Highlighted

Could not open xxx.png because the ICC profile version is not supported

Community Beginner ,
Sep 07, 2020

Copy link to clipboard

Copied

I know there's another post of the same name, but it was mainly for Mac, and went over my head. I'm using Photoshop 20.2.2 on a PC, and when I try to load a couple of pngs (attached), it comes up with the error message. Any fix or workaround? It's only a couple of pngs that do it, others work fine.

Adobe Community Professional
Correct answer by D Fosse | Adobe Community Professional

Export it from Photoshop with profile embedded (check the box).

 

To get entirely rid of the old profile, Export it without embedded profile, reopen, assign the correct profile, and Export again with profile embedded.

 

Photoshop's PNG handling is a bit buggy and unpredictable. Save As will always strip the profile, unless the profile happens to be something other than sRGB IEC61966-2.1. No, it doesn't make any sense.

 

Export is more reliable when it comes to PNG.

TOPICS
Import and export, Problem or error, Windows

Views

92

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Could not open xxx.png because the ICC profile version is not supported

Community Beginner ,
Sep 07, 2020

Copy link to clipboard

Copied

I know there's another post of the same name, but it was mainly for Mac, and went over my head. I'm using Photoshop 20.2.2 on a PC, and when I try to load a couple of pngs (attached), it comes up with the error message. Any fix or workaround? It's only a couple of pngs that do it, others work fine.

Adobe Community Professional
Correct answer by D Fosse | Adobe Community Professional

Export it from Photoshop with profile embedded (check the box).

 

To get entirely rid of the old profile, Export it without embedded profile, reopen, assign the correct profile, and Export again with profile embedded.

 

Photoshop's PNG handling is a bit buggy and unpredictable. Save As will always strip the profile, unless the profile happens to be something other than sRGB IEC61966-2.1. No, it doesn't make any sense.

 

Export is more reliable when it comes to PNG.

TOPICS
Import and export, Problem or error, Windows

Views

93

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Sep 07, 2020 0
Community Beginner ,
Sep 07, 2020

Copy link to clipboard

Copied

I opened it in Illustrator, and exported as a PNG which opened happily in Photoshop, but if there's any way of properly fixing it, that'd be great.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 07, 2020 0
Adobe Community Professional ,
Sep 07, 2020

Copy link to clipboard

Copied

Export it from Photoshop with profile embedded (check the box).

 

To get entirely rid of the old profile, Export it without embedded profile, reopen, assign the correct profile, and Export again with profile embedded.

 

Photoshop's PNG handling is a bit buggy and unpredictable. Save As will always strip the profile, unless the profile happens to be something other than sRGB IEC61966-2.1. No, it doesn't make any sense.

 

Export is more reliable when it comes to PNG.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 07, 2020 2
Community Beginner ,
Sep 07, 2020

Copy link to clipboard

Copied

Thanks for the fix, but the trouble is I can't open the image in Photoshop in the first place (see original post). Any way of opening it to do this?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 07, 2020 0
Adobe Community Professional ,
Sep 07, 2020

Copy link to clipboard

Copied

You said Photoshop would open a png Exported from Illustrator?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 07, 2020 0
Community Beginner ,
Sep 07, 2020

Copy link to clipboard

Copied

Sorry, misunderstood you!

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 07, 2020 0
LEGEND ,
Sep 07, 2020

Copy link to clipboard

Copied

Where did the png originate from? 

Can you open it in the basic Windows image viewer? 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 07, 2020 0