Could not complete your request because Photoshop does not recognize this type of file 22.4.1

New Here ,
May 26, 2021 May 26, 2021

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Hi there since this last update, Photoshop 22.4.1, I am now unable to import MP4 files to Photoshop. I get this error message: "Could not complete your request because Photoshop does not recognize this type of file."

Is there a fix or a workaround I can do to work on MP4 files as I was able in previous versions of Photoshop?

Or 

Is there a patch coming soon to resolve this problem?

 

Thank you for your help

 

Best,

 

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Import and export, Mac, Problem or error

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Adobe Employee ,
May 26, 2021 May 26, 2021

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Hi there,

 

That's not an usual experience with Photoshop as you keep getting an error "could not complete your request because Photoshop does not recognise this type of file" while trying to open an MP4 file. Let us help make this right.

 

Could you please take a look at the solution mentioned in this documentation https://helpx.adobe.com/camera-raw/kb/troubleshoot-camera-raw-photoshop-photoshop.html and let us know if that helps?

 

If that does not help, would you mind restoring the preferences for Photoshop & see if it helps? See this article for reference: https://t.co/ulJI7cGn1G

 

You may want to backup your settings beforehand: https://t.co/4dX7gkr36D 

 

Thanks,

Akash

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