Could not complete your request... [Renamed by moderator to remove personal information]

[kblkice1]

 I recently started to get   "could not complete your request because of a program error" ....................................... I am dead in the water...please help

[Akash Sharma]

Hi there,

Sorry that you're getting a program error while loading Photoshop 2021.

If you've recently updated to the latest version 2021 of Photoshop, please note that this is a known issue and our engineers are working on it. Meanwhile, please checkout the following workaround:

Restore preferences:

• Manually remove Photoshop Settings folder. If the problem persists see steps below.

Troubleshoot your graphics card:

• Go to Preferences > Performance and uncheck Use Graphics Processor and restart Photoshop.
• If your files open successfully, you can then update the GPU driver, reboot your computer, then re-enable Use Graphics Processor in the Performance Preferences, and restart Photoshop.

See Troubleshoot Photoshop graphics processor (GPU) and graphics driver issues

Update your hardware:

• For older graphics cards, updating the driver may not fix this for you. You may need a more modern graphics card.

See Unsupported graphics cards

Restore preferences:

• Manually remove Photoshop Settings folder. If the problem persists see steps below.

Troubleshoot your graphics card:

• Go to Preferences > Performance and uncheck Use Graphics Processor and restart Photoshop.
• If your files open successfully, you can then update the GPU driver, reboot your computer, then re-enable Use Graphics Processor in the Performance Preferences, and restart Photoshop.

See Troubleshoot Photoshop graphics processor (GPU) and graphics driver issues

Update your hardware:

• For older graphics cards, updating the driver may not fix this for you. You may need a more modern graphics card.

See Unsupported graphics cards

Let us know how it goes.

Thanks,

Akash