explorer ,
Jun 11, 2018 Jun 11, 2018

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I will try it, thanks a lot.

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