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Could not complete your request because the file was not found.

New Here ,
Sep 15, 2017

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I'm trying to open a PSD and get this message in Photoshop:

Could not complete your request because the file was not found.

The person who is sending it to me is using mac and latest version of PS, same as me.
He have sent it to others and it works.

Any idea?

Hi Kruben,

Are you opening these PSDs file directly in Photoshop? If yes, then you may try and reset the Photoshop preferences back t default and check if that helps.

Photoshop Preferences reset: Preferences in Photoshop 

Regards,

Mohit

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Could not complete your request because the file was not found.

New Here ,
Sep 15, 2017

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I'm trying to open a PSD and get this message in Photoshop:

Could not complete your request because the file was not found.

The person who is sending it to me is using mac and latest version of PS, same as me.
He have sent it to others and it works.

Any idea?

Hi Kruben,

Are you opening these PSDs file directly in Photoshop? If yes, then you may try and reset the Photoshop preferences back t default and check if that helps.

Photoshop Preferences reset: Preferences in Photoshop 

Regards,

Mohit

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Sep 15, 2017 0
Adobe Employee ,
Sep 15, 2017

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Hi Kruben,

Are you opening these PSDs file directly in Photoshop? If yes, then you may try and reset the Photoshop preferences back t default and check if that helps.

Photoshop Preferences reset: Preferences in Photoshop 

Regards,

Mohit

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Sep 15, 2017 2
New Here ,
Sep 15, 2017

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That worked. Thank you. Didn't think of that.

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Sep 15, 2017 0
Adobe Employee ,
Sep 15, 2017

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Great, I am glad it's fixed.

Thanks for the update.

Regards,

Mohit

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Sep 15, 2017 0
New Here ,
Oct 30, 2017

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I am trying to Drag and Drop a JPG into my project and it not letting me no more? I tried to reset my preferences and it didn't work but it didn't even seem like it rest anything. I'm on mac btw.

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Oct 30, 2017 0
Adobe Employee ,
Nov 02, 2017

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Hi ffc_gregv,

Please let us know the error message you are getting while dragging the images in Photoshop.

Regards,

Mohit

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Nov 02, 2017 0
Adobe Employee ,
Sep 15, 2017

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Moved to Photoshop General Discussion

Regards,

Mohit

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Sep 15, 2017 0
New Here ,
Dec 11, 2017

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My coworker is getting the error message "Could not complete your request because the file was not found." using photoshop 2015.5

iMac. She double clicks on an image or uses the "Open" command form the drop down menu. She drags the image over the PS icon and still gets the message. We reset the preferences manually (going to the library folder under her user folder) and also using the keyboard "option+command+shift" and she opens any type of image and gets the same error message.  We would like help, as it is affecting business productivity.

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Dec 11, 2017 0
New Here ,
Dec 14, 2017

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I am having this same problem and can't get Photoshop Jpegs open that I am desperately needing to work on for a customer. This happened when I updated Photoshop through creative cloud yesterday and it's driving me NUTS! I've reset the defaults. I've renamed files. HOW TO FIX ??? 

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Dec 14, 2017 0
New Here ,
Jan 11, 2018

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Same problem here. Only after the last Update I started to have this issue.

I tried all tricks I could find. Reseting the preferences, Reinstalling and even installing CC 2014. Not Even the older version is working any more.

Need immediate help. Can work like this! It is a shame that a simple file can´t open in Photoshop.

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Jan 11, 2018 0
Contributor ,
Oct 16, 2020

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Same problem here after the update. 
I reset preferences and nothing happens. Just baffled why the older photoshop versions i have now cannot open any .jpg file. Could you help out besides resetting preferences? 

 

Thanks 1000!

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Oct 16, 2020 1
New Here ,
Jan 12, 2018

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same problem with Jpgs and Dngs after update in Pshop 2014 and 2017....am able to open Tiffs and Psds, tho.  I tried resetting Prefs, didn't work.  any solutions??  HELP!!!

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Jan 12, 2018 0