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Could not open xxx.png because the ICC profile version is not supported

Explorer ,
Sep 07, 2020 Sep 07, 2020

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I know there's another post of the same name, but it was mainly for Mac, and went over my head. I'm using Photoshop 20.2.2 on a PC, and when I try to load a couple of pngs (attached), it comes up with the error message. Any fix or workaround? It's only a couple of pngs that do it, others work fine.

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correct answers 2 Correct answers

Explorer , Sep 07, 2020 Sep 07, 2020

I opened it in Illustrator, and exported as a PNG which opened happily in Photoshop, but if there's any way of properly fixing it, that'd be great.

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Community Expert , Sep 07, 2020 Sep 07, 2020

Export it from Photoshop with profile embedded (check the box).

 

To get entirely rid of the old profile, Export it without embedded profile, reopen, assign the correct profile, and Export again with profile embedded.

 

Photoshop's PNG handling is a bit buggy and unpredictable. Save As will always strip the profile, unless the profile happens to be something other than sRGB IEC61966-2.1. No, it doesn't make any sense.

 

Export is more reliable when it comes to PNG.

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Explorer ,
Sep 07, 2020 Sep 07, 2020

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I opened it in Illustrator, and exported as a PNG which opened happily in Photoshop, but if there's any way of properly fixing it, that'd be great.

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Community Expert ,
Sep 07, 2020 Sep 07, 2020

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Export it from Photoshop with profile embedded (check the box).

 

To get entirely rid of the old profile, Export it without embedded profile, reopen, assign the correct profile, and Export again with profile embedded.

 

Photoshop's PNG handling is a bit buggy and unpredictable. Save As will always strip the profile, unless the profile happens to be something other than sRGB IEC61966-2.1. No, it doesn't make any sense.

 

Export is more reliable when it comes to PNG.

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Explorer ,
Sep 07, 2020 Sep 07, 2020

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Thanks for the fix, but the trouble is I can't open the image in Photoshop in the first place (see original post). Any way of opening it to do this?

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Community Expert ,
Sep 07, 2020 Sep 07, 2020

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You said Photoshop would open a png Exported from Illustrator?

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Explorer ,
Sep 07, 2020 Sep 07, 2020

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Sorry, misunderstood you!

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Community Expert ,
Sep 07, 2020 Sep 07, 2020

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Where did the png originate from? 

Can you open it in the basic Windows image viewer? 

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New Here ,
Sep 08, 2023 Sep 08, 2023

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I exported the photo to PNG and checked both boxes in the "Color Space" options: Convert to sRGB and Embed Color Profile.

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