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Could not complete your request... [Renamed by moderator to remove personal information]

New Here ,
Oct 20, 2020

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 I recently started to get   "could not complete your request because of a program error" ....................................... I am dead in the water...please help

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Could not complete your request... [Renamed by moderator to remove personal information]

New Here ,
Oct 20, 2020

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 I recently started to get   "could not complete your request because of a program error" ....................................... I am dead in the water...please help

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Problem or error

Views

36

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Oct 20, 2020 1
Adobe Employee ,
Oct 20, 2020

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Hi there,
 
Sorry that you're getting a program error while loading Photoshop 2021.
 
If you've recently updated to the latest version 2021 of Photoshop, please note that this is a known issue and our engineers are working on it. Meanwhile, please checkout the following workaround:
 
Restore preferences:

 

Troubleshoot your graphics card:

  • Go to Preferences > Performance and uncheck Use Graphics Processor and restart Photoshop.
  • If your files open successfully, you can then update the GPU driver, reboot your computer, then re-enable Use Graphics Processor in the Performance Preferences, and restart Photoshop.

See Troubleshoot Photoshop graphics processor (GPU) and graphics driver issues

 

Update your hardware:

  • For older graphics cards, updating the driver may not fix this for you. You may need a more modern graphics card.

See Unsupported graphics cards

 
Restore preferences:

 

Troubleshoot your graphics card:

  • Go to Preferences > Performance and uncheck Use Graphics Processor and restart Photoshop.
  • If your files open successfully, you can then update the GPU driver, reboot your computer, then re-enable Use Graphics Processor in the Performance Preferences, and restart Photoshop.

See Troubleshoot Photoshop graphics processor (GPU) and graphics driver issues

 

Update your hardware:

  • For older graphics cards, updating the driver may not fix this for you. You may need a more modern graphics card.

See Unsupported graphics cards

 

Let us know how it goes.

 

Thanks,

Akash

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