Could not complete your request because Photoshop does not recognize this type of file.

New Here ,
Apr 20, 2021 Apr 20, 2021

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Hi, please somebody help me to understand, why the newst photoshop 2021 version do not recognize mp4 files? My computer is MacBook pro 13, M1 silicon. Befor 2 months I could open mp4 files at the same computer, at this momemnt it does not recognize this format. 

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Import and export, Problem or error

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Adobe Community Professional ,
Apr 20, 2021 Apr 20, 2021

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Have you tried an uninstall/reinstall yet? It sounds like either the plug-in needed to work with MP4s might have been corrupted or is missing.

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New Here ,
Apr 22, 2021 Apr 22, 2021

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Hi, Yes I have tried to reinstall, it has not helped :(.  How I can fix the problem with plug-in if it is this case?

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Adobe Community Professional ,
Apr 23, 2021 Apr 23, 2021

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You could try the CC Cleaner Tool, but it's *very* involved, *especially* if you're using multiple Adobe apps. (Follow everything to the letter.)

 

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

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New Here ,
Apr 28, 2021 Apr 28, 2021

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Hi, 

Thank you for your help, but after all cleaning it is the same problem. I have installed software again after cleaning and it is not work. 

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Adobe Community Professional ,
Apr 28, 2021 Apr 28, 2021

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Out of curiosity, can you play any MP4 outside of Photoshop (e.g., QuickTime)?

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